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Ulasan untuk New Westcliff Hotel

3 out of 5
New Westcliff Hotel
27-29 Chine Crescent, Bournemouth, England

Ulasan

6,8
Penilaian 10 - Sangat Bagus. 54 dari 414 ulasan" "
Penilaian 8 - Bagus. 162 dari 414 ulasan" "
Penilaian 6 - Cukup Baik. 118 dari 414 ulasan" "
Penilaian 4 - Buruk. 45 dari 414 ulasan" "
Penilaian 2 - Sangat Buruk. 35 dari 414 ulasan" "

7,2/10

Kebersihan

7,4/10

Staf & layanan

6,6/10

Fasilitas

6,4/10

Kondisi & fasilitas properti

6,8/10

Ramah lingkungan

Ulasan

8/10 Bagus

Christine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2021
Tanggapan dari New Westcliff Hotel pada tanggal 26 Okt 2021
Thank you for your feedback !

2/10 Sangat Buruk

Clive

Bepergian dalam rombongan
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
3 night stay
The reception was ok. Cleanliness ok Bed comfort Zero Bathroom Area Zero General atmosphere Zero. Only food available a Breakfast box by the door. Left after one night and had to pay to stay in another hotel Hotel near by provide good service and Evening meal plus cooked breakfast at just a small amount more than the Westcliffe. Cost me an additional £500. Covid Excuse does not apply as I have stayed in 4 hotels in Devon and Cornwall all providing good service and Food. Only worth £40 per night if you did not want to eat and sleep. Would not recommend it to Anyone
Menginap 3 malam pada bulan September 2021
Tanggapan dari New Westcliff Hotel pada tanggal 26 Okt 2021
Thank you for your feedback !

8/10 Bagus

Matthew

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice Hotel, good location
Outside appearance
Menginap 1 malam pada bulan September 2021
Tanggapan dari General Manager pada tanggal 21 Sep 2021
Thank you for your review

8/10 Bagus

Shahnam

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan September 2021
Tanggapan dari General Manager pada tanggal 21 Sep 2021
Thank you for your review

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good overall
Lovely stay but a few downsides. hot in the room and little air flow when windows were open. Bed was very comfy and it was very clean but water pressure in shower was not very strong. We ordered breakfast which was around £7 but it didn’t meet our expectations as most of it was packaged sugary food. The pool, sauna and jacuzzi was a real highlight, and booking a slot to ourselves was easy.
Menginap 1 malam pada bulan September 2021
Tanggapan dari General Manager pada tanggal 21 Sep 2021
Thank you for your review

10/10 Sangat Bagus

Madalin

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2021
Tanggapan dari General Manager pada tanggal 11 Sep 2021
Thanks for staying with us. We appreciate your feedback!

4/10 Buruk

Mohammad

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2021
Tanggapan dari General Manager pada tanggal 21 Sep 2021
Thank you for your review

10/10 Sangat Bagus

Jason

Menginap 1 malam pada bulan Agustus 2021
Tanggapan dari General Manager pada tanggal 21 Sep 2021
Thank you for your review

8/10 Bagus

Leigh

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
I think it should be cheaper as they don’t do anything for you no cleaning ect
Menginap 2 malam pada bulan September 2021
Tanggapan dari General Manager pada tanggal 11 Sep 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Bagus

Dahlia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Staff
At first we found all the extra rules quite frustrating (Only 1 hour in the pool at allocates time, no left luggage, no late check out etc) but I have to say the manager really made up for it and was so kind and accommodating and let my kids use the cinema even after we checked out. He made us feel very welcome and for this reason we were happy overall.
Menginap 1 malam pada bulan Agustus 2021
Tanggapan dari Duty Manager pada tanggal 3 Sep 2021
Thank you so much & pleased you enjoyed your stay with us, we appreciate your feedback.

