Search Hotels in Bressi Ranch, Carlsbad

"The staff was absolutely amazing and doing everything they could to make the stay great, but unfortunately, they seemed very understaffed from check-in to breakfast to the cleanliness of the rooms. The biggest opportunity was definitely in the cleanliness of the rooms. The sheets were not clean once we pulled back the sheets there was hair in there. The carpets need to be shampooed and the pillows had an odor again. I want to stress on the fact that I don’t believe it’s from lack of care from want from the staff I do believe it’s from lack of care to inability of them having time to take care of the rooms properly the area of opportunity that needs to be taken. The greatest improvement on is going to be staffing. "

"The room was not the one we saw online. The bathroom was old and the bed sheets were itchy. Only thing that was good was the balcony and view "

"Room was clean, golf cart shuttle was nice to take you around the different areas, arcade was fun, pool is fun but it didn’t seem very heated and felt pretty cold."

"Breakfast was way overpriced and the parking was terrible. I called for room service and they didn’t answer for almost an hour. For the area they were in I think the cost was too much. I would not recommend paying for parking because it was always a hit or miss. "

"Yes the ac and heat worked fine as well as the room and property "

"We had a really disappointing experience. The bed sheets were visibly dirty, and we didn’t feel comfortable staying at all. We ended up leaving, but the hotel still refused to issue a refund. Very poor customer service and lack of basic cleanliness...would not recommend."

"We stayed here as a family and chose Embassy Suites because we’ve generally had reliable experiences, especially with the included breakfast. The room itself was clean and had everything we needed, which we appreciated. However, this one was somewhat disappointing. The biggest concern was the breakfast on our first morning, I saw a roach in the muffins, which completely turned me off from eating there for the rest of our stay. There were also a few maintenance and upkeep issues. The washing machines on our floor were not working, and we had to go down multiple floors just to dry towels, which was inconvenient. Additionally, there was a small hole in the couch, and the patio furniture showed noticeable wear and tear and could use updating. Overall, while the stay was okay, these issues made it fall short of what we typically expect from Embassy Suites, especially for the price. "

"From the moment my family & I checked in, I had a great experience. I was greeted by Sergio he was very helpful & polite. The room was clean & bed was very comfy. The microwave & fridge came in handy. My grandkids had a blast in the pool & hot tub. The complimentary breakfast was so delicious, they served eggs, potatoes, sausage, waffles, cereal, fruit, yogurt. I can go on & on. Overall my stay was awesome. I will definitely be coming back the next time the family is in Carlsbad for legoland."

"Good overall"