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Ulasan untuk The Mug House Inn & Restaurant

3.5 out of 5
The Mug House Inn & Restaurant
12 Severn Side North, 12 Severnside North, Bewdley, England

Ulasan

9,2

Luar biasa

Penilaian 10 - Sangat Bagus. 85 dari 119 ulasan" "
Penilaian 8 - Bagus. 25 dari 119 ulasan" "
Penilaian 6 - Cukup Baik. 3 dari 119 ulasan" "
Penilaian 4 - Buruk. 5 dari 119 ulasan" "
Penilaian 2 - Sangat Buruk. 1 dari 119 ulasan" "

9,6/10

Kebersihan

9,6/10

Staf & layanan

9,6/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Keith

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Lovely location
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Jon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Greeted with a warm welcome to Lovely little place right on River Seven within a stones throw from Town Centre, spotlessly clean room, great food and staff go above and beyond to please, would definitely return and highly recommend
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Lisa pada tanggal 5 Apr 2024
Thank you so much for taking the time to leave us a review Jon. I am so glad you enjoyed our stay and hopefully we will see you again soon

8/10 Bagus

COLIN

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice Pub, poor room
Lovely pub / restaurant with good range on the menu I stayed in cottage room 3, this is a small room on the top floor and access is by a steep stairway The room is long and poorly lit the bed and sofa are side on to the tv and this is backward and leads to a pain in the neck The bathroom is nice with a walk in shower but the water runs away from the drain and collects around the toilet which means you have to dry the floor before using the toilet
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Wesley

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Loraine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Quirky and good location
A lovely quirky place to stay. Comfortable bed modern bathroom, tv and tea/coffee and mini fridge. Heated room, although on our visit radiator remained cold but towel rail was warm. Would stay again as good location.
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

alwen

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful place
Had a wonderful time everything as expected will definitely be back.
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Clare

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Honest hotel
We had a lovely stay, very good hotel to use as a base, the most important thing I can say is the honesty of the staff I lost a gold ring in the room contacted the hotel and they said they would look for it. After a few days it was found and they posted it back to me. Excellent honest service makes you feel good about people especially the staff there
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Ricardo

Traveler bisnis
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Cozy and comfortable rooms. Amazing service
Very cozy rooms and friendly Staff. I've been a few times at the hotel and always have had a very good experience. The restaurant is also able to provide an amazing food
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Steven

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great hotel in a good location
Nice hotel with freindly staff. Food in bar downstairs was excellent as was breakfast which was freshly cooked. Room was a bit eclectic, a mixture of traditianal decor with modern furniture. Carpets looked like they could do with a good clean and the room was a bit cold even though the radiator was turned on it barely got warm. Was OK when in bed though. Location was good with excellent views across the river.
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Rob

Menginap 1 malam pada bulan November 2023

4/10 Buruk

Hayley Jane

Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Mark

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Back again
Always a pleasant experience. Food is excellent.
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Dawn

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved hotel to stay in with views of the river. Atmosphere was fantastic, food was excellent. I would definitely recommend this hotel .
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

kuldip

Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Hannah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Martin

Menginap 1 malam pada bulan September 2023

8/10 Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Kathleen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Anniversary stay
Superb room overlooking river, very friendly staff, breakfast and dinner were excellent and plentiful could not fault our stay and would definitely stay at the Mug House again.
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Margaret

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2023

4/10 Buruk

Susan

Menginap 4 malam pada bulan Juli 2023

8/10 Bagus

John

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Juni 2023
Tanggapan dari lisa pada tanggal 1 Jul 2023
Thank you so much for taking the time to give us a review John. We're glad you enjoyed your stay and look forward to having you back soon!

10/10 Sangat Bagus

Allan

Menginap 1 malam pada bulan April 2023

10/10 Sangat Bagus

Les

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fabulous location Friendly staff Nice and cosy bar
Menginap 1 malam pada bulan April 2023
Tanggapan dari lisa pada tanggal 12 Apr 2023
Thank you so much for your kind review. We hope to see you again soon!

10/10 Sangat Bagus

S

Menginap 1 malam pada bulan Maret 2023

8/10 Bagus

A

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2023

10/10 Sangat Bagus

Dale

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A great few days in a lovely place
Fabulous stay with such friendly staff, great food and a lovely room overlooking the river. Our dog Eddie was made a fuss off, I’m sure he enjoyed the stay as much as we did!
Menginap 3 malam pada bulan Februari 2023

8/10 Bagus

Daphne

Menginap 2 malam pada bulan Februari 2023

10/10 Sangat Bagus

Stephen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great dog friendly pub and hotel. Good staff& food
Great location to stay along the Severn. We started in one of the cottages with our dogs. Room was clean and tidy. Bathroom was spotless. The pub bar is dog friendly. Staff were fantastic, hospitable and service was impeccable. The beer is well kept and the food menu is tasty. We paid for breakfast each morning. The full English is great value as is the Eggs Benedict. We will be back and we will bring our dogs again!
Menginap 2 malam pada bulan Februari 2023

