Holiday Homes in Benito Juárez

"Purchased an ocean view and had a view of the property pool. Woke up with poop water covering the floor in my suite because a pipe had broken. The staff tell you anything to get you out their hair or lie to you. Adult pool closes at 7 which does nothing for guest who want to experience an adult only resort because now you have to get in a pool with a dozen kids. "

"All good But need better air conditioning and updated bathrooms"

"Everything was very clean and well organized."

"The check-in process was horrible for me. I arrived early ( before the 3pm check-in) and was told I had to wait. I had to wait 5 hours before I was able to check in. I saw others being checked in and later I found out others who checked in after me got a room similar to mine. After I got my room it smelled like it was closed off and smelled. There rest of my experience was good. Great staff and facilities. They need a better process to check guest in. "

"My husband and I really enjoyed the resort! Food wasn’t overly impressive overall but everything else was A1"

"Incredible stay for celebrating my wife and I’s 9 year anniversary."

"The ciliciting "

"The pool was nice. They had a lot of seats and it was clean it was just a bad smell in the air and you saw random cats walking around"

"The Ventus Ha part of this El Cid complex is the newest and most chilled. There are 4 pools, 2 main pools and 2 rooftop infinity pools. The rooms are large and clean and housekeeping keep them that way. All the staff are friendly and helpful. I had the Platinum package, which comes with butlers to help you with reservations or whatever you want really. My butlers were Saul and You can eat in all of the restaurants across the El Cid complex, but my favourite was Aakat, the staff and food at this restaurant are the best! The Kobo is also good and you can ask for a vegetarian option here too. I also had lovely meals at Marina and Il de France. There are lots of activities such as, bike rides into town, aquafit, tai chi, spanish lessons, all free across the El Cid sites. Pool chairs were never an issue and bar service around the pool is okay. If I did have one area where I think they could improve, it would be the standard of the house wines. I was travelling by myself for this trip, so didn't want to buy a whole bottle for myself for the evening meal and had to stick to house wines. That said, staff aren't stingy with the wine and are always happy to top up if you like more than one glass with your meal. Ventus Ha is a great place to spend your vacation. I recommend it and will be coming again in the future. Thanks for a lovely stay."