Wenchang Hotel Guide - 4 Stars Hotels in Wenchang, Hainan

"Just fine, need to renovate "

"1. Hotel could not find our booking. Yet hotels.com customer service only got back to our Friday's' call for help on Sunday, when the stay was over. 2. Hotel lobby was non air conditioned and people were smoking. 3. Staff at restaurant serving breakfast didn't care. Ok for us to self serve, but they didn't bother to replenish empty coffee pots. Food was cold w/o warmer. 3. Room toilet has strong stench fm the sewerage. 4. Lack security as anyone can access the hotel floors."

"The hotel looks a bit run down and cleaniness is not fantastic but overall the place is really spacious and price is really good and the receptionist were good and attentive. "

"很糟糕的体验 和酒店上述不符合 服务很差 登记入住已经花了六个小时 希望有个合理解释与补偿"

"very old hotel but the rooms were well maintained and generally clean to the naked eye, however , the pillows were lacking in comfort as they were very flat and it was very difficult to sleep well with such flat pillows. The room had a turn down service for fruits and drinks which was welcoming and also nice to have. the pool was a little scary to even think about using , as the water seemed quite greenish from my room view on the 4th floor."

"the ladies at the front desk were extremely helpful and patient with translations. The restaurant downstairs had a great breakfast dim sum buffet. There is a Bank of China nearby for withdrawing dollars. There is also a fruitmarket across the street, and we found plenty of restaurants. it was about 100 yuan by taxi from the airport to the hotel."

"We spent 30 minutes arguing at check in as the staff told us the booking was for one breakfast only (instead of two) per room. We did bring along a hardcopy of our booking and so we showed them. Apparently in China, guests can opt to have breakfast count different from no. of guests.They finally gave two breakfast per room an hour later after checking with their agency in China."

"先说好订网这个平台真的是让人无语，每次出现问题打电话好久才有客服接通，不知道是怎么和酒店对接的，跑到前台办理入住一个小时多找不到订单，好订网客服连预订部电话都打不通。晚上吃完饭回到酒店沙发，床一屋子虫子，联系前台换房态度极度恶劣！最后主动跑去前台还是让等着，前台人员眼睛看不见么，我们是抱着婴儿带着老人，还一味的让我们等着，从八点发现的虫子，一直到晚上九点多才开始操作换房，没有原来的房型不管你同意不就直接给你换成别的房型没有解释没有商量，前台还拉个脸，这都什么玩意！从入住到换房，前台解决问题效率低，态度恶劣！实在让人太生气！再说早餐，餐厅很小，人多根本就吃不到，都在抢，包子端出来秒光！一次最失败的选择！最差劲的体验！"

"It is more like a Chalet than a Hotel. Toilets always over flooded. The bed at Pillow are uncomfortable.The breakfast was Poor"