Enchanted Hills Hotel Guide - 3 Stars Hotels in Enchanted Hills, Syracuse

"Everything was great with the exception of food and drink options. Drove 35 min away and had good dinner and drinks. Kind of my fault because I checked in on a Sunday. So the resturaunt and bar were closed at 4p on Sunday and all day Monday. Was a little dissapointed that I wasnt provided with info about breakfast at check in. I wouldve paid $10 and ordered, if I knew about it prior to 10am. Also. Booked a lake view room. It was partial view. Wouldve been nice to have full view being its off season. Nonetheless. Beautiful property. Friendly staff. Plan to stay again when its warm outside. "

"It was a rocky start. We checked in pretty late and the hotel manager was having a hard time figuring out the payment issues Hotels.com was having with their hotel. Apparently, they couldnt process the payment so we were almost charged again for the room. She did recover and just gave us the keys and told us theyd figure it out later. The room was nice but the mattress was very uncomfortable. It also squeaked on any movement. We ask to have it replaced or a bed topper put on to no avail. Shower was great. Just hard to sleep."