Impeccable guest service is at the heart of every 5-star hotel in Southside. From the moment you enter the lobby, staff attend to your every whim, whether offering luggage assistance and storage or providing a turn-down service. Also, hotels must feature upscale conveniences to be eligible for a 5-star rating. These can include luxury bathrobes, an on-site spa, swimming pools, gastronomic restaurants and knowledgeable concierge.