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Ulasan untuk Macdonald Burlington Hotel

4 out of 5
Macdonald Burlington Hotel
Burlington Arcade/126, Birmingham, England

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 411 dari 1000 ulasan" "
Penilaian 8 - Bagus. 339 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 141 dari 1000 ulasan" "
Penilaian 4 - Buruk. 70 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 39 dari 1000 ulasan" "

8,8/10

Kebersihan

8,6/10

Staf & layanan

7,8/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Olga

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Enjoyed my stay!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lyndsey pada tanggal 16 Apr 2024
Hi Olga Thanks for the 5* review. I do hope we can welcome you back soon. Kind regards Lyndsey

8/10 Bagus

Paul

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lyndsey pada tanggal 16 Apr 2024
Hi Paul Thanks for the great review! I hope we can welcome you back soon :) Kind regards Lyndsey

10/10 Sangat Bagus

Christopher

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Hotel is right in Birmingham city centre. You go outside and straight on a major shopping street, just around the corner is the main railway station. The hotel rooms are enormous, websites list the room sizes as sqf, but they should probably mean in square meters instead, as the room I am staying in must be at least a 100 square metres, with ceiling heights well over twice my height. The lady on reception has been particularly friendly and helpful, she helped find the parking, came found me when I got lost going up the stairs to conference rooms, and gives me a friendly hello and smile when I go past. Little touches like this really help make hotels stand out, and you feel truly welcome as guest. So, yeah, cudos to the hotel's HR department and to the hotel manager for hiring great staff and training well. The only slightly negative thing I warn potential guests about, is that although the parking is really close by to the hotel which is great for a city centre, you should check it out beforehand and oreint yourself to the correct exit from the railway station to the hotel as the parking is above, and it's easy to get turned around and go out the wrong exit if you are unfamiliar.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lyndsey pada tanggal 23 Mar 2024
Hi Christopher Thanks for the 5* Review, your feedback is greatly appreciated. I'm really happy to hear you had a great stay with us and enjoyed your stay with us. Thank you for your kind words about our team, I do hope we can welcome you back soon!

10/10 Sangat Bagus

Lisa

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely place staff were really friendly nice clean room
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lyndsey pada tanggal 23 Mar 2024
Hi Lisa Thanks for taking the time to leave feedback on your stay.I'm glad to see you had a great stay with us and found the room nice & clean, Thank you for your kind words about our staff. We do hope we can welcome you back soon

8/10 Bagus

John

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location perfect.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Lyndsey pada tanggal 23 Mar 2024
Hi John Thanks for taking the time to leave feedback on your stay. We do hope we can welcome you back soon

10/10 Sangat Bagus

Joel

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Lyndsey pada tanggal 12 Mar 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

10/10 Sangat Bagus

Susan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location right outside New Street Station. Quick check in and huge room
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Lyndsey pada tanggal 12 Mar 2024
Hi Susan Thanks for the great review, I'm glad our location was convenient for you and you found our check in quick. I hope we can welcome you back soon

10/10 Sangat Bagus

Shaun

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Lyndsey pada tanggal 12 Mar 2024
Hi Shaun Thanks for the great review! I hope we can welcome you back soon :)

4/10 Buruk

Dharmesh Kumar

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The property is undergoing renovation and the room windows were blacked out with scaffolding. The first room was extremely noisy from the loud music from the clubs below. I was eventually given an alternative room, after being told none were available. Lamps weren’t working in the room and carpets are old and tired, giving the room a general feeling of uncleanliness. Bath towel was dirty so ended up using a hand towel. The breakfast and breakfast staff however were very good and attentive. I wouldn’t stay there again.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Lyndsey pada tanggal 11 Feb 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

10/10 Sangat Bagus

Ash

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Lyndsey pada tanggal 23 Mar 2024
Hi Ash Thanks for the 5* review! I'm glad to see you had a great stay with us, I hope we can welcome you back soon :)

8/10 Bagus

Elina

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hieno hotelli, kylmä huone
Hieno hotelli, hyvällä sijainnilla. Henkilökunta oli oikein mukavaa. Hotellihuoneessa oli kylmä eikä lämpötilan nosto tuntunut vaikuttavan lainkaan.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Lyndsey pada tanggal 11 Feb 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Convenient but not a great nights sleep
Was woken several times in the night by people shouting in the corridors. Location is excellent for trains but also for nightlife (hence the noise). Hotel looking tired with sealant coming away in the bathroom and soft mattresses.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Lyndsey pada tanggal 11 Feb 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very central hotel ideal for Dining , shopping and entertainment
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Lyndsey pada tanggal 12 Mar 2024
Hi Michael Thanks for the great review, I'm glad to see our location was perfect for you! I do hope we can welcome you back in the future.

