In Percival, a hotel must provide a certain amount of high-end conveniences to earn a 5-star rating. These may include gourmet restaurants, saunas and spas, on-site gyms, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their exceptional standard of service. You can look forward to things like in-room massages, nightly turn-down services and concierge services. Some may also offer special touches such as a welcome gift.