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"it was totaliy crowded with people drinking and eating from big coolers. no chairs "

"Unfortunately, our "Anniversary Get-A-Way" did not go as planned! The hotel/casino runs on a "skeleton crew" in all aspects of the hotel/casino during the week. Only on Thursday-Sunday do they have more staff, gaming, etc. The Spa has never re-opened since after COVID (a dealer stated that they will never open back up) So much for a romantic "couples massage." Only 2 restaurants and 1 cafe were open while we were there. The other restaurants are open only later in the week/weekend, forcing us to drive to Pechanga to find more eating establishments. I was looking forward to "relaxing by the pool" only to be informed by a staff member that it is NOT open. (this is Southern California for gods sake, with great weather most of the time and Spring Break week...it SHOULD be open!!) Front desk staff was just meh...didn't ask/care that we were there to celebrate our anniversary. Gaming also was sub-par...only 1 Pai Gow table open the entire stay and it is in the "high roller" section. Very limited dealers/tables open early in the week. Many times we had to "wait" for a spot/table to open. At least most of the dealers/housekeeping were very nice... I guess Pala does not care to cater to the guests that come early on in the week..only care about their "weekend guests!" Will NOT be returning and will be taking our "get a ways" somewhere else!"

"excellent choice will come again "

"Most staff were extremely helpful and kind. Love the breakfast and pool area. Also love the suites "

"Hot tub was too hot. Pool felt perfect. Rooms need to be updated and "

"Staffs are very accommodating "

"We were very pleased with our stay at this resort."

"Staff was nice at check in, we wanted to sit outside and the lady we spoke to about turning on the fireplace was irritated. The rooms were clean. The pool was dirty, we couldn’t use it."

"Was looking for an elegant hotel for two days after our week of California travel. Was hoping to relax poolside. Traveled with my husband and two teenage sons. The family pool was overcrowded. There were no chairs to be had on day one check in. We went over to a quieter pool in the front. We stayed there three hours, having lunch and drinks while we waited for our room. Our room was late to be ready, but we were relaxed, so our late room was not a problem. However, three hours in, the pool manager told us we had to leave because it was an adult only pool. My sons are 13 and 17. They had been quietly relaxing in their phones. No one told us this the entire afternoon. In fact, many other younger kids had been in the pool throughout the day. The staff supplied us lunch and drinks without a problem. At 4 pm, the pool manager confronted us, and said the boys had to leave since the pool area was getting crowded. However, it was the opposite. People were leaving for dinner. We told him our room wasn’t ready, and we had no where else to on since the other pool was overrun with small kids and children. It was a splash pool. The pool manager threatened us with security. At that point, I just wanted to leave. Our room was late, service took a long time. There was only one server bringing food and drinks out. We waited over an hour for drinks. Yet we hadn’t complained until the manager asked my sons to leave. Another manager offered us free dinner, but we cancelled both reservations."