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Ulasan untuk Esperanza, Auberge Resorts Collection

5 out of 5
Esperanza, Auberge Resorts Collection
Carretera Transpeninsular Km 7, Cabo San Lucas, BCS

Ulasan

9,8

Sempurna

Penilaian 10 - Sangat Bagus. 357 dari 387 ulasan" "
Penilaian 8 - Bagus. 23 dari 387 ulasan" "
Penilaian 6 - Cukup Baik. 5 dari 387 ulasan" "
Penilaian 4 - Buruk. 1 dari 387 ulasan" "
Penilaian 2 - Sangat Buruk. 1 dari 387 ulasan" "

10/10

Kebersihan

10/10

Staf & layanan

9,8/10

Fasilitas

10/10

Kondisi & fasilitas properti

9,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Andrey

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything is amazing. We love this hotel. Definitely recommend it. Just be aware food is very overpriced here.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Marc R pada tanggal 25 Apr 2024
Hi Andrey,Thank you for your visit. We appreciate your feedback.

10/10 Sangat Bagus

Freddy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Mi única recomendación sería mejorar la presión del agua de las regaderas.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Marc R pada tanggal 28 Mar 2024
Estimado Freddy,Gracias por compartir su recomendación con nosotros. Este tema está siendo revisado por nuestro equipo pra que no vuelva a suceder.Agradecemos nuevamente su visita a Esperanza.

10/10 Sangat Bagus

Lela Ellen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Marc R pada tanggal 15 Jan 2024
Thank you for your visit!We hope to see you again at Esperanza soon.

10/10 Sangat Bagus

Tarek, Phoenix

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful resort with beautiful views. All staff members are top-notch. Perfect for a romantic getaway.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Marc pada tanggal 11 Des 2023
Thank you Tarek! We're delighted you had a fantastic romantic getaway.Warmest Regards,

10/10 Sangat Bagus

Luis

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
One of the most beautiful resorts I’ve ever been too
Tanggapan dari Marc pada tanggal 14 Mar 2024
Thank you!

10/10 Sangat Bagus

Mary, Raleigh

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was beautiful! The staff was awesome.
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Marc R pada tanggal 7 Agu 2023
Thank you Mary!

8/10 Bagus

Bahman

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I booked a gateway at Esperanza, Auberge Resort in Cabo in July. The property and the rooms are beautiful and most of the staff was super friendly and attentive to all our needs. There were a few issues that we experienced which are worth noting. - During our last night while having dinner I was stung by a wasp. Security came and was very professional and treated the bite. However, the restaurant staff did not seem at all concerned about this. The waiter's only comment while I was in pain from the bite was "at least now you know you are not allergic to wasps". After that the waiter and restaurant manager were nowhere to be found. They did not check on us once (after security came by) to see if everything was good or if we needed anything. In fact I had to get up from our table to find someone to sign for my check before we could leave to go back to our room. That was very disappointing. - While they offer free wi-fi, the connection is not secure at all. Furthermore, the connection was very unreliable and there was no signal in many parts of the hotel. - The TV did screen cast as it was supposed to do. It took a lot of trial and error to get it to work. - All the restaurants are outside. There was no inside place to sit and eat that had AC (except for your room). - There are 3-4 restaurants but the food choices were not that great in my opinion. I am not sure if I would go back to this resort again.
Tanggapan dari Marc R pada tanggal 3 Agu 2023
Dear Bahman,Thank you for taking the time to share your comments.I regret that we did not meet your expectations. Please rest assured that I have met with my team personally regarding your comments. This is not the typical service that we strive to provide. We would love to have the opportunity to see you again at Esperanza.Sincerely,Marc RodriguezGeneral Manager

10/10 Sangat Bagus

stephanie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Love this property
Menginap 3 malam pada bulan Juli 2023

10/10 Sangat Bagus

Eduardo

Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Marc R pada tanggal 7 Agu 2023
Thank you Eduardo!

