Find hotels in Britelo from Rp1.053.979

"The room was spotless and the staff was lovely. Thanks "

"We chose the wine barrel room and it was a great experience "

"The directions were easy to follow so we found the hotel without a problem. The receptionist was delightful and helpful. The room was basic but comfortable and warm. The shower had great water pressure and there was a hairdryer. With free parking outside the front door and breakfast included there wasn't anything not to like. Great value for money ."

"The service at this hotel was unparallel. I needed a medication and they sent a driver to the pharmacy to pick it up and bring it back to the hotel. I also needed hiking boots and they went to a hiking shoe store bought me my size got them on sale and brought them to the hotel. I’ve never experienced such incredible service before at a hotel."

"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!). He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water. The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker. Having to deal with this after a full day tiring trip was not really what we expected. Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."

"This has got to be the most beautiful hotel we have yet to stay at. So clean and quiet with the most gorgeous views of the surrounding mountains. The restaurant serves healthy and top notch gourmet food. The breakfast is delicious with a wide assortment of things. We will be back to stay here the next time we visit Portugal! "