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Ulasan untuk Hampton Inn & Suites Benton Harbor

2.5 out of 5
Hampton Inn & Suites Benton Harbor
1921 Pipestone Rd, Benton Harbor, MI

Ulasan

9,2

Luar biasa

Penilaian 10 - Sangat Bagus. 311 dari 417 ulasan" "
Penilaian 8 - Bagus. 66 dari 417 ulasan" "
Penilaian 6 - Cukup Baik. 17 dari 417 ulasan" "
Penilaian 4 - Buruk. 11 dari 417 ulasan" "
Penilaian 2 - Sangat Buruk. 12 dari 417 ulasan" "

9,6/10

Kebersihan

9,4/10

Staf & layanan

9,2/10

Fasilitas

9,6/10

Kondisi & fasilitas properti

9,2/10

Ramah lingkungan

Ulasan

8/10 Bagus

Kathleen

Menginap 2 malam pada bulan Mei 2024

8/10 Bagus

Heather

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
I was the guest of the day and received a goodie back and points that was a surprise. Don’t like the fact that the lobby closes at 10pm and the rude 3-11 girl shut lights out on us cause we didn’t get up then proceeded to have security tell us she is going to call cops on us. We were sitting in lobby talking and not being loud or crazy.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Michael pada tanggal 22 Mei 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Sangat Bagus

Donald

Bepergian dalam rombongan, Traveler bisnis
Disukai: Fasilitas
I was customer of the day i received a nice gift bag and a 1000 points the stay was awesome as always
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Michael pada tanggal 22 Mei 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and always enjoy seeing you!

10/10 Sangat Bagus

Stefan

Menginap 1 malam pada bulan April 2024
Tanggapan dari Michael pada tanggal 22 Mei 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Sangat Bagus

Tamatha

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hospitality shown by the entire staff was everything! Experience felt more like warm Southern hospitality. I would definitely stay here again.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Michael pada tanggal 23 Apr 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback! We're happy to give you that Southern hospitality up here in the cold North!

8/10 Bagus

Stefan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Michael pada tanggal 23 Apr 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Sangat Bagus

Joan, Olympia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Michael pada tanggal 23 Apr 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 Sangat Bagus

Sijimon, Buffalo Grove

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Michael pada tanggal 23 Apr 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Sangat Bagus

Shawn

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Michael pada tanggal 23 Apr 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 Sangat Bagus

Keith, Roscommon

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very clean and easy to find a parking spot. Very impressed with the quality and cleanliness of the room.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Michael pada tanggal 19 Mar 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback, especially with regards to cleanliness! We try our best to keep every aspect of the hotel clean and tidy.

10/10 Sangat Bagus

Ebony

Bepergian bersama teman
Everything
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Michael pada tanggal 19 Mar 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Sangat Bagus

Kenneth

Bepergian bersama teman
Disukai: Fasilitas
Exta good
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Michael pada tanggal 19 Mar 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Sangat Bagus

Jane, Stevens Point

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Michael pada tanggal 19 Mar 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 Sangat Bagus

Shanice

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I love it here!!!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Michael pada tanggal 19 Mar 2024
Thank you for taking the time to share your experience with us. We greatly appreciate your enthusiasm for our hotel and hope to see you again soon!

4/10 Buruk

Kiley

Disukai: Staf & layanan
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Michael pada tanggal 6 Mar 2024
Thank you for completing the online survey you received regarding your recent stay at our hotel. I apologize that we did not meet your expectations. Please let me know if there is anything we can do to make you stays more enjoyable. Hope to see you again soon!

8/10 Bagus

Tawana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Michael pada tanggal 28 Feb 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Sangat Bagus

Christoffer

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel was very clean, quiet, close to the place i needed to be, and the service was amazing! The front desk manager Nickol was absolutely fantastic. She made our stay extra special. We will definitely stay here again. The only thing we didnt like was the pillows were very flat.
Menginap 6 malam pada bulan Februari 2024
Tanggapan dari Michael pada tanggal 28 Feb 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 Sangat Bagus

Shanice

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
Staying at the Hampton Inn was great!! I love the complimentary breakfast. The room was pretty clean for the most part. The only issue I had was the shower. It was really dirty. I’m not sure that housekeeping understand that the shower the shower glass door has to be cleaned as well. It was black dirt and foot prints at the bottom on the tub. Well, stand up shower. But, all in all. I enjoyed staying there!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Michael pada tanggal 28 Feb 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback! I will be sure to meet with our housekeeping department to ensure proper cleaning of the showers.

