Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
Penilaian 10 - Sangat Bagus. 542 dari 887 ulasan" "
10 - Sangat Bagus
542
Penilaian 8 - Bagus. 187 dari 887 ulasan" "
8 - Bagus
187
Penilaian 6 - Cukup Baik. 87 dari 887 ulasan" "
6 - Cukup Baik
87
Penilaian 4 - Buruk. 38 dari 887 ulasan" "
4 - Buruk
38
Penilaian 2 - Sangat Buruk. 33 dari 887 ulasan" "
2 - Sangat Buruk
33
9,2/10
Kebersihan
9,0/10
Staf & layanan
8,6/10
Fasilitas
8,8/10
Kondisi & fasilitas properti
8,6/10
Ramah lingkungan
Ulasan
10/10 Sangat Bagus
Paul
Bepergian bersama teman
20 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our short overnight stay from start to finish was fantastic. A credit to everyone involved ay Wildes
Paul
Menginap 1 malam pada bulan Mei 2024
10/10 Sangat Bagus
Heather
20 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Heather
Menginap 3 malam pada bulan Mei 2024
10/10 Sangat Bagus
Kim
20 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Kim
Menginap 1 malam pada bulan Mei 2024
10/10 Sangat Bagus
Margaret
19 Mei 2024
.
Margaret
Menginap 1 malam pada bulan Mei 2024
6/10 Cukup Baik
Sam
Bepergian bersama keluarga
18 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed at attended wedding reception, everything was perfect.
Sam
Menginap 1 malam pada bulan Mei 2024
10/10 Sangat Bagus
Peter
Bepergian dalam rombongan
17 Mei 2024
Excellent service
Peter
Menginap 1 malam pada bulan Mei 2024
8/10 Bagus
Henry
14 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice hotel, good rooms and comfortable spacious dining area.
Our bedroom on the top floor was warmer than we would have liked, we were unable to reduce the temperature during the warm weather. Staff were very good.
Henry
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Guest Services Manager pada tanggal 15 Mei 2024
Hello, HenryThank you for taking the time to leave a review.We are delighted to hear you received excellent hospitality from the entire WILDES team and you enjoyed the dining experience in one of our contemporary restaurants, the Orangery. On the contrary, we are disappointed that you felt slightly uncomfortable with the temperature during your stay. We don't have air conditioning installed in the bedrooms, however we source fans and air-cooling units to aid any potential issues.We sincerely hope we get the opportunity to welcome you again in the future.Warm regards,Liam
8/10 Bagus
Lee
12 Mei 2024
Lee
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Guest Services Manager pada tanggal 14 Mei 2024
Hello, LeeThank you for providing a rating of your stay.We are delighted to see you thoroughly enjoyed your experience and we hope this inspires a return in the future.Warm regards,Liam
10/10 Sangat Bagus
Leigh
Bepergian bersama teman
12 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Attended a wedding reception. It was beautiful. My only concern was the air conditioning in the reception area in the evening was far too cold. Everyone was outside as it was warmer.
Leigh
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Guest Services Manager pada tanggal 13 Mei 2024
Hello, LeighThank you for taking the time to leave a review.We are delighted to hear the wedding was a huge success and you alongside the other guests thoroughly enjoyed the day.Hopefully we get the opportunity to welcome you again if you are nearby to the area.Warm regards,Liam
10/10 Sangat Bagus
jacqueline
Bepergian bersama teman
4 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely, clean hotel. Breakfast was very nice as was service. Only negative was that the pillow was a bit too hard for me but that’s just personal choice. Would definitely stay again.
jacqueline
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Guest Services Manager pada tanggal 5 Mei 2024
Hello, JacquelineThank you for taking the time to provide feedback.We are delighted to hear you received excellent hospitality from the entire WILDES team during your recent stay and you enjoyed the dining experience in one of our contemporary restaurants, the Orangery.We hope we get the opportunity to welcome you again in the future.Warm regards,Liam
10/10 Sangat Bagus
Helen
Bepergian bersama teman
1 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel was gorgeous, clean, smelled amazing. Staff were friendly and helpful, we had trouble with our bathroom sink tap and it was fixed super quickly. Only complaint is that drinks were a little expensive, £5 for a coffee is a lot and the alcohol more so, but it's expected for such a lovely venue I suppose. Thanks for a great weekend!
