Dear Bell , We greatly appreciate the time you spent sharing your appreciation of your recent stay at our Barceló Anfa Casablanca hotel, we strive to exceed our customers' expectations and your feedback will assist us in this process. Once again thank you for your valuable comments, we hope to have the pleasure of serving you on a future trip to Casablanca.Best regards

Dear Tal,We appreciate that you took the time to share your experience with us.While we are elated to hear about your wonderful spa experience, we regret to learn that the pool temperature did not meet your expectations. Our outdoor pool is designed to be refreshing, especially during warmer days; however, we understand that comfort levels can vary for each guest.Your kind words about our breakfast selection and the high level of hospitality you received truly warm our hearts. It is our pleasure to know that the room's cleanliness, hotel condition, service, and amenities all contributed to your royal experience at our esteemed establishment. Thank you for highlighting the value of our breakfast and acknowledging the efforts of our dedicated team. We are proud to have made your stay memorable.We look forward to the pleasure of welcoming you back on future occasions.Best regards,

Lieber Gastgeber ,Wir wissen es sehr zu schätzen, dass Sie sich die Zeit genommen haben, Ihre Wertschätzung für Ihren letzten Aufenthalt in unserem Hotel Barceló Anfa Casablanca mitzuteilen. Wir sind bestrebt, die Erwartungen unserer Kunden zu übertreffen, und Ihr Feedback wird uns dabei helfen. Nochmals vielen Dank für Ihre wertvollen Kommentare. Wir hoffen, Sie bei einer zukünftigen Reise nach Casablanca betreuen zu dürfen.Aufrichtig

Dear Ezequiel,Thank you for your review.We regret to hear that the bathroom design did not meet your preferences. Our aim is to provide a comfortable and enjoyable experience for all of our guests, and your comments are invaluable in that pursuit.It is delightful to know that our prime location, room cleanliness, and the condition of our hotel contributed positively to your experience. We are also pleased that the service provided by our team met your expectations. The comfort and satisfaction of our guests are of the utmost importance to us, and we are glad that our rooms, with their modern amenities and Art Deco design, added to the enjoyment of your stay.We hope to welcome you again in the future. Best regards,

Dear Rachael,Thank you for your positive feedback.It is truly rewarding to hear that the Art Deco design of Barceló Anfa Casablanca resonated so well with you, reflecting the vibrant spirit of our beloved city. We're delighted that the room provided not only comfort but also a picturesque view that added to the pleasure of your stay.Our ACAJOU restaurant is indeed a gem, and we're thrilled that it met your culinary expectations with its fusion of French, Mediterranean, and Moroccan influences. We're equally glad that Palma Lounge provided the perfect setting for a relaxing evening. Above all, it is the service excellence and warm hospitality of our staff that we take the most pride in, and your acknowledgment of their efforts to make your stay unforgettable is the highest compliment we can receive. It is guests like you that make our work so fulfilling.We look forward to welcoming you back on a future occasion.Best regards,Nabila KHAZRI, Guest Experience Manager

Dear Bindu , We would like to express our gratitude for the comments you made about your recent visit, these help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Anfa Casablanca was an enjoyable one.Again, we thank you for this wonderful review, It was a pleasure to have you with us and we hope to have the opportunity to welcome you again soon.Best regards

Dear Jeffrey, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Nabila KHAZRI, Guest Experience Manager

Dear Robert, Thank you very much for your kind feedback.Our entire team is thrilled that you had such a pleasant experience with us. We do our best to provide top-notch service and ensure the complete satisfaction of our every guest, so it is rewarding to know that we could meet all your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Nabila KHAZRI, Guest Experience Manager

Apreciada Regina,En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido acerca de su reciente visita a nuestro hotel Barceló Anfa Casablanca, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Nos complace enormemente saber que ha disfrutado de nuestras instalaciones, el servicio y la oferta gastronómica. Es gratificante para nosotros que la limpieza de la habitación y la condición del hotel hayan cumplido con sus expectativas al 100%, y que el servicio recibido haya sido de su total agrado. Nuestro equipo se esfuerza por ofrecer una experiencia excepcional, y comentarios como el suyo son una maravillosa recompensa a su dedicación.Esperamos volver a hospedarle en futuras ocasiones.Saludos cordiales,Nabila KHAZRI, Guest Experience Manager

Cher Monsieur Robert , C'était un plaisir de vous avoir parmi nous et nous espérons avoir l'occasion de vous accueillir à nouveau bientôt.

