4/10 Buruk
NICHOLAS
Bepergian bersama keluarga
3 Sep 2024
Tidak Disukai: Kebersihan, staf & layanan
Disappointing stay. Despite our having reserved two rooms well in advance of our stay, the hotel failed to provide us with adjoining rooms, (the rooms provided were actually on different floors). Having stayed at this hotel several times in the past, we had expected better service. No recognition of our being “returning guests” was expressed and staff members we encountered did not seem interested in providing an acceptable level of customer service. Rooms & some of the guest facilities were not well cleaned. Stained carpets in the room. Bad smell in the room, (“BO”?) and in some public spaces, (I.e. the hallways). Poor shower water pressure. Nice, large, comfy bed. Nice views from the room window. Quiet location with nice outdoor seating and well maintained gardens. OK for a one night stay. But quite far from everything. Nice breakfast service. Nice pool.
NICHOLAS
Menginap 1 malam pada bulan Agustus 2024