In Crane Hill, a hotel must provide a specific level of upscale features to earn 5 stars. These may include gourmet restaurants, on-site gyms, saunas and spas, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their outstanding standard of service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may even offer extra touches like a welcome gift.