In Otter Lake, a hotel must offer a certain number of upscale features to be designated 5 stars. These may include on-site gyms, gourmet restaurants, saunas and spas, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their exceptional service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may even offer extra touches like a welcome gift.