4/10 Buruk
Ni-Jon
27 Jul 2025
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
I was switched out of my rooms three times. The first room that I was assigned was not swept, the coffee machine was not shown any attention. The coffee, sugar and creamers were just thrown on the counter top. The sun was shining into the room which caused the floor to be seen in a better light, it looked as if there were 10 dogs in the room, the night before. Dog hair was everywhere, food was seen lying on the floor behind the bed. I then was switched to my second room without issue, after raising these concerns to the front desk. The second room was fine for two nights but on Saturday the air conditioning unit stopped working. I tried to stay in the room due to me checking out on Sunday morning but the wall unit stated that the temperature was 77 degrees. I was then switched to my third and final room for the night. As soon as I walked into the room, I looked in the bathroom and there was a wet washcloth, with hair sitting in the shower on the soap rack. I did bring that to managements attention and was told it would be noted. No one came to retrieve the washcloth or even come to see what was left. Great area but I will not be staying at this Hilton ever again!
Ni-Jon
Menginap 3 malam pada bulan Juli 2025