Helen
Menginap 2 malam pada bulan April 2024
Tanggapan dari Senior Guest Services Manager pada tanggal 1 Mei 2024
Hi Helen, Thank you for taking the time to leave our hotel a review. I am pleased to hear that you enjoyed your recent stay with us and will ensure to pass across your kind words to the team. I appreciate your feedback as this helps us to maintain our high standards, we do hope to welcome you back to WILDES in the near future. Warm regards, Corey
10/10 Sangat Bagus
David
Traveler bisnis
1 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas
EV charging that worked and were available
David
Menginap 1 malam pada bulan April 2024
Tanggapan dari Senior Guest Services Manager pada tanggal 1 Mei 2024
Hi David, Thank you for taking the time to leave our hotel a review. I am pleased to hear that you enjoyed your recent stay with us, we look forward to welcoming you back to WILDES Derbyshire in the near future. Warm regards, Corey
10/10 Sangat Bagus
Denys
28 Apr 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Denys
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services Manager pada tanggal 29 Apr 2024
Hello, DenysThank you for your rating.We are pleased to see you thoroughly enjoyed your visit and we hope we get the opportunity to see you again in the future.Warm regards,LiamWarm regards,Liam
10/10 Sangat Bagus
RACHEL
Bepergian bersama teman
22 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We are repeat visitors to Wildes Derbyshire and love it. Perfectly placed to head on into the Peak District and Sheffield but far enough away to not command the crazy prices.
Beautiful hotel with modern but cosy interiors thay give you a sense of luxury. Food is fab.
I always come away feeling like we have treated ourselves but without having broken the bank.
RACHEL
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services Manager pada tanggal 22 Apr 2024
Hello, RachelThank you for taking the time to provide lovely feedback.We are delighted to hear you enjoyed a relaxing stay in a garden rooms, and you were satisfied with the dining experience in one of our contemporary restaurants, the Orangery. Hopefully your wonderful experience on this occasion will inspire a return when nearby to the area.Warm regards,Liam
10/10 Sangat Bagus
Beth
Bepergian bersama teman
21 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were really friendly and helpful, room was beautiful
Beth
Menginap 1 malam pada bulan April 2024
Tanggapan dari Senior Guest Services Manager pada tanggal 21 Apr 2024
Thank you for taking the time to leave our hotel a review. I am pleased to hear that you enjoyed your recent experience with us and will ensure to pass across your feedback to the team who will be thrilled by your feedback. We look forward to welcoming you back to WILDES Derbyshire in the near future. Warm regards, Corey
10/10 Sangat Bagus
Richard
Bepergian dalam rombongan
20 Apr 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Rooms are large, clean and quiet with good bathrooms. We stayed there for a tribute night and the food exceeded our expectations. Overall a very good experience
Richard
Menginap 1 malam pada bulan April 2024
Tanggapan dari Senior Guest Services Manager pada tanggal 21 Apr 2024
Hi Richard, Thank you for taking the time to leave our hotel a review. I am pleased to hear that you enjoyed your recent experience with us and that we exceeded your expectations on this occasion, and that you enjoyed your experience in our tribute event . We do hope that you had a great time and made special memories with loved ones, and hope to welcome you back to WILDES Derbyshire in the near future. Warm regards, Corey
10/10 Sangat Bagus
Richard
19 Apr 2024
Richard
Menginap 4 malam pada bulan April 2024
Tanggapan dari Guest Services Manager pada tanggal 9 Mei 2024
Hello, RichardThank you for providing a rating.We are delighted to see you thoroughly enjoyed your recent visit and we hope this experience will inspire a return in the future.Warm regards,Liam
8/10 Bagus
JENNIFER
14 Apr 2024
JENNIFER
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services Manager pada tanggal 5 Mei 2024
Hello, JenniferThank you for your rating.We are delighted to see you thoroughly enjoyed your recent stay.We hope we get the opportunity to welcome you again in the future.Warm regards,Liam
10/10 Sangat Bagus
Natalie
13 Apr 2024
Natalie
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services Manager pada tanggal 4 Mei 2024
Hello, NatalieThank you for providing a rating based on your recent stay.We are pleased to hear you thoroughly enjoyed the time spent at our resort and we hope to see you again soon.Warm regards,Liam
8/10 Bagus
Marie
Bepergian bersama teman
10 Apr 2024
Disukai: Staf & layanan, fasilitas
Came for a wedding. The room was a nice size, but carpet could have done with a good hoover. Shower was hot and cold. Drinks were overpriced. Breakfast was lovely, grounds were kept well and service was good.
Marie
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services Manager pada tanggal 11 Apr 2024
Hello, MarieThank you for taking the time to provide feedback based on your recent stay.We are pleased to hear the wedding was a success, and you thoroughly enjoyed the day including your overnight stay in one of our double rooms.On the contrary, we are disappointed to learn of the housekeeping issue that you raised, and we will ensure your comments are passed on to avoid any oversights in the future.Please note, our prices are in line (and, in some cases) lower than other 4-star hotels in the area.We hope we get the opportunity to welcome you again in the future.Warm regards,Liam
8/10 Bagus
Linda
Bepergian bersama keluarga
8 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Checking in was easy and efficient. Stayed for a family wedding. Ushers did not show wedding party to his and her sides of the ceremony room. Food was very good but sweet was changed last minute and people not liking cheesecake were not allowed to have ice cream as an alternative. Wedding room was brilliant and bedroom was spacious and well set out. The price of drinks was far too expensive and for this reason alone I would not recommend this hotel.
