非常抱歉给您这样的感觉，下次，我们一定会努力做得更好。 1，我们有硬的床垫和软的床垫，来满足不同客户的需求，您那天的房间 床垫是稍微有些硬。 2，我们每个套房只配有一张大床， 和一个沙发， 房间的最大容量是不超过4个人，如果客户需要多余的床垫和被子，我们是需要加100元/晚。而对您， 最后我们还是同意破例免费给您提供了2个被子，2个被单，和2个枕头，和一个小垫子。 3，非常抱歉您入住的那天，我们英文稍微好点的哪个同事下班了，接待您的哪个同事英文不是很好， 最后我们只能让英文好的同事在电话里和您沟通相关入住事宜。 您给我们提出的宝贵意见，我们一定会努力改正，非常抱歉我们工作中的失误，给您带来的不良的住宿感受，再次向您表示歉意！I'm sorry to give you such a feeling, next time, we will try to do better. 1. We have hard mattresses and soft mattresses to meet the needs of different customers. Your room on that day was the last one, which was a bit hard. 2. Each suite is equipped with a large bed and a sofa. The maximum capacity of the room is no more than 4 people. If customers need extra mattresses and quilts, we need to add 100 yuan per night. And for you, we finally agreed to make an exception and add you two quilts, two sheets, two pillows and a small mat for free. 3. I'm very sorry that the day you stayed, which of our English-speaking colleagues left work, which of your colleagues did not speak English very well. Finally, we can only let our English-speaking colleagues communicate with you on the phone. We will try our best to correct the valuable suggestions you have given us. I am very sorry for the mistakes we made in our work and the bad feeling of accommodation. I apologize to you again.

很抱歉给您如此的感觉，以后我们一定会及时改进我们的服务，希望给您给好的住宿服务！I'm sorry to give you such a feeling, we will improve our service in time in the future, hope to give you good accommodation service!

I'm sorry to give you such a feeling, next time, we will try to do better. 1. We have hard mattresses and soft mattresses to meet the needs of different customers. Your room on that day was the last one, which was a bit hard. 2. Each suite is equipped with a large bed and a sofa. The maximum capacity of the room is no more than 4 people. If customers need extra mattresses and quilts, we need to add 100 yuan per night. And for you, we finally agreed to make an exception and add you two quilts, two sheets, two pillows and a small mat for free. 3. I'm very sorry that the day you stayed, which of our English-speaking colleagues left work, which of your colleagues did not speak English very well. Finally, we can only let our English-speaking colleagues communicate with you on the phone. 非常抱歉给您这样的感觉，下次，我们一定会努力做得更好。 1，我们有硬的床垫和软的床垫，来满足不同客户的需求，您那天的房间 床垫是稍微有些硬。 2，我们每个套房只配有一张大床， 和一个沙发， 房间的最大容量是不超过4个人，如果客户需要多余的床垫和被子，我们是需要加100元/晚。而对您， 最后我们还是同意破例免费给您提供了2个被子，2个被单，和2个枕头，和一个小垫子。 3，非常抱歉您入住的那天，我们英文稍微好点的哪个同事下班了，接待您的哪个同事英文不是很好， 最后我们只能让英文好的同事在电话里和您沟通相关入住事宜。 您给我们提出的宝贵意见，我们一定会努力改正，非常抱歉我们工作中的失误，给您带来的不良的住宿感受，再次向您表示歉意！

您好，谢谢您的意见，套间的每一个客厅进去， 左手边就是一个洗衣机，在洗菜盆的地方，是一个很显眼的地方，您如果没有找到洗衣机，可以及时地反应给我们的工作人员。如果您觉得床硬，也可以及时反应给我们的工作人员。 我们会给您加一些软的垫子，或者给您退款，让您及时改定其它酒店，或者及时协调其它的处理办法。----对我们工作的失误，我们深表歉意，-下次我们一定努力做的更好!Hello, thank you for your comments. Every living room in the suite goes in. On the left hand side is a washing machine. It's a very conspicuous place in the dish basin. If you don't find a washing machine, you can respond to our staff in time. If you think the bed is hard, you can also respond to our staff in time. We will add some soft cushions to you, or give you a refund, so that you can change other hotels in time, or coordinate other treatment methods in time. We apologize for the mistake in our work. - Next time we will try to do better!

很抱歉给您如此的感觉，以后我们一定会及时改进我们的服务，希望给您给好的住宿服务！I'm sorry to give you such a feeling, we will improve our service in time in the future, hope to give you good accommodation service!

Very good guest, welcome here next time ！

很抱歉给您如此的感觉，以后我们一定会及时改进我们的服务，希望给您给好的住宿服务！I'm sorry to give you such a feeling, we will improve our service in time in the future, hope to give you good accommodation service!