Lagoi Hotel Guide - 4 Stars Hotels in Lagoi, Bintan

"I had a fantastic stay at Four Points by Sheraton. From the moment we arrived, the staff were incredibly helpful and attentive, going well beyond my expectations to make sure everything was smooth and enjoyable. A big thanks goes to Jenni from the Indonesian style restaurant who was super helpful and shared her knowledge and passion of Indonesian food and culture! The views of the beach were absolutely stunning and really made the whole experience feel special. I also had the chance to try the Indonesian restaurant, which was excellent. The food was full of flavour and easily one of the highlights of the trip. The pool area was another standout. It was clean, relaxing, and a great place to unwind during the day. Overall, the hotel had such a great atmosphere. Everything just felt easy, welcoming, and well taken care of. I would definitely stay here again and highly recommend it to others."

"The apartment was well equipped and clean. The staff were friendly but some overly so, such that it can seem fake. During check in the staff member did not explain everything clearly, instead showed us a page with the hotel amenities and asksd us to take a photo of it. The pool and beach area are lovely. One thing I wish the hotel had done was promote their activities. We stumbled across the paintball and archery in the nearby woods and had not even known it was there. The hotel was quiet with low occupancy so promoting the avaliable activities including water sports would have made sense. The hotel is value for money when compared to the sister hotel, the very expensive Banyan Tree right next door. The food in the resort is average, nothing special and I thought it was expensive for what it is. "

"The stay was a wonderful experience for the family with kids having many activities and things to do within the resort"

"The room was dirty and neglected, chair on veranda broke when I sat in it, doors did not close properly so mosquito and large red ants came in at night, bathroom had electricity plug next to shower so not safe to use, kitchen did not have utensils to cook a meal. Check in was 3 not 2 as on confirmation. Receptionists were dismissive and unhelpful, breakfast was of poor quality and lacking in choice, fresh coffee had to be paid for at breakfast it was not included as told at check in. The hot tub was filthy and unusable, the large swimming pool had exposed wires in it and the smaller one had chairs floating in it and was full of sand and debris.The resort in general was dirty, tired and had rubbish everywhere. Room service food was constantly over an hour late and stone cold when arrived. We ended up leaving a day early and would have left the day after arrival if I could have booked our next hotel earlier!!! "