Bolton Hotel Guide - 4 Stars Hotels in Bolton, Massachusetts

"The desk staff seemed cold and off putting at check in. My room was off the lobby on the first floor and kids were paying soccer in the hallway. At the gym, more underage kids were playing on the equipment and a man with a full glass of beer got on the treadmill next to me. The INDOOR pool was full of kids, and moms were drinking from glasses poolside. Manager and lifeguard had a conversation about unruly kids and rude parents. Parents shouldn’t drink while kids are swimming. That seemed dangerous in a darkened space. Mgt seemed not able to control public spaces. Room was clean and well appointed. I would not return on a weekend due to the number of sports kids and drunk parents."

"Property is fine. Parking is ok but $20 a day. Staff not helpful, rude and don’t seem to know the job at all. Was treated so horribly from manager at front desk it is enough to never stay here again. They repeatedly charged our card multiple times multiple amounts without authorization. Then loudly stated in front of many other guests we owed money and our card declined. It in fact had not and they had charged everything to the card without issue. They also charged over $400 to another card which still has not refunded back. They charge $20 a day per room of $20 as an occupancy fee. The manager was rude and disrespectful and has no clue how to provide proper customer service. Sighing loudly, making faces, condescending and flat out rude. The Starbucks refused cash and said we had to charge to the room…that’s not true. The room had no toilet paper and we had to track down a room attendant. All and all we would stay at the 20 other hotels in the area before returning here. Not acceptable treatment or service at all. Over all not a great experience."

"The rooms were so clean and bed was so comfy had the best sleep dinner was delicious and affordable"

"Expected another type of blanket to add to bed. By the time I got to return to the hotel was too tired /late to request something. Would have been nice to have had one on hand especially since it's still cooler weather."

"Loved the view of the river"