Empire Hotel Guide - 3 Stars Hotels in Empire, Colorado

"The young lady at the check in desk was very welcoming and helpful. The bartenders are all very courteous and the service is great. It's a nice property and easy to get around. You can walk to several other casinos if you want a change of pace but this one is big and has everything you need. You can walk to Lady Luck Casino without going outside if you want to see more gaming options. There is only one desk chair to sit on in the room so you don't really hang out in there but the beds are clean and comfortable. The TV is good quality. Be nice to have more than four hangers in the closet but no big deal. There is a fridge, microwave, and Keurig with 2 free cups in the room. Two free bottle of water too, you can easily get more at the bars. It's a Caesar's property so bring your rewards card. The food at Brews Brothers is great for casual dining. The free wifi has good signal strength. The free parking garage had plenty of room, it was easy to park close to the elevator entrance."

"The whole experience was poor. From checking in and the front desk clerk not saying hi. I got to my room and it smelled of smoke, the toilet didn't work and the AC wasn't cooling. I called maintenance to fix the toilet and AC. I left the room to go start gambling when I got a phone call saying that I needed to be "removed" from the room. I headed back to the check in desk and they moved me to another room where the AC didn't work again. I couldn't sleep because of how hot the room was. I wouldn't recommend this place."

"The staff at the front desk was a step in so she was unfamiliar with the hotel and did not offer us much help with anything our first night. The next night, a guy staff member came knocking on our door and he asked my husband what he did for work, and if he worked at the hotel, and other weird personal questions and then said he had the wrong room. Besides the staff, the shades in our room were completely broke with the cord to them frayed and hanging down since they were electric, so it remained dark the whole time in our room. The shower water never got warm even after running it for 10 minutes, it was always freezing cold no matter what time of day we tried to use it. The last thing was the cleanliness, we could visibly see dirt all over the ground when we first arrived and many things were not wiped down. We did enjoy how close the hotel was to lots of dining places and grocery stores, but we will not be staying here ever again."

"We were unable to make it to this destination because of a late spring snowstorm in the mountains. We reached out to the hotel to let them know snd to cancel our reservation. They said we had to call back the next day when a manager was on duty. Called back the next day and the manager was at lunch. Then we got charged for a stay that we never actually checked in for."