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Kebersihan, staf & layanan
Better management suggested.
The suite was a nice size for the family. The cleaning staff was really friendly. Rosie especially. I wanted a chair for my 62 year old mother to play a board game and I asked for one and I hotels.com to assist and the front desk manager or worker didn’t seem to understand my request even this there 100 unused chairs in the lobby. This is where hospitality is a fail for this hotel. Rules are meant to be broken to do the right thing. I will not stay here again.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Michael pada tanggal 21 Feb 2024
Thank you for completing the online survey you received regarding your recent stay at our hotel. I apologize for the inconvenience you experienced, but we do uphold our hotel policy of not allowing any furniture to be moved from room to room or from our lobby to a guest room. If allowed, it would be a major liability for the hotel if something were to happen and it was proven that the furniture was not being used for its purpose as lobby/breakfast furniture. I can assure you that we uphold this policy for every guest and would only consider going against the policy in the case of a major medical emergency.

10/10 Sangat Bagus

jon

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Michael pada tanggal 16 Feb 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 Sangat Bagus

Vanessa, Rochester

Traveler bisnis, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was just not very easy to get to. You have absolutely wonderful morning staff and were very cheerful even though the Lions lost, maybe next season…I digress (heavy sigh), I would definitely stay again thank you!
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Michael pada tanggal 7 Feb 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback, especially with regards to our morning staff! Hope to see you again soon!

10/10 Sangat Bagus

Ismael

Traveler bisnis, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
the service very good 👍 the breakfast perfect 😍 the pool excellent ⭐️⭐️⭐️⭐️⭐️
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Michael pada tanggal 7 Feb 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 Sangat Bagus

Dane

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I would definitely stay here again, the staff was friendly, the hotel was clean, the breakfast options were plentiful and rooms were appointed nicely.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Michael pada tanggal 7 Feb 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback, especially with regards to our staff and cleanliness! We hope to see you again soon!

10/10 Sangat Bagus

Percy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Michael pada tanggal 30 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Sangat Bagus

Tara

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was nice and the staff was very friendly
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Michael pada tanggal 30 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Sangat Bagus

Melissa

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The property seems newer. Nice and clean.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Michael pada tanggal 30 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 Sangat Bagus

Sheresa

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Michael pada tanggal 17 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Sangat Bagus

Sheila

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel staff was great from our arrival until we checked out. Especially JoJo, Anita and Shaquoia. We were there for a funeral and they made us feel comforted during a difficult time.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Michael pada tanggal 12 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Sangat Bagus

Mekayla

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice staff, good bed, quiet and relaxing
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Michael pada tanggal 12 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

6/10 Cukup Baik

Michael

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Michael pada tanggal 2 Jan 2024
Thank you for completing the survey regarding your stay. Comments from our guests enable us to continually improve and exceed the Hampton Inn standards. We hope to exceed your expectations next time!

10/10 Sangat Bagus

Kamila

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice and clean
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Michael pada tanggal 2 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Sangat Bagus

Laura

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
So far so good. We are having an awesome time. Property is very nice and fresh. Only down is exterior landscaping and parking lot is unfinished. Plenty of available parking. I am a bit sad there was a problem with the pool and the children lost about 2 hours swim time, a major deal in Michigan December. Also, I was charged $75 for my cat for one night. Doesn't seem pet friendly. Seems pet jacking.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Michael pada tanggal 2 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and apologize for the pool maintenance issue whole-heartedly!

10/10 Sangat Bagus

Lorrie

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Michael pada tanggal 15 Des 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Sangat Bagus

thomas

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Michael pada tanggal 15 Des 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Sangat Bagus

Lisa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was fsntastic!
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Michael pada tanggal 2 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback, especially with regards to our staff!

10/10 Sangat Bagus

Katie

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Michael pada tanggal 2 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Sangat Bagus

Mandy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Brittany on the front desk is always super friendly and helpful.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Michael pada tanggal 15 Des 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback! Brittany is certainly one of our best front desk agents!

