Dear Anthony,Thank you for sharing your feedback. We're sorry to hear about the issues you experienced during your stay. We apologize for the broken and torn curtains, the air conditioning not working, and the dirty towel left in the bathroom. Your comments are important to us, and we will address these issues to ensure a better experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.Best regards,George Wenur

Dear David,Thank you for taking the time to provide detailed feedback about your recent stay with us. We appreciate your loyalty as a frequent guest and regret that your recent experience did not meet your expectations.We apologize for the inconvenience caused by the size and layout of the room. Your comments regarding the limited space, the challenge of accommodating three people, and the issues with the bathroom door and power points are duly noted. We will review these aspects to enhance the overall comfort and convenience for our guests.Regarding the fridge, we apologize for any confusion. We will inspect and address the cooling issues to ensure that our appliances meet the standard expectations of our guests.Your observation about the lack of feedback during check-out is concerning, and we will reinforce our commitment to seeking guest feedback to continually improve our services.We value your insights and would like to express our gratitude for bringing these matters to our attention. If you have further details or if there's anything specific you'd like us to address, please feel free to contact our customer service team.We hope to have the opportunity to welcome you back in the future and provide an improved experience.Best regards,George Wenur

Dear Mellissa,Thank you for taking the time to share your positive feedback with us on Wotif! We are delighted to hear that you had an excellent experience during your stay.Our team strives to provide exceptional service, and it's rewarding to know that we were able to meet your expectations. If there are specific aspects or team members you would like to recognize, please feel free to share more details.Your satisfaction is our priority, and we appreciate your choice to stay with us. We look forward to the opportunity to welcome you back for another excellent experience in the future.Thank you again for your kind words!Best regards,George Wenur

Dear Rubie-Han,Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we're sorry to hear about your dissatisfaction with the staff during your 3-night stay.Providing excellent service and a welcoming atmosphere is a top priority for us, and we regret any interactions that fell short of this standard. Your comments are taken seriously, and we will address the matter with our staff to ensure a more positive and friendly experience for all our guests.If there are specific incidents or details you would like us to investigate further, please reach out to me directly at 0487 456 601 with additional information so that we can better understand and address your concerns.We appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back and provide a much-improved experience in the future.Best regards,George Wenur

Dear Jessica,Thank you for taking the time to share your feedback on Expedia. We appreciate your detailed review and are pleased to learn about your overall positive experience during your stay with us in Canberra.We're glad to hear that you found our hotel to be nice and located in a quiet part of Canberra. We understand that neighbourhood noise can sometimes be a factor in residential areas, and we appreciate your understanding that this is beyond the hotel's control.We apologize for any inconvenience caused by the noise from e-scooters. Your comfort is important to us, and we will continue to explore ways to mitigate potential disturbances.It's great to know that you found the room clean, and our housekeeping services satisfactory. We also appreciate your positive comments about the comfort of the bed and pillows.We take note of your suggestions regarding the room amenities. Your feedback is important, and we will consider it in our ongoing efforts to enhance the guest experience.If there's anything specific you enjoyed during your stay or any additional comments you'd like to share, please feel free to reach out. We value your input and hope to have the opportunity to welcome you back for another positive experience.Thank you for choosing to stay with us.Warm regards,George Wenur

Dear Gregory, Thank you for taking the time to share your feedback on Wotif. We are delighted to hear that you found our location beautiful and our staff helpful. Your positive comments are greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay. If you have any further suggestions or if there's anything specific you'd like to highlight, feel free to reach out. We value your patronage and look forward to hosting you again in the future.Best Regards,George Wenur

Dear Bipin,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George Wenur

Dear Hans-Gerhard,Thank you for taking the time to share your thoughts on your recent stay with us. We're delighted to hear that you found our hotel to be a nice and quiet place, offering good value for money. It's great that you also appreciated the convenience of having shops and public transport within walkable distance.Guest feedback is important to us, and we're pleased to know that you had a positive experience during your visit. If you have any additional comments or suggestions, please feel free to share them with us.We look forward to the possibility of welcoming you back to our hotel in the future. Thank you for choosing us for your accommodation needs.Best regards,George Wenur