8/10 Bagus

Melvyn, Pleasanton

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property sits on over 17 acres. Long walks to get to /from other rooms, restaurants. There are golf carts, but you have to wait (up to 20 minutes)
Menginap 4 malam pada bulan Februari 2023
Tanggapan dari Marc R pada tanggal 17 Mar 2023
Dear Melvyn,Thank you for your review. We regret that we did not meet your expectations on this occasion. We are following up with our team. Your feedback will only help us improve. We look forward to the opportunity to see you again on a future visit.

10/10 Sangat Bagus

Andries

Menginap 6 malam pada bulan Desember 2022
Tanggapan dari Marc R pada tanggal 14 Jan 2023
Thank you Andres!

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fabulous Time
Wonderful stay. Our host Sebastian was amazing helping us optimize our short trip. We are at all the restaurants and they were tasty. Beautiful scenery and great main adults only pool right on the shoreline.
Main pool, adults only
Feliz Navidad!
View from ocean view balcony
Tacos at the more casual restaurant
Menginap 3 malam pada bulan Desember 2022
Tanggapan dari Manuel pada tanggal 26 Des 2022
Dear guest,Thank you for your feedback and comments, we are delighted that you enjoyed your stay with us, and we hope to welcome you back this time for a longer stay.

10/10 Sangat Bagus

Prachi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everyone was so awesome especially Jennifer and Diana ! We had the best time
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari Manuel pada tanggal 12 Okt 2022
Dear Prachi,Thank you very much for your feedback, we are glad that enjoyed your stay with us and look forward to welcoming you back very soon.

10/10 Sangat Bagus

Christopher, charlotte

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This was an amazing resort.
Menginap 4 malam pada bulan Oktober 2022
Tanggapan dari Marc R pada tanggal 1 Nov 2022
Thank you Christopher! We're delighted that you had an amazing visit.

10/10 Sangat Bagus

Alicia, Santa Fe Springs

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This place is my sanctuary. It’s a slice of heaven on earth. Exceptional customer service!
Menginap 4 malam pada bulan September 2022
Tanggapan dari Marc R pada tanggal 3 Okt 2022
Thank you Alicia!

8/10 Bagus

John, Peoria

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good property to relax and unwind
Menginap 8 malam pada bulan September 2022
Tanggapan dari Marc R pada tanggal 1 Okt 2022
Thank you John!

10/10 Sangat Bagus

Currie

Menginap 5 malam pada bulan September 2022
Tanggapan dari Marc R pada tanggal 18 Apr 2023
Thank you Currie!

10/10 Sangat Bagus

Christopher

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stunning right across the board!!
Menginap 4 malam pada bulan Agustus 2022
Tanggapan dari Esperanza Team pada tanggal 20 Agu 2022
Dear Christopher,Thank you so much for your kind words, we will make sure to convey this to management as well as the rest of the team!We remain at your service!Kind regards,

10/10 Sangat Bagus

Gail

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Agustus 2022
Tanggapan dari Marc R pada tanggal 8 Agu 2022
Thank you Gail!

4/10 Buruk

Michael

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Beautiful location with an amazing view. The food was great, and the outside of the main restaurant staff was friendly. With that being said, it wasn't worth the cost. The rooms were not luxurious enough, and hot tub water from rooms above spill over onto your patios below. After the initial treating the wash their hands of you.
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Marc R pada tanggal 18 Apr 2023
Thank you!

10/10 Sangat Bagus

Rodney

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Best low key elegance in Cabo!
Menginap 4 malam pada bulan Juli 2022
Tanggapan dari Marc R pada tanggal 14 Jul 2022
Thank you, Rodney! We appreciate your feedback.

8/10 Bagus

Myra

Menginap 4 malam pada bulan Juni 2022

10/10 Sangat Bagus

Tori

Bepergian bersama teman, Bepergian bersama hewan peliharaan, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
One of the top properties in the world
Menginap 4 malam pada bulan Juni 2022
Tanggapan dari Marc R pada tanggal 11 Jun 2022
Thank you Tori

10/10 Sangat Bagus

cody

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan Mei 2022
Tanggapan dari Marc R pada tanggal 18 Apr 2023
Thank you!