8/10 Bagus

Nigel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2022

10/10 Sangat Bagus

Peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2022

10/10 Sangat Bagus

Luke

Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Vicky pada tanggal 18 Des 2022
Thank you for your review

4/10 Buruk

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Disappointing considering location
It was simply an overnight stay to attend workshop in Kidderminster next day. Location appears good. Cottage accommodation appeared private, but was rather noisy. Two locked unused front doors in my room took away and comfort of privacy even though informed they do not get used. Just my view, I am sure many would say different. Overall 4/10
Menginap 1 malam pada bulan Desember 2022

10/10 Sangat Bagus

Anthony

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Lovely staff and great food
Tanggapan dari Vicky pada tanggal 18 Des 2022
Thank you for your review, and we hope to see you again.

10/10 Sangat Bagus

Colin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Weekend for Christmas light switch on
Great stay very welcoming people nothing too much trouble Was in cottage 2 river view, big room plenty of facilities (no dressing table thought) would definitely stay again
Menginap 1 malam pada bulan November 2022

10/10 Sangat Bagus

Lesley

Menginap 1 malam pada bulan November 2022

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Friendly staff, clean room, great food and beer, and excellent location
Menginap 2 malam pada bulan Oktober 2022

10/10 Sangat Bagus

robert h.

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Location, location, location. Was beautiful/
Bewdley is a really cute village, and the Mug House is a super location. We loved looking out our window and watching the swans and rowers. Pubs were close and restaurants too.
Menginap 2 malam pada bulan Oktober 2022

4/10 Buruk

Jon

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kenyamanan kamar
Disappointing
I have stayed here before but won’t again. No hot water in the place on my first morning. Got an apology but no refund. Hot water is pretty fundamental in my opinion. Full English breakfast was poor. Sausage about as tasteless as you could find, toast burnt and the cafetières are not fit for purpose. Very disappointing.
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari Ed pada tanggal 7 Okt 2022
Hi Jon, please accept a huge apology for the inconvenience caused by the problems we had with the hot water, we're saddened to read this review and that we didn't get it right for you on this occasion. We cannot ever foresee problems with hot water or any other service that we offer, but as I'm sure you're aware we did indeed get onto this immediately to rectify as quickly as possible.The sausages are from our local butcher, Andrew Francis and have always been known for their quality, we're sorry you didn't feel they were up to par.I was totally unaware that you were hugely unahppy with your stay and most importantly wont be staying with us again. We would be delighted if you gave us another opportunity and if you decide to visit us again, please accept an open invitation for a 1 night stay and a full English breakfast on us.Call us directly and ask for Ed, General Manager.We do hope to put things right for you.Kindest regards,EdThe Mug House

10/10 Sangat Bagus

Jennifer

Menginap 1 malam pada bulan September 2022

10/10 Sangat Bagus

Geoffrey

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lovely accommodation, great location
We liked everything - we stated in the Rose Room which is full of character and overlooked the river. The food at dinner and breakfast was fantastic.
Menginap 1 malam pada bulan September 2022

10/10 Sangat Bagus

Nicolas

Menginap 1 malam pada bulan Agustus 2022

6/10 Cukup Baik

Richard

Menginap 1 malam pada bulan Juli 2022
Tanggapan dari lisa pada tanggal 18 Jul 2022
Thank you for taking the time to give us a review. Can I please ask for a little more feedback on the score you gave us? Thank you in advance.

10/10 Sangat Bagus

Nathan

Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Jess pada tanggal 4 Jul 2022
Thank you Very Much for your review! We are glad you enjoyed your stay with us.

10/10 Sangat Bagus

Steven

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Jess pada tanggal 4 Jul 2022
Thank you so much. We are so pleased you enjoyed your stay!

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Jess pada tanggal 4 Jul 2022
Thank you Kindly for your generous review

10/10 Sangat Bagus

Michelle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Stay here 😁
Room was lovely over looking the river. Comfy nights sleep. Food was delicious and staff friendly. Location is perfect for shops and Severn Valley Railway. Highly recommended.
Menginap 1 malam pada bulan Mei 2022

8/10 Bagus

Jane

Menginap 2 malam pada bulan April 2022
Tanggapan dari Hossey pada tanggal 6 Jun 2022
Dear Jane, Thank you so much for the review and feed back

4/10 Buruk

Marcelle

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Mei 2022

10/10 Sangat Bagus

Paul

Menginap 1 malam pada bulan April 2022
Tanggapan dari Hossey pada tanggal 6 Jun 2022
Dear Paul, We really appreciate the great feed back , hugely appreciated

10/10 Sangat Bagus

Christopher

Menginap 1 malam pada bulan April 2022
Tanggapan dari Hossey pada tanggal 6 Jun 2022
Dear Christopher, Thank you so much for the great review, we look forward to welcoming you back, might the opportunity arise.