Thank you very much for your feedback, we are delighted to hear that you spoke highly of our hotel staff and it is encouraging to hear that their hard work and passionate service has been recognized by you.With regards to the room amenities, we apologies that you mentioned that the room was a little outdated and had a complicated lighting system. We understand that this may have caused some inconvenience to your stay. We have taken note of your feedback and will work on improving the room facilities, especially the lighting system, to provide a more comfortable and convenient stay.Also, you mentioned that there were some challenges with cleaning, but our cleaning staff still did a great job. We attach great importance to the cleanliness and hygiene of our guest rooms and will continue to work hard to ensure that every corner is clean and tidy to provide you with a comfortable and reassuring stay.Thank you again for your feedback and suggestions, we will listen carefully and try our best to improve. We look forward to your next visit, we will do our best to provide you with even better service and experience.

Thank you very much for your detailed feedback, your opinion is very important to us. We apologise for your reference to ‘suites’ which are in fact regular rooms. We really should have checked your requirements more carefully at the time of booking to ensure that the room type met your expectations. Perhaps the suite you were looking for was a room with several bedrooms and several beds. Regarding the English communication skills of the restaurant staff, we realise that this is a real area for improvement. We will strengthen the English training of our staff to ensure that they are better able to serve our international guests. You mentioned that the variety of western food in Club lounge is small, we will also consider adding more choices to meet the needs of different guests' tastes. We are also pleased to hear that you rate our Chinese food highly, and we will continue to work hard to maintain this advantage. Regarding the breakfast buffet, we are glad that you enjoyed it, but as for the coffee taste issue, we will make adjustments to provide coffee that is more in line with the public's taste. Finally, thank you for recognising the location of our hotel, we will continue to maintain this advantage to provide you with a more convenient stay.Thank you again for your feedback, we will listen carefully and try to improve, looking forward to your next visit to enjoy a more perfect service.

Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!

저희 서비스에 만족하셨다는 사실을 알게 되어 기쁘게 생각하며 호텔 운영팀과 의견을 공유해 주시기 바랍니다. 머무는 동안 훌륭한 조식 서비스 외에도 고급 광둥식 및 광동식 요리를 전문으로 하는 "우아한 정원 중식당"과 정통 이탈리아 요리를 제공하는 "프라텔리 프레시"를 즐기실 수 있습니다! 미리 행복한 구정을 보내시길 기원합니다!

Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!

尊敬的宾客: 您好！非常感谢您对酒店的支持和各方面的认可，我们所做的一切都只为每一位宾客带来不一样的度假体验，看到您的满意和肯定，我们真的是非常的感动，我们会继续努力时刻准备着您随时回来。

Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!

Dear suet eah,Thank you for taking the time to share your recent experience at the Renaissance Beijing Capital Hotel with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m sorry to know that you rate us one out of five for your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valuable guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Beijing. Sincerely,James HuangDirector of Roomsjames.p.huang@renaissancehotels.com

Dear valued guest,Thank you for selecting Renaissance Beijing Capital Hotel for your stay. We are fortunate to have such an ideal location in Beijing CBD and be easy to get to most of the attractions. We are happy to hear that you had an enjoyable stay. We look forward to your next visit, will be ready to navigate you for something wonderfully new to discover.

We sincerely apologize for your uncomfortable stay, and do appreciate your comments of all our air condition problem. Despite all our efforts, we are running a hotel of nearly 15 years' history and, inevitably, having difficulties on balancing our service standard with the increasing cost of doing so. Nevertheless, we do thank you for letting us know what remains to be done, and we promise that we will look up to the highest standard of hospitality and keeping working on, which will satisfy your standard in the upcoming future. Your comments have been shared with the entire management team already as usual. We look forward to seeing you again!

Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and it has been a pleasure of us to release you from the tiredness and un-comfortableness that your schedule might cause. We appreciate your comments on our services as well as our facilities, which have been shared with the entire management team already. We look forward to your next visit!

Dear valued guest,Thank you for staying with us at Renaissance Beijing Capital Hotel, and we appreciate your comments concerning the hotel facilities (…). We are very excited to know that you have enjoyed your stay with us. We will surely share your comments with our team members. We look forward to welcoming you back in the near future!

Dear valued guest,Thank you for staying with us at Renaissance Beijing Capital Hotel, and we appreciate your comments concerning the hotel facilities (…). We are very excited to know that you have enjoyed your stay with us. We will surely share your comments with our team members. We look forward to welcoming you back in the near future!

