Outstanding guest service is the defining feature of every 5-star hotel in Covington. From the instant you arrive, staff ensure your every need is met, whether answering room service calls 24/7 or providing a nightly turn-down service. In addition, hotels must offer upscale conveniences to be entitled to a 5-star rating. These can include luxury bathrooms, a wellness centre, swimming pools, fine dining restaurants and knowledgeable concierge.