2/10 Sangat Buruk

Alex

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Lyndsey pada tanggal 11 Feb 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

10/10 Sangat Bagus

chizoba

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Lyndsey pada tanggal 11 Feb 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

6/10 Cukup Baik

Owen

Disukai: Staf & layanan, kondisi & fasilitas properti
Good value for money, great location
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Lyndsey pada tanggal 11 Feb 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
駅近で便利。
駅近で便利。部屋も広く使いやすいが排水に時間がかかるのがイマイチ。
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Lyndsey pada tanggal 11 Feb 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

4/10 Buruk

David

Traveler bisnis
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel in need of refurbishment
Centre of Birmingham hotel and the bar was closed when we got in around 11:30pm. Room service could not transact my card so i had to follow the attendant back down to the bar to transact the payment there. The decor is very tired. My room was dull and narrow - I just wanted to be out of it.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari lyndsey pada tanggal 6 Jan 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

8/10 Bagus

Anthony

Bepergian bersama teman
Disukai: Staf & layanan
Hotel is in a Great location and has the Christmas market on its doorstep. We asked for a High floor room as we read reviews about noise and with staying on a weekend we thought it would be insane. We can confirm it is very noisy around the hotel if facing out towards the train station. Constant beeping and shouting but thankfully we were on the 5th floor which i would advise asking for as if you are on lower floors you will not be able to sleep. The Air conditioning would not stay on in our room and go off after 5 mins meaning windows were open till we went to sleep. Breakfast is good except if you want a latte or cappuccino don't expect it included as it is £4 extra for this which is insane giving i can go to a Travelodge and get this. Apart from the insane charges for selected things it did its job and put food in our bellys. If you are looking for an older classic hotel in central birmingham this will do the job just be aware of noise and additional charges at breakfast even when its included in your stay.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari lyndsey pada tanggal 6 Jan 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

8/10 Bagus

Angie

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Lyndsey pada tanggal 6 Jan 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

8/10 Bagus

Yolanda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Overall a good stay, however they may need to fix their air conditioning or vent, as it I loud, and as a light sleeper I didn't sleep very well.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Lyndsey pada tanggal 6 Jan 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

8/10 Bagus

Carrie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Despite niggles would stay again
Love this hotel, stayed on numerous occasions. Great location for train station, shops, Christmas markets, theatres etc. On the negatives my wife is Vegetarian so they want to charge a £5 supplement for avocado on a breakfast and £4 to upgrade coffee to latte at breakfast… The temp in the room couldn’t go below 20’ which was to warm and windows were screwed shut so couldn’t open them. Bar area is nice to sit and chat. Room was spacious
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Lyndsey pada tanggal 6 Jan 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

10/10 Sangat Bagus

Ron

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No critiscisms other than cost
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Lyndsey pada tanggal 6 Jan 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

10/10 Sangat Bagus

Alan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stay at this hotel several times a year - it’s excellent and highly recommended.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari lyndsey pada tanggal 6 Jan 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

10/10 Sangat Bagus

Peter

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Lyndsey pada tanggal 6 Jan 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

8/10 Bagus

Natalie

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Lyndsey pada tanggal 6 Jan 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

2/10 Sangat Buruk

Stephen

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Lyndsey pada tanggal 6 Jan 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

2/10 Sangat Buruk

Abdul

Tidak Disukai: Kebersihan, fasilitas
Tanggapan dari Lyndsey pada tanggal 11 Feb 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

8/10 Bagus

TIMOTHY

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice
Menginap 3 malam pada bulan November 2023
Tanggapan dari Lyndsey pada tanggal 4 Des 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

6/10 Cukup Baik

Emma

Disukai: Kebersihan
Reception staff a little cold and didn’t allow us to store bags prior to check in. Good location for shopping and transport, but as a result, inside the room we could hear quite a lot of noise from the street. Overall the stay was ok, but I wouldn’t hurry back.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Lyndsey pada tanggal 4 Des 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

8/10 Bagus

Kathryn

Traveler bisnis
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Great location Restaurant and reception staff excellent Great breakfast Large spacious rooms Only issue was tv signal gone on quite a few occasions and issue with internet- all reported - BUT no maintenance after hours!!!
Menginap 5 malam pada bulan November 2023
Tanggapan dari Lyndsey pada tanggal 4 Des 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

8/10 Bagus

Adrian

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Used this hotel previously as a place to stay while visiting the NEC for Motorcycle Live, close to the railway station. All staff friendly was a bit early for check-in but the hotel kept out bags so we didn't have to carry them around while we waited to check-in. Was remembered by the staff the second morning at breakfast - since our first stay they changed the hot breakfast to a self-serve rather than an order system which I felt was much better. Only minor criticism pillows weren't very thick after resting on them. But good room, comfy bed, and friendly. Will use again.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Lyndsey pada tanggal 4 Des 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

4/10 Buruk

Michelle

Menginap 3 malam pada bulan November 2023
Tanggapan dari Lyndsey pada tanggal 4 Des 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

6/10 Cukup Baik

ELIZABETH

Menginap 1 malam pada bulan November 2023
Tanggapan dari Lyndsey pada tanggal 6 Jan 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