Dear Janelle,Thank you for taking the time to share your feedback on Wotif. We're pleased to hear that you found the beds comfy, enjoyed the great shower, and appreciated the quality of the provided amenities, including shampoo.We apologize for the inconvenience caused by the outside light being on all night outside your room and the curtains not fully covering the windows. Your comments are valuable, and we will address these issues to improve the overall experience for our guests in the future.We're glad to know that, despite these concerns, you would consider coming back again. If there's anything specific you enjoyed or any suggestions you may have, please feel free to share them with us.Thank you for choosing to stay with us, and we look forward to the possibility of hosting you again on your future visits.Best regards,George Wenur

Dear Mahesh,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your honest review, and we apologize for any inconvenience you experienced.We are truly sorry to hear about the issue with the soaked carpets in your room. This is not the level of service we strive to provide, and we regret that our response did not meet your expectations. Rest assured, we will investigate the matter thoroughly and take corrective measures to prevent a recurrence.Regarding the parking situation, we apologize for any inconvenience you faced due to the full parking area. We understand the importance of convenient and secure parking for our guests, and we will assess our procedures to avoid such occurrences in the future.Your feedback is valuable to us, and we would like to assure you that we are taking steps to address the issues you raised. If there is anything else you would like to share or discuss, please feel free to reach out to our management team.We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,George Wenur

Dear Doris,Thank you for choosing to stay with us and for sharing your feedback. We appreciate your review and apologize for any inconvenience you experienced with the hot water in the sink during your stay. Our team is dedicated to providing a comfortable experience for all our guests, and we regret that we fell short on this occasion.Please know that we take your comments seriously, and we will address the issue to ensure a smoother experience for our future guests.If your travels bring you back to the area, we would be grateful for another opportunity to host you and make your stay more enjoyable.Best regards,George Wenur

Dear Mieko,Thank you for taking the time to provide feedback on your recent stay with us through LastMinute AU/NZ. We appreciate your honest rating and would like to learn more about your experience to ensure we address any areas that may need improvement.If there are specific aspects or concerns you would like to share, please feel free to provide additional comments. Your insights are valuable, and we are committed to making your future stays more enjoyable.Rest assured, we will share your feedback with our staff to continue providing the best possible service to our guests.Thank you for choosing to stay with us, and we look forward to the opportunity to better serve you in the future.Warm regards,George Wenur

Dear Anne,Thank you for taking the time to share your positive feedback by giving us a 5 out of 5 rating on Expedia. We are delighted to hear that you had a great experience during your stay.If there are specific highlights or aspects of your stay that stood out to you, or if there's anything we can do to ensure your future visits are just as enjoyable, please feel free to share your thoughts.We appreciate your choosing to stay with us and look forward to welcoming you back for another wonderful experience in the future.Warm regards,George Wenur

Dear Adam,We sincerely apologize for the subpar experience you had during your recent stay at our accommodation. Your feedback is deeply concerning, and we take these matters very seriously.The conditions you described are not reflective of our standards, and we sincerely regret any discomfort or inconvenience caused. We are investigating this matter urgently to identify the lapses in our cleaning procedures that led to such unsatisfactory conditions.Our team is committed to ensuring a clean and comfortable environment for all our guests, and we will take immediate corrective actions to prevent similar incidents in the future.We understand the importance of providing a clean and inviting space, and we are genuinely sorry for falling short of your expectations. If there's anything more you would like to share or if you have specific details you'd like us to address, please feel free to contact us directly.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Best regards,George Wenur

Dear Gerges,Thank you for taking the time to rate your recent experience with us on Wotif. We appreciate your feedback and are pleased to see that you rated your stay 4 out of 5.If there are specific details or aspects of your stay that you would like to share, or if there are areas where we can further improve to enhance your experience, please feel free to provide additional comments. Your insights are valuable to us as we continuously strive to meet and exceed our guests' expectations.We hope to have the opportunity to welcome you back in the future for another positive experience. If there's anything we can do to make your next stay even better, please let us know.Thank you for choosing to stay with us.Warm regards,George Wenur