8/10 Bagus

Mark

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
The man on front of house has fantastic customer service skills. Nothing was a problem to him and he was alway's willing to help.
Menginap 2 malam pada bulan Agustus 2021
Tanggapan dari New Westcliff Hotel pada tanggal 3 Sep 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Bagus

Lloyds

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2021
Tanggapan dari General Manager pada tanggal 21 Sep 2021
Thank you for your review

8/10 Bagus

Traveler terverifikasi

Disukai: Kondisi & fasilitas properti
Relaxing trip.
It was a very good relaxing trip. So close to the beach and facilities which were all within walking distance. The use of the pool, sauna and jacuzzi was an added plus and helped us to relax even more.
Menginap 1 malam pada bulan Agustus 2021
Tanggapan dari General Manager pada tanggal 31 Agu 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Sangat Buruk

Taner

Menginap 1 malam pada bulan Agustus 2021

8/10 Bagus

David

Disukai: Kondisi & fasilitas properti
Was fine for a 1 night. Short walk to the beech and town
Menginap 1 malam pada bulan Agustus 2021
Tanggapan dari General Manager pada tanggal 31 Agu 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Bagus

Anthony

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Quaint and clean, C19 changes worked well, reception desk very helpful, would be nice to have luggage storage as check out is early (the beach is near!!!)
Menginap 3 malam pada bulan Agustus 2021
Tanggapan dari General Manager pada tanggal 31 Agu 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Cukup Baik

June

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Agustus 2021
Tanggapan dari General Manager pada tanggal 21 Sep 2021
Thank you for your review

2/10 Sangat Buruk

David

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Avoid this hotel
Hotel very poor. Bedroom small and cramped, same with the bathroom. Hot water non existent at peak times in the morning and evening. Continental breakfast served in a box. Very basic and charged £8 but items in the box came with prices on and tbd cost was just over £3
Menginap 4 malam pada bulan Agustus 2021
Tanggapan dari General Manager pada tanggal 21 Sep 2021
Thank you for your review

2/10 Sangat Buruk

Alison

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Avoid!!
Avoid room 14!!! I am extremely disappointed having contacted the hotel on two separate occasions and have still not had a response! Rather than write a poor review, I thought I would speak to the lady on the desk to raise my concerns. This has been quite an unpleasant stay for a few reasons - The standard of cleaning in room was terrible even after I addressed this on arrival, the room got hoovered but it still needed cleaning especially around places that needed a pipe to clean the area! The bathroom shower tray was absolutely filthy! Additionally, we didn’t get much sleep at all, due to the bed being so uncomfortable; the springs stick out and so we had to sleep on top of the duvet but also the bed tilts when lying close to the left side by the window! The hair dryer has no safety guard on it and when I dried my hair, I got all my hair sucked into the back and had to cut it out!! I went to the reception desk to ask for a replacement so I could dry my hair after swimming and they said I had to wait for house keeping to arrive but we were checking out so I couldn’t dry it! Also the jacuzzi had scum all around it. When I raised these these concerns I was just told sorry! This wasn’t good enough; the manager wasn’t there to speak too! I would never return or recommend this hotel!
Menginap 1 malam pada bulan Agustus 2021
Tanggapan dari Duty Manager pada tanggal 20 Agu 2021
Thank you for your feedback! We will be addressing your concerns.

4/10 Buruk

Sabeya

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Non family friendly room more for travellers wanting to stay in shelter.
Menginap 1 malam pada bulan Agustus 2021
Tanggapan dari Duty Manager pada tanggal 20 Agu 2021
Thank you for your feedback!

8/10 Bagus

Andy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
July 2021
I enjoyed the facilities at the New Westcliff Hotel. It was great to have an hour use of the swimming pool all to myself. There is a jacuzzi and sauna though I did not have time to use either. The reception staff are amiable, and I spoke to Mark on several occasions. He was pleasant, easy to approach, and helpful. There was plenty to do in Bournemouth and I took advantage of the hotel's central location. I would happily stay again. However, a single room is quite tight and lacks space. Not very much that can be done about the single rooms I presume, but it is a comment I would make that other hotels tend to have more rooms around the area of the bed and space to walk around. Thank you for the overall positive experience.
Menginap 4 malam pada bulan Juli 2021
Tanggapan dari Duty Manager pada tanggal 8 Agu 2021
Thank you so much for your feedback. We are pleased you enjoyed your stay at the Hotel & look forward to welcoming you back anytime your in Bournemouth.

2/10 Sangat Buruk

Wayne

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Stay away.
Check in was the only neutral part of this experience. The room was a box, room 8. I could touch both walls with out stretching. the decor was old. This I can put up with. What I do object to is the state of the bed. This had a broken base, leaving a plank of wood across the bed as the only real support for the mattress.
Menginap 1 malam pada bulan Juli 2021
Tanggapan dari Duty Manager pada tanggal 20 Agu 2021
Thank you for your feedback! We will be addressing your concerns.