6/10 Cukup Baik

g

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
ideal location and pleasant staff but not 4star
Menginap 2 malam pada bulan November 2023
Tanggapan dari Lyndsey pada tanggal 4 Des 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

8/10 Bagus

Aloma

Menginap 1 malam pada bulan November 2023
Tanggapan dari Lyndsey pada tanggal 4 Des 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

10/10 Sangat Bagus

Anthony J

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Whole weekend was faultless, staff an all service a pleasure!!
Menginap 1 malam pada bulan November 2023
Tanggapan dari Lyndsey pada tanggal 4 Des 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

10/10 Sangat Bagus

Louise

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely hotel, spacious room and great location. Only slight complaint would be no fridge in room for drinks to stay cold.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Lyndsey pada tanggal 4 Des 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

2/10 Sangat Buruk

Zawadi

Tidak Disukai: Kondisi & fasilitas properti
Property difficult to find and has no parking
Menginap 1 malam pada bulan November 2023
Tanggapan dari Lyndsey pada tanggal 4 Des 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The light switches are confusing. Not enough towels. Loud rooms.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Lyndsey pada tanggal 4 Des 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Lovely hotel small room
Lovely hotel with friendly staff only negative is we was offered upgrade for £15 but didn’t feel it was worth it. Room comfortable but small and not much natural light as high window faced another building. Bathroom ceiling paint was peeling.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Lyndsey pada tanggal 4 Des 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

10/10 Sangat Bagus

Julian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Old station hotel
This is the old station hotel opposite New Street station, so it's convenient for the train and the tram which is right outside. The downside is that it can be very noisy, so either ask for a room at the back of the hotel or wear ear plugs.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Lyndsey pada tanggal 30 Okt 2023
Thank you for taking the time to leave feedback on your stay. We do hope we will see you again in the Future. Kind regards Lyndsey

6/10 Cukup Baik

Gerard

Traveler bisnis
Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Not 4 Star
It was probably a nice hotel in its day. Public areas are fine and has a nice old world feel. Staff at reception were courteous and pleasant. The hotel is in a great location. My son and I had a twin room. Beds were comfortable but the overall appearance of the room was tired and in serious need of repainting and repair. skirting boards and doorframes not just repainted but replaced. En-suite tiles need re grouting as there were gaps all over the place. This is a 2 star hotel masquerading as a 4 star and living on past glories.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Lyndsey pada tanggal 30 Okt 2023
Thank you for taking the time to leave feedback on your stay. We do hope we will see you again in the Future. Kind regards Lyndsey

10/10 Sangat Bagus

Donna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Superb from check in to check out amazing staff highly recommended
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Lyndsey pada tanggal 30 Okt 2023
Thank you for taking the time to leave feedback on your stay. We do hope we will see you again in the Future. Kind regards Lyndsey

8/10 Bagus

Tony

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Lyndsey pada tanggal 30 Okt 2023
Thank you for taking the time to leave feedback on your stay. We do hope we will see you again in the Future. Kind regards Lyndsey

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Ok no frills
Ok stay, decent nights sleep, room comfortable. Negatives- rooms tired, cold and couldn’t turn up the heating. Check out receptionist wants to learn to smile. Bar shut early.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Lyndsey pada tanggal 30 Okt 2023
Thank you for taking the time to leave feedback on your stay. We do hope we will see you again in the Future. Kind regards Lyndsey

8/10 Bagus

Rachel

Menginap 1 malam pada bulan September 2023
Tanggapan dari Lyndsey pada tanggal 4 Okt 2023
Hi Rachel Thank you for taking the time to leave feedback on your stay. I'm glad to hear you have a great stay with us and hope we will see you again in the future. Kind regards Lyndsey

8/10 Bagus

Cameron

Menginap 1 malam pada bulan September 2023
Tanggapan dari Lyndsey pada tanggal 30 Sep 2023
Hi Cameron Thank you for the great review, I do hope we will see you again soon

6/10 Cukup Baik

ASIT

It was alright
Menginap 1 malam pada bulan September 2023
Tanggapan dari Lyndsey pada tanggal 30 Sep 2023
Hi Asit Thank you for taking the time to leave feedback on your stay. I do hope you will try us again in the future. Kind regards Lyndsey

6/10 Cukup Baik

Iain

Bepergian bersama teman
Tidak Disukai: Fasilitas
The property was bland and dull both in the public areas and the bedroom. The windows in the room did not shut properly meaning that there was a large amount of noise from outside. While the breakfast was supposed to be cooked to order, it was served to us but the food did not have any great taste and appeared to have been cooked and stored in the kitchen.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Lyndsey pada tanggal 30 Sep 2023
HI IainThank you for taking the time to leave feedback on your stay.My apologies that your stay was not as expected. I have passed on your feedback on to the relevant departments who will action where required. Kind regardsLyndsey