Dear Prabhjot,Thank you for sharing your feedback by giving us a rating of 6 out of 10 on Hotels.com. We appreciate your input, and we'd love to learn more about your experience to better understand areas where we can improve.If there are specific aspects or concerns you would like to discuss or share with us, please feel free to provide additional comments. Your feedback is valuable as we strive to enhance our services and meet our guests' expectations.We hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable experience.Thank you for choosing to stay with us.Warm regards,George Wenur

Dear Tek,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,George Wenur

Dear Rene,Thank you for taking the time to share your feedback.I will pass it on your message to our staff whom I am sure they will be very happy about it. We hope to welcome you back to our hotel very soon!Sincerely,George Wenur

Dear Damian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,George Wenur

Dear Mike,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We will look into the issues you were facing during your stay for the TV Remote. While for the size of rooms you need to choose the Executive room as this type of room has more space and have a sofa bed. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George WenurGeneral Manager

Dear Alexander,Thank you for taking the time to provide us with feedback regarding your recent stay at Ibis Styles Canberra Tall Trees - we greatly appreciate it!We are sorry to hear that you didn't have the best of stays, thank you for taking the time to provide us with your feedback.We hope to see you again so that we can provide you with the best that Tall Trees can offer!Kind regardsGeorge Wenur

Dear Lawrence,Thank you for taking the time to tell us about your experience at the ibis Styles Tall Trees. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At ibis Styles Tall Trees, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,George Wenur

Dear Fermin,Thank you for taking the time to provide us with feedback regarding your recent stay at Ibis Styles Canberra Tall Trees - we greatly appreciate it!We are thrilled to hear you had a great stay and we hope to see you again next time you come to Canberra!Kind regards,George Wenur

Dear RuthThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George WenurGeneral Manager

Dear Lars,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George Wenur

Dear Albert,Thank you for the great review of our hotel! Your review is very important to us.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,George Wenur

Dear Carol,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,George Wenur

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George Wenur

Dear Jude,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George Wenur

Dear Mark,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George Wenur

Dear Anne,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George Wenur

Dear Lynette,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George Wenur

Dear Marcus,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George Wenur

Dear Zheng,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George Wenur

Dear Wei Soung,Thank you for taking the time to provide us with feedback regarding your recent stay at Ibis Styles Canberra Tall Trees - we greatly appreciate it!We are glad to hear that you had a good stay, and we hope to see you again so that we can provide the very best experience that Tall Trees can offer!Kind regards,George Wenur

Dear Leslie,Thank you for taking the time to provide us with feedback regarding your recent stay at Ibis Styles Canberra Tall Trees - we greatly appreciate it!We are glad to hear that you had a good stay, and we hope to see you again so that we can provide the very best experience that Tall Trees can offer!Kind regards,George Wenur

Dear Kevin,Thank you for taking the time to provide us with feedback regarding your recent stay at Ibis Styles Canberra Tall Trees - we greatly appreciate it!We are glad to hear that you had a good stay, and we hope to see you again so that we can provide the very best experience that Tall Trees can offer!Kind regards,George Wenur

Dear Yiota,Thank you for taking the time to provide us with feedback regarding your recent stay at Ibis Styles Canberra Tall Trees - we greatly appreciate it!We are glad to hear that you had a good stay, and we hope to see you again so that we can provide the very best experience that Tall Trees can offer!Kind regards,George Wenur

Dear Cassie,Thank you for taking the time to provide us with feedback regarding your recent stay at Ibis Styles Canberra Tall Trees - we greatly appreciate it!We are glad to hear that you had a good stay, and we hope to see you again so that we can provide the very best experience that Tall Trees can offer!Kind regards,George Wenur

Dear Valerie,Thank you for taking the time to provide us with feedback regarding your recent stay at Ibis Styles Canberra Tall Trees - we greatly appreciate it!We are glad to hear that you had a good stay, and we hope to see you again so that we can provide the very best experience that Tall Trees can offer!Kind regards,George Wenur

Dear Jake,Thank you for taking the time to provide us with feedback regarding your recent stay at Ibis Styles Canberra Tall Trees - we greatly appreciate it!We are glad to hear that you had a good stay, and we hope to see you again so that we can provide the very best experience that Tall Trees can offer!Kind regards,George Wenur