8/10 Bagus

Mohammed

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Family room at New Westcliff Hotel
It was a good stay with what to expect as Covid restriction still followed. Close to the beach and walking distance with breakfast pre packed.
Menginap 2 malam pada bulan Juli 2021
Tanggapan dari Mike pada tanggal 31 Jul 2021
Thank you for your feedback. Regards New Westcliff Hotel Team.

2/10 Sangat Buruk

Mayooran

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, kenyamanan kamar
Not again
Unfriendly staff… Not felt welcomed… Unpleasant room.. Not as big as stated.. Bad quality beds.. Tiny little shower… No air condition or fan Extremely poor quality box breakfast Not value for money at all.
Menginap 2 malam pada bulan Juli 2021
Tanggapan dari Duty Manager pada tanggal 31 Jul 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Sangat Buruk

Melika

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2021
Tanggapan dari Duty Manager pada tanggal 31 Jul 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Cukup Baik

elton

Tidak Disukai: Staf & layanan
There was no one at reception to welcome us on arrival one member of staff another guests to get there attention as he was working the bar the pillow was dirty had to change them myself i was also denied cutlery had to eat my Chinese with tee spoon overall was not impressed
Menginap 2 malam pada bulan Juli 2021
Tanggapan dari New Westcliff Hotel pada tanggal 20 Jul 2021
Thank you for your feedback !

8/10 Bagus

Nilesh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kenyamanan kamar
Family weekend
All the communal areas are very well updated. However, the rooms leave a lot to be desired, shower was too small and dated, didn’t work properly. A family room was so small the bathroom door hit the beds. You have to use your bath towels for the pool which is not what it should be like. Extra pool towels should be provided. No towel or clothes hooks around the pool, sauna or spa area, apart from in the changing rooms. Only one hand held shower by the spa, so overall not a great experience. Staff very friendly though.
Menginap 1 malam pada bulan Juli 2021
Tanggapan dari New Westcliff Hotel pada tanggal 5 Jul 2021
Thank you for your review !

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The hotel room was extremely dated, the toilet was situated inside the room (not in the entrance hall as you come in) so it was like going toilet in the wardrobe. The shower was almost unusable as it literally just trickled - almost no water came out. Would definitely not stay there again.
Menginap 1 malam pada bulan Juli 2021
Tanggapan dari New Westcliff Hotel pada tanggal 5 Jul 2021
Thank you for your feedback !

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kenyamanan kamar
Needs a little TLC
Hotel was fine but just a bit ‘tired’ - noisy/rattling extractor fan in bathroom; very hard bed and fairly flat pillows etc. If I was paying around £50 it’s be fine, but for over £160 I’d have expected a slightly better standard. Compared to Premier Inn or newer Travelodges it was much less comfortable. Staff were helpful; location was great - just the room itself that left a little to be desired.
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari New Westcliff Hotel pada tanggal 16 Jun 2021
Thank you for your feedback !

4/10 Buruk

Traveler terverifikasi

Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari . pada tanggal 24 Jun 2021
Thank you for your feedback !

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
The guy on the front desk was brilliant- very friendly and helpful but seemed to be running everything all by himself. The shared spaces in the hotel looked like they had been refurbished, except the bar which looked run down. Our room was horrendous, it smelled, the carpet was disgusting, there was rust and dirt all over the bathroom and hairs and skid marks in the toilet. Most of the spotlights didn’t work and the windows were filthy. Whilst putting clothes away we noticed old packets of milk and tea bags in one of the drawers. Truly the worst hotel experience ever- we packed our bags and didn’t stay.
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari New Westcliff Hotel pada tanggal 9 Jun 2021
Thank you for your feedback !

4/10 Buruk

Edna

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
West cliff hotel
It wasn’t nice at all. Staff were rude. No fridge on the bedroom. Stains everywhere. Very disappointed
Menginap 2 malam pada bulan Juni 2021
Tanggapan dari New Westcliff Hotel pada tanggal 9 Jun 2021
Thank you for your feedback !

2/10 Sangat Buruk

Jayne

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2020
Tanggapan dari Duty Manager pada tanggal 2 Okt 2020
Thank you for your feedback !