Chère Madam Regina , Nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de Barcelo Anfa Casablanca et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion. Cordialement

Cher Hote , Nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de Barcelo Anfa Casablanca et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion. Cordialement

Cher Besse,Nous vous remercions d'avoir partagé votre opinion sur votre récent séjour parmi nous. Notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet. C'est pourquoi nous apprécions votre retour.Nous sommes ravis de constater que vous avez apprécié la propreté de votre chambre, la condition de notre hôtel, la qualité de notre service ainsi que le confort de votre hébergement. Votre satisfaction nous confirme que les efforts de notre équipe pour offrir des moments mémorables à nos hôtes sont bien perçus. Nous sommes particulièrement fiers de contribuer à rendre votre séjour 'fantastique', comme vous l'avez si aimablement décrit.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,Nabila KHAZRI, Guest Experience Manager

Dear Guest, Thank you very much for your kind feedback.We are thrilled to hear that our bar crew made a positive impression on you. It's delightful to know that the cleanliness of our rooms, the condition of the hotel, the services provided, and the room amenities all met your expectations to the fullest. Our team works diligently to ensure that every guest has a memorable stay, and your feedback is a testament to their efforts.We look forward to welcoming you back for another memorable experience.Best wishes,Nabila KHAZRI, Guest Experience Manager

Dear Mr Victor ,Thank you for your positive feedback.We look forward to welcoming you back on a future occasion.Best regards,

Merci d'avoir choisi Barcelo Anfa Casablanca et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.Cordialement,Nabila KHAZRI, Guest Experience Manager

Dear Beata,Thank you for your positive feedback.We're delighted to hear that you found our staff friendly and accommodating. It's also wonderful to know that the hot water in your bathroom was to your satisfaction, ensuring a comfortable and relaxing stay. We are sorry that the solutions provided during the stay were not satisfactory.We look forward to welcoming you back on a future occasion.Best regards,Nabila KHAZRI, Guest Experience Manager

Nous espérons vous accueillir à nouveau et d'avoir l'opportunité d'excéder vos attentes lors d'une prochaine occasion.

Dear Peter, Thank you very much for your kind feedback.We're glad to hear you found our underground car parking to be convenient. We also appreciate your recognition of our accommodation's suitability for a night's stay in Casablanca.While it seems we did not leave a lasting impression, we hope you were able to enjoy some of our amenities, such as the natural light in our meeting rooms or our outdoor swimming pool, which many guests find delightful.We are sorry that the solutions provided during the stay were not satisfactory. We strive to offer the highest standards in room cleanliness, hotel condition, service, and room amenities, as we aim to provide a memorable experience for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Nabila KHAZRI, Guest Experience Manager

Nous espérons vous accueillir prochainement dans notre hôtel pour un autre agréable séjour.

Mustafa Bey,Konaklamanızı yorumlayarak bize ilettiğiniz için teşekkür ederim.Personelimize yönelik olumlu yorumlarınızı duymak bizim için büyük bir memnuniyet. Ancak, odalarımızın konforu ve tasarımı konusundaki deneyiminizin beklentilerinizle örtüşmemiş olmasından üzüntü duyuyoruz. Misafirlerimizin rahatı ve memnuniyeti bizim için en önemli önceliktir. Bu nedenle, odalarımızı özenle tasarladığımızı ve B-Room konsepti altında modern ve konforlu bir deneyim sunmaya gayret gösterdiğimizi belirtmek isteriz.Saygılarımla,Nabila KHAZRI, Guest Experience Manager

Cher Abdelkader,Nous vous remercions d'avoir partagé votre opinion sur votre récent séjour parmi nous. Notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet. C'est pourquoi nous apprécions votre retour.Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes et que vous ayez particulièrement apprécié l'accueil chaleureux de notre personnel ainsi que leur attention aux détails. Il est également gratifiant de lire que notre emplacement central vous a permis de profiter pleinement de Casablanca à pied.Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.Cordialement,Nabila KHAZRI, Guest Experience Manager

Dear John,We would like to thank you for choosing our Barceló Anfa Casablanca hotel and for taking the time to leave us a score regarding your stay with us.This positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.We look forward to serving you again soon.Kind regards,

