Exceptional guest service is integral to every 5-star hotel in Frost. From the minute you arrive, staff attend to your every need, whether answering room service calls 24/7 or providing a nightly turn-down service. In addition, hotels have to feature top-rate conveniences to meet the standard for a 5-star rating. These can include deluxe baths, spa facilities, swimming pools, gastronomic kitchens and knowledgeable concierge.