6/10 Cukup Baik

Daniel

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Needs a refurb however basic and OK for 1 night
We stayed here for the night, was very basic, a little run down but sufficed is to get our heads down for the night. The shower was pitiful and took 20 mins to use as the water flow was terrible, It had a pics of material with velcro on it as a blind to stick it to the window and the downstairs bar looked like that of a working mans club. For £74 it’s pretty much what we expected in Bournemouth. Good for a quick overnight stay but wouldn’t book it for any longer.
The tired bar downstairs
The Velcro blind found on the floor
Menginap 1 malam pada bulan September 2020
Tanggapan dari Duty Manager pada tanggal 2 Okt 2020
Thank you for your feedback !

4/10 Buruk

Traveler terverifikasi

Menginap 3 malam pada bulan September 2020
Tanggapan dari General Manager pada tanggal 10 Sep 2020
Thank you for your comments

6/10 Cukup Baik

Rosscap, Kent

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Dealing with COVID measures well. More variation with the breakfast boxes would have been nice
Menginap 7 malam pada bulan Agustus 2020
Tanggapan dari General Manager pada tanggal 10 Sep 2020
Thank you for your comments

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Very poor condition, toilet are not clean. No view close location.😡
Menginap 1 malam pada bulan Agustus 2020
Tanggapan dari General Manager pada tanggal 10 Sep 2020
Thank you for your comments

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comfort and quiet
Very quiet and comfortable stay
Menginap 1 malam pada bulan Agustus 2020
Tanggapan dari New Westcliff Hotel pada tanggal 27 Agu 2020
Thank you for your feedback !

8/10 Bagus

sonia, basingstoke

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love the place friendly staff and overall good wanted to stay longer but unfortunately no rooms sadly
Menginap 1 malam pada bulan Agustus 2020
Tanggapan dari General Manager pada tanggal 11 Agu 2020
Thank you for your comments.

2/10 Sangat Buruk

MRT, Leeds

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Small rooms, very noisy person next door who was living at the hotel long term and unsympathetic owners, Avoid
Menginap 2 malam pada bulan Agustus 2020
Tanggapan dari General Manager pada tanggal 10 Agu 2020
Thank you for your feedback

2/10 Sangat Buruk

Rabab

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2020
Tanggapan dari General Manager pada tanggal 10 Agu 2020
Thank you for your feedback

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2020
Tanggapan dari General Manager pada tanggal 17 Jul 2020
Thank you for your feedback

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2020
Tanggapan dari General Manager pada tanggal 14 Jul 2020
Thank you for your kind comments. Hope to see you in the future.

10/10 Sangat Bagus

Ernest

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay
Presentation of the room was lovely. Except there was no kettle and tea.
Menginap 1 malam pada bulan Juli 2020
Tanggapan dari General Manager pada tanggal 14 Jul 2020
Thank you for your review. Hope to see you in the future.

6/10 Cukup Baik

Terry

Traveler bisnis
Disukai: Staf & layanan
Menginap 2 malam pada bulan Maret 2020
Tanggapan dari Duty manager pada tanggal 20 Mei 2020
Thank you

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It has a swimming pool, and very close to main town, easy walk. Did not like the fact that you had to pay some parking company to park in the hotel car park, should be free, and we had a disabled person with us with a disabled badge, in the end we parked on the roadside to the back of the hotel.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Duty Manager pada tanggal 3 Mar 2020
Thank you for your feedback !

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Duty Manager pada tanggal 28 Feb 2020
Thak you for feedback.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Handy pool and jacuzzi which were nice and warm. No cooked this time.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Duty Manager pada tanggal 18 Feb 2020
Thank you for your feedback !

2/10 Sangat Buruk

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
I stayed in the block of rooms next to the reception area. The common areas have been refurbished but not the room I was in. The decoration was very shabby, poorly cleaned bathroom with beard shavings in the sink and around the bath which also had a number of chips in the enamel. In the morning I discovered a huge insect in the bath. Not the best of good morning welcomes.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Duty Manager pada tanggal 18 Feb 2020
Thank you for your feedback !

10/10 Sangat Bagus

Ernest

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Was in town for business, Westlciff came in handy with your affordable rates. Thank you
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari EM pada tanggal 22 Jan 2020
Thank you for your feedback.