Dear Rafel, First and foremost we would like to thank you for the score you shared following your recent visit to our Barcelo Anfa Casablanca hotel. This is a source of motivation for all the team and we look forward to serving you again soon.Kind Regards,

Chère Chahra,Nous sommes sincèrement déçus de lire votre expérience pendant votre séjour parmi nous et bien que nous soyons conscients que des excuses ne changeront pas votre ressenti, nous vous les faisons parvenir en toute sincérité.Nous sommes désolés d'apprendre que vous avez rencontré un problème concernant une avance de 2000 dirhams et que vous n'avez pas été satisfaite de la communication avec notre équipe. Nous prenons vos commentaires très au sérieux et souhaitons vous assurer que notre équipe s'efforce toujours de répondre efficacement aux demandes de nos clients et de résoudre tout désagrément dans les plus brefs délais.Encore merci pour votre visite et vos axes d’amélioration, nous en tiendrons compte afin de poursuivre notre politique d’amélioration continue de la qualité des services que nous offrons à notre clientèle. Bien à vous,Nabila KHAZRI, Guest Experience Manager

Cher Besse,Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Anfa Casablanca et vous remercions pour votre aimable recommandation.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.Cordialement,Nabila KHAZRI, Guest Experience Manager

Dear Deepali,Thank you for your positive feedback.We're delighted to hear that the elegant decor and attentive staff contributed to a welcoming atmosphere during your stay. It's wonderful to know that the comfort and relaxation of our spacious rooms met your expectations. We also appreciate your recognition of our hotel's central location, which offers convenience for exploring the vibrant city of Casablanca.We look forward to welcoming you back on a future occasion.Best regards,Nabila KHAZRI, Guest Experience Manager

Dear Martine,We appreciate that you took the time to share your experience with us.We're delighted to hear that our staff made a great impression and that you appreciated the tranquillity of our location, as well as the spaciousness and natural illumination of our rooms. The Art Deco decor is indeed a highlight, and we're glad it contributed positively to your stay. We regret to hear that your dining experiences did not meet your expectations. Our restaurant prides itself on offering a blend of local and international cuisine, and we're sorry that we fell short during your visit. We are sorry for the inconvenience and assure you that we are committed to providing exceptional culinary experiences for all our guests. Your feedback is invaluable to us and will be used to improve our food offerings.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Nabila KHAZRI, Guest Experience Manager

Dear Atsushi, Thank you very much for your kind feedback.We're delighted to hear that our hotel ranks among the best you've visited, and that our culinary offerings, including the quality of food and wine, contributed positively to your trip. It's wonderful to know that the ambiance and service met your expectations, providing a memorable experience. We appreciate your recognition of the room's cleanliness and comfort, as well as the overall condition of our establishment. Your satisfaction is our highest priority, and we continuously strive to maintain the excellence you encountered. We are sorry for the inconvenience regarding the aspect of the room that did not fully meet your expectations. Rest assured, we are committed to ensuring every guest enjoys a perfect stay.We look forward to welcoming you back for another memorable experience.Best wishes,

Dear Paula,Thank you for your positive feedback.We are thrilled to hear that you enjoyed our delicious food and found our service at the front desk and restaurant to be exceptional. Our team takes great pride in providing a memorable stay for our guests, and your kind words are truly appreciated. It's fantastic to know that you found our rooms to be clean, comfortable, and well-maintained, as we strive to create a welcoming atmosphere for all of our guests.We look forward to welcoming you back on a future occasion.Best regards,Zineb BOUYA, Guest Experience Agent

Dear Leah,Thank you for your kind words and for choosing our hotel!We're thrilled that your stay was phenomenal, and we greatly appreciate your positive feedback regarding the food and service. We look forward to welcoming you back on your return for another delightful experience.Warm regards,Zineb BOUYA, Guest Experience Agent

Dear Dana,Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet your expectations. Your feedback is highly valued and instrumental in our commitment to providing an exceptional stay for our guests.Please be assured that we take your comments seriously, and our management team will thoroughly investigate the issues you mentioned regarding the room's condition and any areas that require immediate attention.We are dedicated to ensuring a pleasant experience for every guest and will work diligently to address the concerns you raised.We hope to have the opportunity to welcome you back and demonstrate the improvements made based on your valuable feedback.Kind regards,Zineb BOUYA, Guest Experience Agent

