Impeccable guest service is integral to every 5-star hotel in Harrod. From the minute you arrive, staff are at your beck and call, whether arranging customised tours or providing in-room beauty treatments. Also, hotels have to offer upscale amenities to qualify for a 5-star rating. These can include luxury baths, saunas or spas, swimming pools, gourmet kitchens and knowledgeable concierge.