South Charleston hotel guide. Marriott Hotels & Resorts hotel in South Charleston, Charleston

"I stay at this Embassy Suites (Charleston, WV) frequently and there tends to be some type of problem when I check in. I like to book a double room (non-assessible) through 3rd party sites; however, when I check in, the staff likes to give me whatever room they have left over and their excuse is they can't guarantee room selection when it's booked through 3rd party sites. I only have this problem at this particular location. This past weekend, I was given a very small room with a King size bed to accommodate my family of four. My kids don't sleep on a pull out couch at home and I don't except them to on vacation unless it's by choice ahead of time. Lastly, we didn't receive any clean towels on Saturday. I called the front desk and was placed on hold for over 5 minutes. After waiting, I walked downstairs around 8p to get towels and was told they would send some up to my room on the 8th floor. At 10pm, still NO towels. Needless to say, we NEVER received towels on Saturday or before check out (totally unacceptable). I love the Hilton Brand, but definitely considering Mariott at this point."

"Everything was great "

"dated, warned out hotel/ furniture, my room smelled like mold. Sheet were clean, kitchen and bathroom was clean. Staff was great. "

"They reserved a king room instead given a two full beds room. And on top of they double booked us and someone repeatedly tried to enter our room at 11:00 at night. Front desk called our room to ask who was in the room. Then they must have changed the key because when we left the room in the morning for breakfast when we came back our key wouldn’t work."

"Parking easy. Breakfast very average. "

"I had 3 dogs 8 weeks old 1 lb 10 weeks old 3 lb and a 8 lb senior dog and they charged 25$ a dog which was not stated on the reservation. I will never go back and then we walked out to see a person trying to break in our car not in pressed. That was with quality inn but they were joint with comfort in who oils have only charged for one dog really and that was the one that was willing to go out and sea with the person in the parking lot that went to another car and the alarm was going off. "

"Small bathroom in room Mold on shower"

"Hotel is separated into two buildings. One for the lobby, pool, fitness center and restaurant and the other for all the rooms. A hallway connects the two. Its a non smoking hotel which is great, except when people are outside the door smoking, the smoke gets sucked into the hallway towards the restaurant due to the cross breeze when the doors open. The restaurant is over priced for the food you get. I purchased a Philly cheesesteak sandwich for $15 and it looked like a kids sandwich on a small hamburger bun. It did come with fries. The bed was comfortable, but I probably wouldn't book at this hotel again. Its more of an $89/night hotel and not $149/night."

"Property does not look like web pictures. Had to ask for linens for pull out sofa. Breakfast ok. Cost was over what should have been for the quality."