Holiday Homes in Mexico

"Amazing"

"Great place"

"Was so excited for this stay and honestly the staff had zero customer service and most were straight up rude. I don’t know if it was because we were Americans or what but that is the sole reason we won’t be coming back. The property itself is absolutely beautiful but extremely huge with no tram or anything similar to get from one side to the other. So it’s hard for elders and small children to walk all day everyday and do the walking at the parks too. Was not prepared for that. We picked an upgraded room when booking and when we got there to check in they advised us that room wasn’t available and they would have to put us in a downgraded room with no refund for the difference. I thought it was extremely distasteful and unacceptable way to handle it. They didn’t apologize or anything just told us it is what it is…. Also you can only book dinner reservations at the concierge desk which they have 15 staff members standing there at all times more than half of them standing around chatting with each other not working and don’t answer the phones when you call from your room to avoid a long walk to the front lobby. When you ask for an kind of directions to get somewhere they act as though you should know and will point in a general direction. Honestly for what we spent I would expect more customer service. "

"Great time"

"This was our third stay at Riu Palace. The staff are so nice, the room was always clean. Food and drinks were good. Would highly recommend The Palace."

"Nice resort with friendly, helpful staff. Food was very good with great options. "

"Overall, it was a nice resort. Food was good, but not great. There was usually a good variety at the buffet, but that was hit and miss depending on the time. The ladies in the coffee shop were friendly, so we visited everyday. We didn't get to experience the beach as there were mounds of seaweed everyday. A few staff were pleasant but it seemed like others couldn't be bothered, not even a smile."

"Excellent resort. Lots of food options and everything was delicious. Each and every staff member was professional, polite, and kind. Property and room is clean and well maintained."

"Las personas que atienden lo hacen enojadas y de mala gana , nos dieron las peores habitaciones , los botones ni suben maletas y los q llaman taxi enojados y el hotel ya se ve viejo"