Brentwood hotel guide. Best Western hotel in Brentwood, California

"My 4 year old loved her kids ‘den’ and the painted picture of the furry characters on the wall. As the place is clearly aimed at children a step stool for the sink and a flip down child sized toilet seat would have been good considerations. Water park floor and floors throughout the hotel were not clean but hardly surprising given the number of people there. It was so loud! We had to shout to hear each other most of the time. If you have sensory issues or want to eat reasonably healthily (not too much grease and sugar) plan accordingly! Plenty to do there and early check in was pleasantly easy and free!"

"It was a good stay. However, the bar didn’t open until 4 PM on Saturday and the service was a bit slow. We needed linens for the pull out bed and was delivered the wrong items. We had to call down to the front desk an embarrassing amount of times. We never want to be annoying but the items simply weren’t coming. We had to stay up for an hour and half awaiting sheets since the pull out mattress didn’t have linens. "

"I want to say that my 4-Star review is for Mariam who worked the night shift on our second night and the person who checked us in. She was very kind and helpful. I did have an encounter with one staff member that I was going to give a lower rating over. The property is older. I think things like the carpet needs to be changed to give the rooms a fresher feel. Overall, a decent stay. We stayed in a 2-bedroom and it was quite spacious. "

"Clean room"

"The property was beautiful and the rooms seem to have been upgraded. Pleasantly surprised that there was a microwave in addition to the minifridge. Ate at Pivot and the portions were large enough that we had leftovers for the next day. This is our new favorite property when we visit the Tri-Valley."

"Very strange check-in encounter. After confirming I booked/paid for a two bed room with a pool I was given the option to wait for my room or choose a room ready now but without the view. I told them I’d wait. An older Indian gentlemen’s came over and told me they don’t have anymore rooms with a pool view or rooms with 2 beds. Confused I told him I felt I should get what I paid for. Silence. The. He told me he had “upgraded” me. “For the kids though. If it was for you I would give you ZERO.” As he makes an O with his hand. I thanked him. Our room was not an upgrade and looked at a tree and the die of the building. My 9 yo made a comment that “that man was really mean. Why did he call you a loser?” Interrupte"

"Nice quick stay"

"Check in and check out super easy! Liked that I was able to do a check in online and able to add a late check out. Super convenient."

"What made the stay was the staff. So wonderful, from the front desk person to those working around the hotel. Good location. Clean property. Room was a little small but good for me, my daughter and her baby. Lots of stuff around. "