Verified
8/10 Good
ARBELIO
6 Apr 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Cacique Matanzu
3.5 star property
Rejuvenate with spa treatments, lounge by two pools, savor delicious on-site meals, and dance the night away at the nightclub.
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Photo gallery for Hotel Cacique Matanzu
Hotel Cacique Matanzu offers a perfect mountain retreat with relaxation and excitement. Enjoy a full breakfast, a massage at MASAJE RELAJANTE spa, or the poolside bar and garden. Features include indoor/outdoor pools, free WiFi, and 24-hour front desk staff.
Reviews
7.67.6 out of 10
Good
Popular amenities
- Pool
- Hot tub
- Breakfast included
- Spa
- Parking included
- Free Wi-Fi
Room options
Check availability for these dates
Available filters for rooms
Showing 7 of 7 rooms
Superior Double Room
- 9 sq m
- Sleeps 2
- 1 Double Bed
- Free Wi-Fi
View all photos for Superior Quadruple Room
Superior Quadruple Room
- 25 sq m
- Sleeps 4
- 1 Double Bed and 1 Single Bunk Bed
- Free Wi-Fi
View all photos for Presidential Suite
Presidential Suite
- 25 sq m
- Sleeps 2
- 1 King Bed
- Free Wi-Fi
View all photos for Junior Suite
Junior Suite
- 36 sq m
- Sleeps 5
- 1 Double Bed, 1 Single Bed and 1 Single Bunk Bed
- Free Wi-Fi
View all photos for Premium Room
Premium Room
- 16 sq m
- Sleeps 2
- 1 Queen Bed
- Free Wi-Fi
View all photos for Luxury Suite, 1 King Bed, Mountain View
Luxury Suite, 1 King Bed, Mountain View
- Mountain view
- Sleeps 1
- 1 King Bed
- Free Wi-Fi
View all photos for Executive Studio Suite, 1 Queen Bed
Executive Studio Suite, 1 Queen Bed
- Sleeps 2
- 1 Queen Bed
- Free Wi-Fi
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About the area
Calle 4 N°5 - 44, Matanza, Santander, 680561
Getting around
- Bucaramanga (BGA-Palonegro Intl.)132 min drive
About this property
Hotel Cacique Matanzu
- Family-friendly inn in the mountains
- At Hotel Cacique Matanzu, you can look forward to free full breakfast, a nightclub and a poolside bar. Treat yourself to some rest and relaxation at MASAJE RELAJANTE, the on-site spa. The on-site restaurant offers breakfast, lunch and dinner. In addition to a terrace and a garden, guests can connect to free in-room WiFi.
- Other perks include:
- An indoor pool and an outdoor pool, with sunloungers and pool umbrellas
- Free self-parking
- Bike hire, a local area shuttle and babysitting (surcharge)
- A 24-hour front desk, a billiards/pool table and free newspapers
- Room features
- All guest rooms at Hotel Cacique Matanzu boast thoughtful touches, such as 24-hour room service, as well as amenities, such as free WiFi and free newspapers.
- Extra amenities include:
- LCD TVs with cable channels
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transport
- Area shuttle (surcharge)
- Free self parking on site
- Limited on-site self parking
- Wheelchair-accessible parking available
Food and drink
- Free full breakfast available daily 7 AM to 9 AM
- A bar/lounge
- A poolside bar
- A restaurant
Things to do
- Bicycle rentals
- Billiards/pool table
- Children's pool
- Full-service spa
- Hot tub
- Indoor pool
- Nightclub
- Outdoor pool
- Playground
- Sauna
Family friendly
- Babysitting (surcharge)
- Children's pool
- Indoor pool
- Laundry facilities
- Outdoor pool
- Playground
- Rollaway/extra bed (surcharge)
Conveniences
- 24-hour front desk
- Free newspapers in lobby
- Laundry facilities
- Safe at front desk
Guest services
- Housekeeping (daily)
- Tour and ticket assistance
Business services
- Business centre
- Conference space
- Meeting room
Outdoors
- Barbecue grill
- Garden
- In the mountains
- Pool loungers
- Pool umbrellas
- Terrace
Full-service spa
- Hot tub
- Sauna
- Steam room
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible parking
More
- Ballroom
Room amenities
Bedroom
- Blackout drapes
- Rollaway/extra bed (surcharge)
Bathroom
- Free toiletries
- Towels provided
Entertainment
- LCD TV with cable channels
Food and drink
- 24-hour room service
More
- Free daily newspapers
Policies
Check-in
Check-in start time: 3 PM; check-in end time: 4 PM
Minimum check-in age - 18
Check-out
Check-out before 1 PM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for COP 48000 per stay.
Cots (infant beds) are not available
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
We have included all charges provided to us by the property.
Optional extras
- Airport shuttle fee: COP 60000 per person
- Rollaway bed fee: COP 48000 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
We should mention
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
No pets and no service animals are allowed at this property
Guests under 7 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
Frequently asked questions
Does Hotel Cacique Matanzu have a pool?
Yes, this property has an indoor pool, an outdoor pool and a children's pool.
Is Hotel Cacique Matanzu pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Cacique Matanzu?
Self-parking is free at this property.
What time is check-in at Hotel Cacique Matanzu?
Check-in start time: 3 PM; check-in end time: 4 PM.
What time is check-out at Hotel Cacique Matanzu?
Checkout is at 1 PM.
Where is Hotel Cacique Matanzu located?
Located in the mountains, this family-friendly inn is within 25 mi (40 km) of Paramo de Santurban, Panachi and Plaza de Mercado San Francisco. Megamall Shopping Center and Canaveral Mall are also within 25 miles (40 km).
Can I cancel my reservation for free at Hotel Cacique Matanzu and receive a full refund?
Yes, Hotel Cacique Matanzu offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Cacique Matanzu cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Hotel Cacique Matanzu Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0
Cleanliness
7.0
Location
7.6
Staff & service
8.6
Property conditions & facilities
Rating 10 - Excellent. 1 out of 4 reviews
10 - Excellent
1
Rating 8 - Good. 2 out of 4 reviews
8 - Good
2
Rating 6 - Okay. 0 out of 4 reviews
6 - Okay
0
Rating 4 - Poor. 1 out of 4 reviews
4 - Poor
1
Rating 2 - Terrible. 0 out of 4 reviews
2 - Terrible
0
Reviews
Verified
8/10 Good
Verified traveller
9 Jul 2016
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Muy buen hotel, cuenta con los servicios básico para una placentera estadía.
Verified traveller
Verified
4/10 Poor
Verified traveller
14 Jan 2016
Liked: Cleanliness, room comfort
Disliked: Staff & service
El hotel es apto para descanso, la piscina no cuenta con un sistema apto para tratamiento del agua, la comida no es buena
Verified traveller
Verified
10/10 Excellent
JENNIFFER PAOLA
2 Jan 2017
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort