Carnewas and Bedruthan Steps hotel guide. St Austell hotel in Carnewas and Bedruthan Steps, Cornwall

"Our room was lovely with great views and good amenities. But the stay was very much let down by the attitude and lack of communication from the majority of the staff. When checking in I confirmed with the receptionist that we had a table booked in the Galley restaurant for dinner. On arrival in the bar for a pre-dinner drink my husband checked in with the waitress, who showed him our reserved table and told him to go through when we were ready. She did say that the Galley restaurant was shut ‘due to a wake’. There was no evidence of the wake still going on at 6 pm. When we went through to our table we were completely ignored by numerous waiting staff. Eventually my husband went to the bar to ask for another drink. At this point he was told that ‘due to the wake we are not doing table service tonight’. Now why, oh why, did none of the previous staff we had spoken to ever mention this? How long would we have sat there if we hadn’t gone and asked? And why did the long finished wake mean that there was no table service? Purely to make things easier for them at the expense of their customers. The food was nice, but the whole evening was marred by the attitude and lack of awareness of the staff. The duty manager did come and speak to us and comped us a drink, but this should never have been necessary. Also please be aware that reception insist on a physical credit card - we could not pay by phone. Nowhere in advance is this made clear."

"Room was nice paint flaking in the bathroom. Pool area very run down, bar area not welcoming either Staff initially on arriving were very abrupt verging on rude but were more pleasant laterv on."

"Such a wonderful relaxing hotel Lots of chill out areas. All staff excellent, well mannered and helpful."

"Great location great welcome and great staff"

"Friendly reception staff, pool attendants and shop. Great location and accommodation. We stayed in the 12 berth and it was really spacious. Would go back again and would highly recommended."

"Beautiful, personally needed a lift as disabled so was more tiring to negotiate building. Otherwise very nice stay"

"It is perfect location for relax and enjoy the quiet time"

"Friendly staff, a beautiful spa and absolutely stunning views. Thank you for making my birthday stay so special ❤️"

"Amazing hotel, welcoming staff and very very good breakfast"