Exceptional guest service is the foundation of every 5-star hotel in Bol'shiye Kozly. From the moment you arrive, staff attend to your every need, whether answering room service calls 24/7 or providing a turn-down service. In addition, hotels have to feature superior amenities to be considered for a 5-star rating. These can include luxury toiletries, spa facilities, pools, gourmet kitchens and knowledgeable concierge.