Santa Cruz Hotel Guide - 4 Stars Hotels in Santa Cruz, California

"Nice hotel overall, but the service did not match the experience. The staff came across as unfriendly unless concerns were raised directly, otherwise, issues seemed to go unaddressed. At the bar, Mitch appeared to be having a difficult day, handling items roughly and creating an uncomfortable atmosphere for guests at the bar. When this was brought to a manager’s attention, the response was dismissive, and there was no follow-up to ensure the situation improved. Hospitality should prioritize guest experience and professionalism, and unfortunately, that was lacking during this visit."

"Pool, views and easy beach/boardwalk access. Love it. Rooms clean and comfortable. "

"Location was amazing. The staff were fantastic. Our big issue was the a/c didn’t work properly. Room felt hot and stuffy. It made it difficult to sleep."

"everything is worn and dirty"