Dear valued guest,We are glad to hear that you had an enjoyable stay with us. Thank you for taking your time sharing your experience with us, on service and facility. We look forward to your next visit, will be ready to navigate you for something wonderfully new to discover.

Dear valued guest,Thank you for selecting Renaissance Beijing Capital Hotel for your stay. We are fortunate to have such an ideal location in Beijing CBD and be easy to get to most of the attractions. We are happy to hear that you had an enjoyable stay. We look forward to your next visit, will be ready to navigate you for something wonderfully new to discover.

Dear Valued Guest,Please be assured that we will strengthen the training and supervision of our team in order to avoid the same situation in the future, as guest satisfaction is the driving force behind our continuous efforts. Thank you very much for your great support to our hotel, we need your valuable opinions to improve the hotel in the long run. Once again, we would like to express our gratitude to you for your valuable comments, in order to ensure that we provide our guests with the best personalized service, your comments are the motivation for the hotel's continuous improvement. We look forward to seeing you again.

Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!Henry Zhao Director of Sales & Marketing

Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!Henry Zhao Director of Sales & Marketing

Dear valued guest,Thank you for staying with us and we apologize for bringing you an unpleasant experience of staying here. We are on the way to solve the problems that you kindly mentioned in your comments, which have been shared with the entire management team. Wish you have a pleasant day and we sincerely look forward to welcoming you back!Henry Zhao Director of Sales & Marketing

Dear Guests, thank you for choosing Renaissance Beijing Capital Hotel! Glad to see your satisfactory comments. We will continue to uphold the concept of caring and comfortable service, to create a comfortable travel experience for you, and strive to do better, look forward to serving you next time! Experience a world of local discoveries that will ignite your imagination. Discover something surprisingly new, completely unexpected and unconventional. Director of Rooms James Renaissance Beijing Capital Hotel

Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!

Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit! Henry Zhao Director of Sales & Marketing

尊敬的客人：感谢您下榻北京富力万丽酒店！我们十分高兴地得知您对我们的服务感到满意，酒店紧邻国贸CBD 以及富力商城，双井地铁10号和7号线，使您的出行方便快捷，衷心期待您的下次光临！ 北京富力万丽酒店 市场传讯部 Carmen

Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit! Carmen Feng Ass. Manager Of Communication

Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit! Carmen Feng Ass. Manager Of Communication

Dear valued guest, Thank you for being a loyal friend to Renaissance Beijing Capital Hotel! We are glad to hear that you have enjoyed your stay with us as well as our staff service. It has been our honor to provide you home-feeling services, and we are thrilled to be you "home" in Beijing! We look forward to your next visit! Carmen Feng Assistant Marketing Communications Manager

Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel! We are glad to hear that you've enjoyed your stay with us, as well as our services, facilities and We look forward to your next visit! Carmen Feng Assistant Marketing Communications Manager

Dear valued guest, Warm greetings from Renaissance Beijing Capital! Thank you for taking the time to review in regards to your recent stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for you experience.We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Beijing. Carmen Feng Assistant Marketing Communications Manager

Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!

Dear valued guest, , Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit! Henry Zhao Director of Sales & Marketing

Dear Alexadnra, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit! Henry Zhao Director of Sales & Marketing

Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel! We are glad to know that you have enjoyed our services during your stay. Your comments have been shared with the entire management team already. We look forward to your next visit! Carmen Assistant Marketing Communications Manager

Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit! Henry Zhao Director of Sales & Marketing

Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn that you have enjoyed your stay here. We look forward to your next visit!

Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. We look forward to your next visit!

Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!

Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!

Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel! We are glad to hear that you've enjoyed your stay with us, as well as our services and facilities. Your comments have been shared with the entire management team. We look forward our next visit!

Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. We look forward to your next visit!

Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. We look forward to your next visit!

Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. We look forward to your next visit!

Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!

尊敬的客人： 感谢您下榻北京富力万丽酒店！我们十分高兴地得知您对我们的服务感到满意。期待您的下次光临！

Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!

Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are sorry to know that you haven't enjoyed your stay with us. Your reviews about our in-room facilities are highly appreciated, and we sincerely thank you for pointing out the issues. Thank you again for your understanding, we look forward to your next visit!

尊敬的客人： 欢迎下榻北京富力万丽酒店！感谢您的宝贵时间。很抱歉未能给您带来符合预期的入住体验，对此我们深表歉意。我们会对酒店设施、服务、餐饮等多方面做出持续改进，期待您的信任、理解和支持。

Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!

Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!

尊敬的客人： 感谢您下榻北京富力万丽酒店！我们十分高兴地得知您对我们的酒店感到满意。衷心期待您的下次光临。