In Coy, a hotel needs to provide a specific number of upscale amenities to earn 5 stars. These can include saunas and spas, on-site gyms, gourmet restaurants, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their extraordinary service. You can expect things like in-room massages, concierge services and nightly turn-down services. Some may even offer extra touches like a welcome gift.