10/10 Sangat Bagus

Stephen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan April 2022
Tanggapan dari Marc R pada tanggal 26 Apr 2022
Thank you Stephen!

10/10 Sangat Bagus

Tiffany

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful location, private and relaxing. Wonderful staff from start to finish and in every area. The spa had fantastic massages and the drivers everywhere we went were amazing. Einar at the pool went above and beyond for us, as well as Juan with our transportation needs! Karim the concierge checked on everyday and helped make our time at Esperanza unforgettable. Can’t wait to come back someday!
Menginap 5 malam pada bulan April 2022
Tanggapan dari Marc R pada tanggal 14 Apr 2022
Dear Tiffany, Thank you for sharing your wonderful comments. We're delighted that Karim, Einar, Juan, and our team took amazing care of you! We can't wait to see you back again sometime soon.

10/10 Sangat Bagus

Lisa And Tom

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Exceptional service. Room fabulous. Great views. Only negatives were wonky WiFi and three weekend nighttime weddings with loud music which meant hardb too use our porch casita spa those nights. Otherwise perfect.
Menginap 7 malam pada bulan Februari 2022
Tanggapan dari Marc R pada tanggal 22 Feb 2022
Dear Lisa and Tom, Thank you for sharing your wonderful feedback. We look forward to your next visit to Esperanza!

10/10 Sangat Bagus

David

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Heavenly - everything seemed perfect. Facilities, staff, food!
Menginap 3 malam pada bulan Desember 2021
Tanggapan dari Marc R pada tanggal 27 Des 2021
Thank you David!

10/10 Sangat Bagus

Chao

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property is beautifully designed and all staff are very friendly andhelpful. The only thing is that AC is very noisy.
Menginap 4 malam pada bulan November 2021
Tanggapan dari Marc R pada tanggal 3 Des 2021
Thank you, Chao. We appreciate your feedback and we're happy to hear that our team took excellent care of you throughout your visit. We will have our team review your comments. Thank you again and we look forward to your next visit.

10/10 Sangat Bagus

Melissa, Prospect

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Esperanza is an amazing resort. This was our second time there and we will continue to visit this property when in Cabo.
Menginap 4 malam pada bulan November 2021
Tanggapan dari Marc R pada tanggal 24 Nov 2021
Dear Melissa, Thank you for sharing your wonderful review. It was a pleasure having you at Esperanza! Warm Regards, Marc Rodriguez General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Oktober 2021
Tanggapan dari Marc R pada tanggal 27 Okt 2021
Thank you for your excellent rating. We hope to see you back again soon.

10/10 Sangat Bagus

Yesmin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excelente!
Menginap 4 malam pada bulan September 2021
Tanggapan dari Marc R pada tanggal 8 Sep 2021
Thank you, Yesmin!

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan Agustus 2021
Tanggapan dari Marc R pada tanggal 23 Agu 2021
Thank you for your rating! We're delighted that you had such a fantastic stsy at Esperanza.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Awesome Resort
Menginap 4 malam pada bulan Agustus 2021
Tanggapan dari Marc R pada tanggal 12 Agu 2021
Thank you for your 5-star review.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property was well maintained and the staff was very very attentive and helpful. Atmosphere was great and I don't have any complaints whatsover.
Menginap 5 malam pada bulan Juli 2021
Tanggapan dari Marc R pada tanggal 12 Agu 2021
Thank you for sharing your 5-star comments. We are delighted you loved our team's heartfelt service and that you had a seamless stay.

