Search Hotels Near Caswell Tennis Center, Austin

"Was nice overall"

"Following a 3 hour drive, I checked in at 5:30p, learning I’d need to pay $45 for valet car service except the valet guy explained he’d be leaving at midnight and so if I planned to leave at 6 am, I needed to self park my car… and still pay the $45. I found this stunning at best. I parked my car… discovering the spaces are not wide enough for a car. My 2017 Jetta was the same width as the spaces that appear to have been painted to accommodate only mini coopers. If any cars parked on either side of me, I’d need to get in through the trunk. Not kidding. I worried my vehicle would be damaged. It did not feel safe either. There was trash and debris all over, and a vandalized car with windows broken out parked in the corner, the entire garage was filthy, with no safe way out. The door where the elevator signs pointed to had a giant padlock on it… so I walked up two vehicle ramps to return to the hotel with my bags, which is not safe. There was no pedestrian walkway. Once in the room, I discovered the bathroom in shambles, and I did take pictures. The toilet was broken, as well as the tub. It looks like they simply prefer to leave the space in derelict condition, perhaps for people who rent them by the hour. I have stayed in much nicer hotels for significantly less in third world countries. I did not stay. I was there to attend an event, and simply used the room to store my overnight bags and because leaving them in the car was absolutely unsafe. I retu"

"The staff were great but would not help with luggage. Considering I’m disabled and am not allowed to lift anything heavy they still would not help with luggage. Room was fine and clean however air conditioner extremely noisy and blew on us the whole night. Had to go to pharmacy to get meds for neck. Toilet ran the whole night so not much sleep. For the price I believe it could have been better."

"Staff was super friendly! Very pretty views of the city and in a great location if you want to walk around downtown or to ladybird lake. "

"Loved all the amenities and spacious room"

"This hotel has good intentions but the staff has issues. I asked for the smallest things and they couldn’t get them right - for instance our tiny bottle of body lotion wasn’t replenished. I asked for 2 bottles to be sent up to my room with some towels. The towels showed, no lotion. So I asked again in the morning, along with another plastic bag for laundry…45 min later I got 3 bottles of hair conditioner and a roll of plastic garbage bags. The elevators take forever and are always full, and twice giant trash bins were on with me. They should’ve been in service elevators. And the valet- nice guys but totally overwhelmed. Took 45 min- 1 hour to get our car even when we called ahead to ask for it. At $65 a day we expected better. The management is very apologetic but come on Aloft/Marriott Corp you should do better!"

"Our favorite place to stay in Austin. The most friendly staff! "

"Love the location "

"Very nice and clean room. Bathroom towels were plush and absorbent! Great location for UT events."