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Ulasan untuk Best Western Cambridge

3 out of 5
Best Western Cambridge
2307 Southgate Parkway, Cambridge, OH

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 242 dari 423 ulasan" "
Penilaian 8 - Bagus. 127 dari 423 ulasan" "
Penilaian 6 - Cukup Baik. 31 dari 423 ulasan" "
Penilaian 4 - Buruk. 15 dari 423 ulasan" "
Penilaian 2 - Sangat Buruk. 8 dari 423 ulasan" "

9,0/10

Kebersihan

9,2/10

Staf & layanan

8,2/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Linda

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
was disappointed that the "free" breakfast was not stocked -- out of milk, juice machine did not work, no alternative beverages. Staff -- VERY friendly and helpful. Rooms - adequate for the stay.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

John

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The motel was almost full but my room was quiet and comfy.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Linda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy to access from the interstate.
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Brenda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff were wonderful. The small convenience store in the lobby was empty. It meds to be restocked.
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Karen, Langhorne

Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

John

Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Rashmi, Greenville

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very friendly staff, rooms are nice. Only issue was the tub barely drained and the breakfast area wasn’t well stocked. Food was good, but no OJ in the machine.
Menginap 3 malam pada bulan Mei 2024

4/10 Buruk

Rose

Property is fine. Going downstairs two extra times because the key did not work in the door was ridiculous. No ice machine and no bottled water to purchase. Definitely disappointing.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Ryan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Yes
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 3 Mei 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 Sangat Bagus

Daniel

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great value.
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 15 Apr 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 Sangat Bagus

Whitney

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice staff and quiet
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 15 Apr 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 Sangat Bagus

Mary

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 3 Apr 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

8/10 Bagus

Richard

Disukai: Staf & layanan, fasilitas
New bed was great! The room was poorly stocked and in need of fine cleaning in the shower and bathroom ran out of Kleenex, only 4 in the box and no refill. There was some hair in the shower.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 29 Mar 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We really appreciate you bringing these items to our attention and will work with the staff to ensure this doesn't happen again! We hope you come back and stay with us again soon! Best Regards, Bobbi

8/10 Bagus

Kim

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 29 Mar 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 Sangat Bagus

Sara

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
good
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 21 Mar 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 Sangat Bagus

Steve

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel was great ! The service from, you stinks , third party, would not let me use my discounts! Actually cost me more to use you !
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 11 Mar 2024
Greetings Steve, Thank you for choosing to stay with us. Thank you also for taking the time to complete a survey. We appreciate your feedback! It helps us to improve! Thanks, and have a great day! Best Regards, Bobbi

10/10 Sangat Bagus

Tiffany

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 12 Feb 2024
Dear Tiffany, Thank you for choosing to stay with us. Thank you also for taking the time to complete a survey. We appreciate your feedback! It helps us to improve! Thanks, and have a great day! Best Regards, Bobbi

6/10 Cukup Baik

Jarrod

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Hotel was great, breakfast was not!!!! I stay in many hotels and probably the worst breakfast I’ve had. Nothing was stocked at all!! Just go to dennys or McDonald’s down the road.
Tanggapan dari GM pada tanggal 12 Feb 2024
Dear Jarrod, We apologize that we failed you in regards to our breakfast selection. We thank you for your feedback and will use it to improve! We hope you come back and give us another chance to impress you! Best Regards, Bobbi

6/10 Cukup Baik

Don

Bepergian bersama keluarga
Basic but fine
Friendly staff. Breakfast was limited. No coffee at first, but arrived half hour late. Kind of older, but clean enough...functional. cracker barrel is a plus
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 17 Jan 2024
Greetings Don, Thank you for choosing to stay with us. Thank you also for taking the time to complete a survey. We appreciate your feedback! It helps us to improve! Thanks, and have a great day! Best Regards, Bobbi

10/10 Sangat Bagus

Ruthann

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Alina

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was a quiet and clean property.
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Debra

Menginap 1 malam pada bulan November 2023

8/10 Bagus

Dale

Bepergian bersama hewan peliharaan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas
Very friendly staff clean rooms pet friendly
Menginap 3 malam pada bulan November 2023

4/10 Buruk

Jay, Chillicothe

Traveler bisnis
Tidak Disukai: Kebersihan
The first room I was given was dirty. The second room which the checkin person went to look at, keys would not work everytime I tried to enter room. The toilet was already full and backed up which the checkin person plunged. It was not cleaned and I had to look at the brown ring my entire stay. The tub backed up to my knees my first shower. The second shower also backup and brown crap started coming out of the drain. I got out as fast as I could and stepped on the towel which showed I had crap all over my feet. I had to use towels outside of the tub to wash my legs and feet clean. I could hear everything in the neighboring rooms and hallway. Was told they would refund my stay and only refunded one night. Won’t ever stay at Best Western again.
Menginap 2 malam pada bulan November 2023