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful location with wonderful views. No handicap accessible at all. Staff was very good. A few problems with room servicing. Tended to be late afternoon just as we were coming in from the pool.
Menginap 6 malam pada bulan Juli 2021
Tanggapan dari Marc R pada tanggal 9 Agu 2021
Thank you for sharing your candid feedback. We appreciate your feedback which will only help us improve our service. We look forward to your next visit.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This resort is beyond amazing. The view in our casita was absolutely outstanding. Alicia was so accommodating with our every need. Pool and spa are gorgeous. The entire property is so clean and landscape is beautiful. We had such a wonderful and relaxing time. The only issue we had was at the pool we were constantly trying to get someone to take our order for drinks and food - even just getting a towel we had to ask a few times.
Menginap 3 malam pada bulan Juli 2021
Tanggapan dari Marc R pada tanggal 27 Jul 2021
Thank you for sharing your review. We're delighted that you had such a great visit and that Alicia went above and beyond to take care of your every need. I regret that we did not provide stellar service at the pool and hope to have the opportunity to see you back in order to provide the perfect experience that you deserve. Thanks again for sharing!

10/10 Sangat Bagus

Curtis

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Loved it
The whole experience was awesome. The resort is beyond beautiful. The staff were friendly and accommodating. The food at all the restaurants was great.
Menginap 3 malam pada bulan Juli 2021
Tanggapan dari Marc R pada tanggal 13 Jul 2021
Thank you, Curtis. We are delighted that you had such a fantastic experience and that our team went above and beyond to ensure you felt right at home.

10/10 Sangat Bagus

Cheryl

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Juli 2021
Tanggapan dari Marc R pada tanggal 13 Jul 2021
Thank you, Cheryl!

10/10 Sangat Bagus

Stephen

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Service was great! Alicia made everything happen for us! She is wonderful..Alberto, Jorge and all the crew at the pool were spot on. They were very attentive to all our needs and made the day time very easy and relaxing! Top to bottom the staff is great . See you again soon!
Menginap 4 malam pada bulan Juni 2021
Tanggapan dari Marc R pada tanggal 7 Jul 2021
Thank you, Stephen! We appreciate your feedback.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A truly picturesque resort with no detail left unnoticed. The friendly staff makes you feel so welcome and at home. With remarkable rooms, pools and restaurants, there’s no other place I would stay in Cabo.
Menginap 3 malam pada bulan Juni 2021
Tanggapan dari Marc R pada tanggal 2 Jul 2021
Thank you for sharing your wonderful review! We're delighted that you had such a fantastic stay.

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 6 malam pada bulan Juni 2021
Tanggapan dari Marc R pada tanggal 2 Jul 2021
Thank you!

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent location with beautiful view of ocean beating against the rocks. Great service by all members of staff.
Menginap 4 malam pada bulan Mei 2021
Tanggapan dari Marc R pada tanggal 25 Mei 2021
Thank you for your review. We are delighted that you had such a fantastic stay.

10/10 Sangat Bagus

Sashank

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Mei 2021
Tanggapan dari Marc R pada tanggal 18 Mei 2021
Thank you, Sashank! We appreciate your feedback.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Mei 2021
Tanggapan dari Marc R pada tanggal 28 Mei 2021
Thank you!

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2021
Tanggapan dari Marc R pada tanggal 11 Mei 2021
Thank you!

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Februari 2021
Tanggapan dari Marc R pada tanggal 1 Mar 2021
Thank you for sharing your wonderful score. We loved having you at Esperanza and hope to see you back again soon. Warm Regards, Marc Rodriguez General Manager

10/10 Sangat Bagus

matthew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great property/Great people
One of the best hotels we've ever stayed at. Service was amazing.
Menginap 1 malam pada bulan November 2020
Tanggapan dari Marc R pada tanggal 11 Nov 2020
Thank you, Matthew! We appreciate your kind comments and hope you will return to Esperanza again soon.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Esperanza is our favorite resort to go to! It’s service is truly impeccable and we look forward to every single stay.
Menginap 6 malam pada bulan Oktober 2020
Tanggapan dari Marc R pada tanggal 2 Nov 2020
Thank you for sharing your 5-star review. We are glad that you had such a special visit to Esperanza.

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fantastic service
Menginap 6 malam pada bulan Oktober 2020
Tanggapan dari Marc R pada tanggal 28 Okt 2020
Thank you, Michael!