Scotch Plains Hotel Guide - 4 Stars Hotels in Scotch Plains, New Jersey

"The staff overall came across as unprofessional, inattentive, and not customer-focused. At the restaurant, I waited over 20 minutes just to place an order and had to call a server myself—there was no acknowledgement of the delay or any basic courtesy. The service felt outright rude. Additionally, the exit process was poorly managed and extremely frustrating. Upon checkout, I specifically asked the front desk if I could exit directly by car as I was running late and surrendering my Fob. I was told the gate will be opened. However, despite pressing the intercom multiple times (over 20 attempts), there was no response. I had no choice but to park, walk back to reception, and resolve the issue—wasting an additional 10–15 minutes during a critical time. Again, there was no apology or acknowledgement of the inconvenience caused. Overall, the staff behavior reflected a lack of accountability and customer care. The impression I was left with is that guest experience is not a priority here and they are definitely not the in the Customer retaintion business. Never staying here again."

"Room was clean and nice! Just wish the ac worked faster"

"Great space! Everything from the "

"Hotel was great other than elevators. You have to wait a long time to catch an elevators. "

"The staffs super friendly & the room was clean!"

"Fun property, eclectic design and facilities…great location. "

"Except noisy rooms during our first night, the stay was great and convenient just across from NYC. The staff were very welcoming and professional especially Walid at the front Desk. Parking isn’t very convenient but that’s NY. "