Dear Inder, Thank you very much for your kind feedback.We are delighted to hear that our staff, especially Adil, was very helpful during your stay. It is our priority to provide excellent service to our guests, and we are glad that we were able to meet your expectations. We appreciate your kind words about the room cleanliness, hotel condition, and room amenities, as we strive to create a comfortable and enjoyable environment for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Nabila KHAZRI, Guest Experience Manager

Dear Eileen,We appreciate that you took the time to share your experience with us.We are delighted to hear that you appreciated the cleanliness of our rooms and found our staff to be helpful. It's great to know that you enjoyed our breakfast buffet and the variety of coffee options available.We apologize for the inconvenience you experienced with the soap container not being refilled in the shower. We will address this issue with our housekeeping team to ensure it doesn't happen again. As for the shower and sink being in the bedroom, our hotel features a unique Art Deco design that might not suit everyone's preferences, but we hope it didn't affect your overall stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Nabila KHAZRI, Guest Experience Manager

Dear Susan,Thank you for taking the time to share your experience. We're thrilled to hear that you found our staff welcoming and enjoyed the spacious rooms. It's wonderful to know that you found our breakfast buffet excellent and that you appreciated the relaxing pool area.We're grateful for your positive feedback and are delighted that our location was convenient for your exploration of the Medina.We look forward to welcoming you back on your next visit!Warm regards,

Cher Charles,Avant tout nous voudrions vous remercier d'avoir choisi notre hôtel Barceló Anfa Casablanca pour votre visite à Casablanca et pour votre appréciation.Nous sommes ravis de lire que vous avez apprécié notre magnifique hôtel, le personnel accueillant et la chambre spacieuse avec une superbe vue sur la mer. Nous sommes fiers de notre décoration Art Déco et de la qualité de nos chambres.Nous prenons note de votre remarque concernant les capsules de Nespresso et la bouteille d'eau. Nous sommes désolés si cela a causé un désagrément lors de votre séjour. Votre satisfaction est importante pour nous et nous tiendrons compte de vos commentaires pour améliorer nos services.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. CordialementNabila KHAZRI, Guest Experience Manager

Dear Wendy,We are sincerely sorry to hear that your stay did not meet your expectations. Your satisfaction is our priority, and we take your feedback seriously. We would like to hear more about what did not go well so that we can identify areas for improvement. If you'd like to discuss your experience in detail, please feel free to contact us. We value your input as it helps us provide better services in the future.Sincerely,

Dear Trevor, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Zineb BOUYA, Guest Experience Agent

Dear Salma, Thank you very much for your kind feedback.We are thrilled to hear that you had a great welcoming and appreciated our hotel's cleanliness, condition, and service. It's also nice to know that you found our room amenities satisfactory. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, and your positive feedback is truly appreciated.We look forward to welcoming you back for another memorable experience.Best wishes,Zineb BOUYA, Guest Experience Agent

Dear Carmen,Thank you for your positive feedback.We are thrilled to hear that you found our hotel to be comfortable and clean, and that our central location was convenient for you. It's great to know that our pool area provided a relaxing oasis from the busy city, and we appreciate your kind words about our super staff. Your satisfaction is our top priority, and we're delighted that you had a fantastic stay with us.We look forward to welcoming you back on a future occasion.Best regards,

Dear Nadia,Thank you for your positive feedback.We are delighted to hear that you appreciated our great location, which is indeed within walking distance to the Hassan II Mosque and other major attractions. It is also wonderful to know that our staff made a positive impression on you with their lovely service. Your satisfaction with the room cleanliness, hotel condition, and amenities is truly important to us, and we are glad that we were able to meet your expectations.We look forward to welcoming you back on a future occasion.Best regards,Nabila KHAZRI, Guest Experience Manager

Dear Elliott,Thank you for your review.We are thrilled to hear that you and your wife enjoyed your three-night stay with us and found our location convenient for exploring Casablanca. It's great to know that our breakfast buffet exceeded your expectations with its wide variety of food options. We appreciate your kind words about the cleanliness and comfort of your room, as well as the beautiful view of the Hassan II Mosque.We're also delighted that you had the opportunity to experience our traditional Hammam treatment, which offers a unique blend of European and Turkish spa elements. We apologize if you found the bathroom in your room to be a bit small, but we're glad it didn't impact your overall satisfaction. Your feedback is valuable to us, and we will take it into consideration for future improvements.We hope to see you again in the future. Kind regards,