6/10 Cukup Baik

Bryan

Menginap 1 malam pada bulan November 2023

4/10 Buruk

Laura

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
We were unable to use our toilet. A note was left my housekeeping that said "If water continues to run, you can shut it off" The water was already shut off and we were unable to use it.
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Dale

Menginap 4 malam pada bulan November 2023

10/10 Sangat Bagus

Christi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very updated and clean. Friendly check in.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Eric

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very clean and staff was nice.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Katie

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was very helpful and nice
Menginap 2 malam pada bulan Oktober 2023

8/10 Bagus

Jolene

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Comfortable and convenient. A lot of food options in close vicinity.
Menginap 1 malam pada bulan Oktober 2023

4/10 Buruk

Daniel

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Dirty room & breakfast was really bad!
We got two rooms one was great the other the tv didnt work the room was dirty and had candy papers around the room. The bathroom was dirty also. The breakfast was a big disappointment two pieces of sausage and two biscuits, the juice machine didnt work and other people didnt get any sausage or biscuits because nobody refilled it. I try to always stay at best western because i love the breakfast and it has always been clean. This place wasnt customer focused that is for sure, i will never stay at this place again that is for sure.
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Sandra, New Bedford

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Comfortable and clean room perfect after a long day of traveling. Convenient restaurant nearby. Only issue is its mot easy to get to from the side of the highway heading east.
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Shellie

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice rooms
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Stevi Scarbro pada tanggal 11 Okt 2023
Shellie— Thank you for being our guest and for the excellent review. Enjoy your upcoming Holidays and we hope to see you again.

2/10 Sangat Buruk

John

Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Joshua

Traveler bisnis
Disukai: Staf & layanan, fasilitas
There was no WiFi during my stay which normally is not a problem, but I had things needing done that required it. The first room I went to wasn’t cleaned from the previous stay. The room wasn’t visited or checked on during my stay. I’m thankful the desk clerk was able to get me into a different room though
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Stevi Scarbro pada tanggal 8 Okt 2023
Joshua— Thank you for being our guest. My apology for any problems you had while a guest of our hotel. Enjoy the rest of your summer and please stay safe.

2/10 Sangat Buruk

Amanda

Tidak Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Unbelievably bad way of doing business
I booked my room ahead of time several day, I then called day of check in to see if I needed to go to the hotel to check in before my meeting. Was told no Ellis you have reservations. Then went to my meeting, showed up at the hotel and the couple in front of me at the desk were being told them at their room was no longer available. She booked weeks in advance, had two small children and all of her luggage, she was told to find a different hotel even though she had made reservations two weeks in advance, I was told the same thing. The other couple and us all took our luggage and hungry, tired crabby children back out to the car at 10 ocklock at night to find another hotel. To our surprise there were several other families in the parking lot frantically searching for a new place for their family to stay at 10pm. Needless to say none of of will be using best western or and of you affiliated hotels in the future. We all had reservations, plans for our vacations I couldn’t ever imagine customer service this terrible. And I don’t understand because all of us had given our credit card information, the only thing I can imagine is they were sold for more money then they quoted us for. So not only did the mess everyone’s vacations up they did it for a few bucks a room. Terrible
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Stevi Scarbro pada tanggal 8 Okt 2023
My apology for your inconvenience.

4/10 Buruk

Chad

Traveler bisnis, Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Bed was not made from previous people tables hadn’t been wiped down bath towels had black stuff on them pool maintenance door left open to chemical room breakfast area was very unsatisfactory
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Stevi Scarbro pada tanggal 8 Okt 2023
My apology for any inconvenience you had while a guest of our hotel.

8/10 Bagus

John

Bepergian bersama teman
Good beds! Clean! Quiet! Pleasant room. The attendants were pleasant. However: We were first sent to a room that was occupied! It took a while to get that straightened out. The Wi-Fi was out in the morning. “They are working in it.” The breakfast was inedible. Better not to offer breakfast, Coffee was ok, not great.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Stevi Scarbro pada tanggal 7 Okt 2023
John — Thank you for being our guest .

6/10 Cukup Baik

Sue

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Tv didn't work. Staff could not fix. Breakfast offerings were slim: no yogurt, had to wait for scrambeled eggs, had to wait for regular coffee, no decaf available. Ice machine on first floor did not work.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Stevi Scarbro pada tanggal 6 Okt 2023
Thank you for being our guest. Sometimes it is hard getting food supplies. School is in session and increases demand. My apology you had to wait for our breakfast attendant to replenish food. We hope you will give us an opportunity to better service you in future Enjoy the rest of your summer and stay safe.

