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"The only problem was the elevator it kept going out of service"

"The buffet staff were rude. 1 guy became combative with me because my daughter ordered the wrong drink when in reality she could not understand him due to the language barrier but she did not want to be rude so she accepted whatever he said he would bring her. One of the pool guys told me that “if you let the umbrella up and the wind blows it into someone then it’s on you and your responsibility” Hmmm the pool side umbrellas are meant to be used. But these are just 2 out of MANY examples of the poor customer service this staff displayed. The resort is well kept and clean. The service and attitudes of the staff was the worst experience I ever encountered in my many years of visiting Jamaica."

"The Jamaica Inn is a one of a kind property. They don't make them like this anymore! It is not a chain. It is not a plastic duplicate of way too many other resorts out there that are constantly in our faces. It is a magical place with beautiful, lush grounds, friendly, accommodating staff, and the charm of yesteryear. The lovely verandas, professional staff, and beautiful beach & grounds will definitely keep me coming back. The cocktail hour and buffet on the beach were truly memorable."

"Our room wasn’t ready when we arrive at 3pm and needed to wait 75 minutes with little explanation or apologies. Breakfast order was not put through and the meal took over an hour. "

"We had a fabulous 25th anniversary week at CSS. "

"Where the property is located, you don’t have to worry about food or things to do."

"Amazing property, the food was a highlight and the staff could not have been more accommodating and friendly!"

"Our experience here at Sandals Ochi was amazing!! We just came home April 30th 2026 and were there celebrating my husband and I's honeymoon, as well as my birthday and it was the best way to do it! The staff were all so friendly and attentive, if there was an accomi"