10/10 Sangat Bagus

Gayle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This had to be one of the nicest hotels and breakfast that I have stayed at in many years. My only concern was when I returned from an evening event at 10pm, there was only one parking space available. There were numerous construction vehicles in their parking area.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Michael pada tanggal 7 Des 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to you see again soon!

10/10 Sangat Bagus

Erica

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
For a new hotel there seemed to be no issues and staff extremely friendly!
Menginap 2 malam pada bulan November 2023
Tanggapan dari Michael pada tanggal 7 Des 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
This hotel got worse with each day
We booked our stay here due to great reviews. Upon arriving, it seemed like a great hotel -- we got a huge corner room on the top floor, hoping that meant less noise from neighboring rooms. When we checked in, the desk clerk told us housekeeping was done every other day, no big deal. HOWEVER...our room wasn't cleaned the first day, so we figured it would be cleaned the second. It was not. Nor was it cleaned on the third day, even after we had asked two people if the room would be cleaned (a housekeeper and desk clerk), and both said yes. I also had to go to the desk for extra towels and shampoo (empty shampoo bottle in shower from day one). On the fourth day, I went to the desk and asked the THREE employees standing there about the housekeeping schedule, and the response from two of them was -- "they won't clean if your personal things are on the bed," and..."they won't clean if you left the sign on the door." Neither of those things applied in our case, but instead of a normal hospitality response (e.g., "I'm so sorry, we'll take care of that right away"), somehow it was our fault our room didn't get any housekeeping until the fourth day AND I had to ask on at least three different occasions. That, and the unfortunate customer service related to it, was the most annoying thing. Also there is no heat source in the bathroom, which is on the opposite side of the room as the heater..brrrrrr FYI, you can hear EVERYTHING from other rooms.
Menginap 5 malam pada bulan November 2023
Tanggapan dari Michael pada tanggal 7 Des 2023
Thank you for completing the online survey you received regarding your recent stay at our hotel. I apologize for the inconvenience you experienced. I will be following up with our housekeeping department regarding the issue immediately, ensuring that they understand the importance of stayover service for our guests. Again, I apologize for the inconvenience and hope to see you at our property again soon.

10/10 Sangat Bagus

Randal

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari Michael pada tanggal 2 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

8/10 Bagus

Larry

Bepergian bersama teman
Disukai: Fasilitas
Nice clean newer rooms. Staff at front desk very helpful. I would stay here again close to restaurants.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Michael pada tanggal 7 Des 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 Sangat Bagus

Dickson

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Have the most comfortable bed and pillows among the 5 hotels I stayed this trip. Friendly staff.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Michael pada tanggal 7 Des 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Sangat Bagus

Henry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Pretty well kept hotel. It’s my go to whenever I visit the area.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Michael pada tanggal 7 Des 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback. See you the next time you're in town!

10/10 Sangat Bagus

Nicholas Brincat

Traveler bisnis, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Nice hotel but rough area. Hotel was great and amenities great.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Michael pada tanggal 7 Des 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

2/10 Sangat Buruk

Tamiko

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Terrible and rude front desk
Menginap 1 malam pada bulan November 2023
Tanggapan dari Michael pada tanggal 7 Des 2023
We apologize that you were not satisfied with your stay. We do, however, have to take action if guests are causing disturbances and exceeding the maximum allowed occupancy in a room.

10/10 Sangat Bagus

Timothy

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Terrific place - well appointed, generously sized rooms (at least the king was) and pet-friendly. We had a great stay and will definitely return.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Michael pada tanggal 7 Des 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 Sangat Bagus

Jill

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Had to wait awhile for someone to be at front desk. Breakfast eggs and sausage were unedible, otherwise all was good.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Michael pada tanggal 7 Des 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback! We apologize for your wait at the front desk.

10/10 Sangat Bagus

Peyton

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was really noce
Menginap 1 malam pada bulan November 2023
Tanggapan dari Michael pada tanggal 7 Des 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 Sangat Bagus

Keith

Menginap 1 malam pada bulan November 2023
Tanggapan dari Michael pada tanggal 15 Des 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!