Dear Veronika , We would like to thank you for your wonderful appreciation following your visit to our Barceló Anfa Casablanca hotel and are delighted to read that we have lived up to your expectations on this occasion. It was a pleasure to have you with us and we hope to have the opportunity to welcome you again soon.Best regards

Cher Emmanuel,Nous vous remercions sincèrement d'avoir pris le temps de partager votre avis sur votre récent séjour,La satisfaction de nos clients est notre priorité, et nous sommes heureux de constater que nous avons contribué à rendre votre séjour agréable.Vos commentaires sont précieux pour nous,Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain voyage à Casablanca,CordialementZineb BOUYA, Guest Experience Agent

Dear Hsin Yi,We appreciate that you took the time to share your experience with us.Regarding your concern about the absence of a separate room for the bath, we understand that it might be an issue for some guests sharing a room with friends. We offer various room types with different features to cater to the preferences of our guests, and we encourage guests to communicate their preferences to our team so that we can provide the most suitable accommodation.Nonetheless, we are thrilled to hear that our helpful and friendly team made a positive impact on your stay. It's also great to know that you enjoyed the variety and quality of our breakfast offerings. We appreciate your kind words and are delighted that you would choose to stay with us again when you return to Casablanca.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Nabila KHAZRI, Guest Experience Manager

Cher Michel,Nous vous remercions sincèrement pour votre commentaire positif. Nous sommes ravis d'apprendre que vous êtes satisfait de votre séjour à notre hôtel. Votre satisfaction est notre priorité et nous sommes heureux que vous ayez passé un agréable moment parmi nous.Cordialement,

Dear Guest,Thank you for reviewing your stay with us.We are glad to hear that you found our hotel clean and well-maintained, and that most of our staff were professional and helpful. We take pride in providing a comfortable and welcoming environment for our guests.However, we are deeply concerned about the issues you mentioned regarding the behavior of some staff members towards your friend. We will investigate this matter thoroughly to ensure it does not happen again. We apologize for any inconvenience this may have caused during your stay. Regarding the missing charger, we understand how frustrating this can be, and we encourage guests to report any lost items to our reception team, who will do their best to locate and return them.We look forward to seeing you again on a future occasion. Best wishes,

Dear Guest, Thank you for sharing your opinion following your recent stay.We are sorry to hear that your experience at our hotel did not meet your expectations. We take all feedback seriously and will use your comments to improve our services and facilities for our future guests. Our team is dedicated to providing a comfortable and enjoyable stay for all our guests, and we apologize for any inconvenience you may have experienced.We hope you enjoy the rest of your stay and create memorable moments during your anniversary celebration. Please do not hesitate to reach out to our team for any assistance. We look forward to welcoming you back in the future. Kind regards,

Dear Mansour,Thank you very much for your kind words. We're delighted to hear that you found our hotel comfortable and our staff friendly during your stay.We strive to provide a welcoming and comfortable experience for all our guests, and it's always rewarding to receive positive feedback.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best regards,

Cher Mr Giraudon,Nous vous remercions d'avoir partagé vos commentaires concernant votre expérience au restaurant Acquamarine. Nous sommes ravis d'apprendre que vous avez apprécié notre service au restaurant.Nous sommes toutefois profondément désolés pour les désagréments que vous avez rencontrés pendant votre séjour, notamment en ce qui concerne la réparation de la baignoire et la facturation des articles du mini-bar. Nous comprenons votre déception et nous nous excusons sincèrement pour toute incompréhension qui aurait pu survenir.Nous souhaitons également clarifier que, comme dans de nombreux établissements hôteliers, toute consommation non incluse dans la réservation est généralement facturée en tant qu'extra au moment du check-out. Notre intention est de maintenir une transparence totale quant aux frais associés aux services supplémentaires.Nous sommes désolés d'apprendre que ces situations ont affecté votre expérience globale.Si vous avez des questions supplémentaires ou des préoccupations, n'hésitez pas à nous contacter. Nous espérons avoir l'opportunité de regagner votre confiance à l'avenir et de vous offrir une expérience plus satisfaisante.Cordialement,