6/10 Cukup Baik

Jacqueline

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Stevi Scarbro pada tanggal 7 Okt 2023
Jacqueline— Thank you for being a guest of our hotel. We look forward to having you stay with us again.

4/10 Buruk

Jamie

Tidak Disukai: Kebersihan, staf & layanan, fasilitas
Room had not been cleaned. Breakfast selection was poor and food seemed old.
Tanggapan dari Stevi Scarbro pada tanggal 7 Okt 2023
Jamie— Thank you for being our guest. My apology for any problems you had with our hotel. But I do promise the food does last long enough to go stale..Please come stay with us again. Enjoy your summer and stay safe.

6/10 Cukup Baik

Jamie

Bepergian bersama keluarga
Disukai: Staf & layanan
Meh…
First off, the staff was very friendly. When we got to our room it was nice but upon further entry you could tell some spots were missed while vacuuming. I found a couple of wrappers and a string of dental floss on the floor and my daughter found crumbs in her bed. The swimming pool area was kind of gross. The trash was smelly(mind you we went in the morning), the tables hadn’t been wiped and the windows and door had rust all around them. The night we arrived the toilet was hard to flush. No biggie but by the last day it had broken and I had to take the back off to flush it. I most likely would not stay here again.
Menginap 3 malam pada bulan September 2023
Tanggapan dari Stevi Scarbro pada tanggal 30 Sep 2023
Thank you for being our guest. We appreciate your feedback. Unfortunately after Covid-19 staffing has become very difficult. Please accept my apology. I hope you will come again and give us the opportunity to better you.

8/10 Bagus

Andrew

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Stevi Scarbro pada tanggal 28 Sep 2023
Andrew— Thank you for being our guest. We look forward to having you as our guest again. Enjoy the rest of your summer and stay safe.

2/10 Sangat Buruk

Kenneth

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Stay elsewhere. The place is a wreck.
We were put in a “pet” room. I asked if anything else was available and was assured the room was rarely used for guests with pets. As soon as we walked in we found dog hair all over the beds which clearly hadn’t been changed. The shower was filthy, the closet had pet hair in it and in the door. No toilet paper in the room, light switch in the entry of the room was shorted out and crackling, and the TV didn’t work. I went to the front desk and the clerk gave me some sheets to apparently change the beds myself. We were out all day Saturday and asked to have the room THOROUGHLY cleaned. After 14 hours we returned to find NOTHING was cleaned, and instead our sheets had been tossed around and our belongings had been rifled through. I went to the front desk again and was snapped at by the clerk that she was “the only person working there.” She proceeded to tell me that she’s only one person and suggested I clean the room myself. The owner of this establishment is a piece of work as well and never replied to customers. Best Western has been notified and I’ll be pushing for them to lose their franchising. BW gives a money back guarantee and I’ll be seeking a full refund.
Toilet paper is a rare commodity
Linens slammed down at our door after we asked for a cleaning to be done.
Hair in and on closet.
Filthy tub/shower
Menginap 2 malam pada bulan September 2023
Tanggapan dari Stevi Scarbro pada tanggal 28 Sep 2023
Kenneth— My apologies for any inconvenience you had while a guest of our hotel. Please forgive our being short staffed. We hope you will give us another opportunity to better serve you.

10/10 Sangat Bagus

Rachelle

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent!!
Menginap 1 malam pada bulan September 2023
Tanggapan dari Stevi Scarbro pada tanggal 28 Sep 2023
Rachelle— I am so happy to hear you enjoyed your stay with us. We hope to see you again soon. Enjoy the rest of your summer and please stay safe.

2/10 Sangat Buruk

Azzeddine

Menginap 2 malam pada bulan September 2023
Tanggapan dari Stevi Scarbro pada tanggal 8 Okt 2023
Thank you for being our guest. Stay safe and we hope to see you again.

10/10 Sangat Bagus

LARS

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Stevi Scarbro pada tanggal 28 Sep 2023
Lars— Thank you for being our guest. WOW! You scored us all tens! I will be certain to share this with our staff. Enjoy the rest of your summer and stay safe.

10/10 Sangat Bagus

Rachelle

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perfect!
Menginap 1 malam pada bulan September 2023
Tanggapan dari Stevi Scarbro pada tanggal 28 Sep 2023
Rachelle—- Thank you for being our guest and for the excellent review. We appreciate you and hope to see you again soon. Enjoy the rest of your summer and stay safe.

8/10 Bagus

Dr. Rita

Disukai: Kebersihan, staf & layanan
There was an aweful smell in the hall, however the room was nice, clean, comfortable.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Stevi Scarbro pada tanggal 7 Okt 2023
Dr. Rita — Thank you for being a guest of our hotel. I am personally staying at the hotel and did not notice an odor. My apology to you. Please come stay with us again. Enjoy the rest of your summer and stay safe.