Faultless guest service is the defining feature of every 5-star hotel in Coal Creek. From the moment you arrive, staff attend to your every whim, whether answering room service calls 24/7 or providing a nightly turn-down service. Also, hotels have to feature superior amenities to qualify for a 5-star rating. These can include luxury bathrooms, spa facilities, swimming pools, fine dining restaurants and knowledgeable concierge.