Search Hotels Near Carmel Mountain Plaza, San Diego

"Carpet has smell shower doors don’t close ac sometimes it work "

"Our stay was disappointing from the beginning. We arrived about 40 minutes early to check in, but the front desk was having issues with their system. We were told they had just switched to a new system, which was causing delays. Unfortunately, we had to get out of line multiple times and were not finally checked in until after 4 PM. Once we got to the room, there were several cleanliness and maintenance concerns. The bathroom had visible mildew/mold around the shower areas, dirty vents, rust and buildup on fixtures, damaged caulking, and signs of poor upkeep. The room also had stained/scuffed walls, worn furniture, and areas that did not appear properly cleaned or maintained. Staff did offer to clean the room further or move us after we reported the issues, which we appreciated, but by then we had already unpacked and settled in, making it very inconvenient to switch rooms. Overall, for the price paid, the experience did not meet expectations. I feel some type of discount, partial refund, or accommodation would have been appropriate considering both the delayed check-in and the condition of the room. Hopefully management improves both the customer service process and room quality moving forward."

"everything was perfect and the night manager was particularly friendly and helpful. Will stay there again next trip."

"The bathroom sink was not draining. No hand soap provided. We were told the maintenance team would not be around until the next day. I needed to check out the room by 11 a.m. I requested a functioning and clean room, it was around 11:30 p.m. when my room was switched. It was a hassle and very inconvenient."

"Great environment, friendly staffs, and quiet ambience. Highly recommended!"

"Nice place "

"Great stay! Rooms are clean and quiet, and the free breakfast is a nice plus. The staff is very welcoming. It’s a very convenient area with a food court close by, making it easy to find good food. Parking is only $10/day, which is very reasonable. Easy access to traffic and local spots. Highly recommended!"

"Have egg en the breakfast is very fine."

"Parking good, "