Linda
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services Manager pada tanggal 9 Apr 2024
Hello, Linda- Thankyou for taking the time to leave a review following your recent visit. I will ensure your feedback gets sent across to the relevant team to ensure we are making the correct improvements within the hotel. We hope to welcome you back in the near future
10/10 Sangat Bagus
Maria
7 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I had a very warm welcome from Liam when I arrived at the hotel; the reception area was very clean, smelt gorgeous because of the lovely products at the spa shop, and Liam was friendly, knowledgeable and accommodating when I asked for my room to be in a quiet area of the hotel; my room was beautiful and spacious with soft towels, comfy pillows, and lovely spa toiletries. The breakfast in the morning was superb. I had a wonderful stay and I look forward to returning. It is a very well run hotel with a super team of staff.
Maria
Menginap 2 malam pada bulan April 2024
Tanggapan dari Guest Services Manager pada tanggal 8 Apr 2024
Hello, MariaThank you for taking the time to leave a review following your visit. I am so pleased to hear that you found that our hotel ticks all the boxes and that your visit was enjoyable and relaxing - especially the mid-suite room that you occupied.We will ensure your lovely comments about the staff, in particular Liam will get passed on as I'm sure this will help motivate to keep the high standards he has set on service given to all guests.We hope your amazing experience on this occasion will inspire a return in the future should you be nearby to the area.Kind regards,Corey
8/10 Bagus
Jonathan
Bepergian bersama teman
7 Apr 2024
Spa described in hotel description but no actual spa
Jonathan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services Manager pada tanggal 8 Apr 2024
Hello, JonathanThank you for taking time to leave feedback.We apologise if there has been any misunderstanding with the facilities included in the hotel. The Spa is located on the first floor and includes two treatment rooms with a relaxation area, however there's currently no wet facilities such as jacuzzi, sauna etc. In order to gain access, you would be required to book an appointment with a therapist. However, we are pleased to hear you enjoyed your stay with us and hope we get the opportunity to welcome you again in the future.Kind regards,Liam
10/10 Sangat Bagus
Lisa
Bepergian bersama teman
1 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel was lovely and front of house staff were very friendly , the only downside was the plates at breakfast are not heated which causes the buffet breakfast to go cold quickly
Lisa
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Services Manager pada tanggal 1 Apr 2024
Hello, Lisa- Thankyou for taking the time to leave a review following your recent visit. I am delighted to hear you enjoyed your stay with us and received excellent hospitality from the team. I will ensure to pass on your feedback to the head of our F&B team regarding heated plates. We hope to welcome you back in the near future!
10/10 Sangat Bagus
Heather
31 Mar 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean and modern
Heather
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Services Manager pada tanggal 2 Apr 2024
Hi Heather, Thank you for taking the time to leave our hotel a review, I am pleased to hear that you enjoyed your recent stay with us and I will ensure to pass across your feedback to the team who I am sure will be thrilled by your feedback. We look forward to welcoming you back to the hotel in the near future. Kind regards Corey
8/10 Bagus
Sarah
Bepergian bersama teman
29 Mar 2024
Disukai: Fasilitas
Great place to stay
Sarah
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Services Manager pada tanggal 29 Mar 2024
Thank you for taking the time to leave our hotel a review.I am pleased to hear that you enjoyed your recent experience with us and we hope to welcome you back to WILDES in the near future. Warm Regards Corey
2/10 Sangat Buruk
Kerstin
Bepergian bersama keluarga
26 Mar 2024
Frühstück nur von 8 bis 10. Sehr dunkler Flur um in sein Zimmer zu kommen. Es war an dem Wochenende eine Hochzeit im Hotel, was uns vorher nicht mitgeteilt wurde, daher die ganze Nacht sehr laut. Plus ein Fehlfeueralarm in der Nacht. Es gab dazu keine Entschuldigung von der Rezeption und daher kann ich insgesamt dieses Hotel nicht empfehlen.
Kerstin
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Guest Services Manager pada tanggal 28 Mar 2024
Hello, Thankyou for taking the time to leave feedback following your recent visit with us. The fire alarm system is put in place to save your life, our team do not apologise for this however we thank guest for their understanding. With regards to weddings taking place at the hotel, we ensure to call our guests prior to their arrival and inform them of any events taking place so we can allocate correct rooms. Thankyou for Choosing WILDES Derbyshire
10/10 Sangat Bagus
James
Bepergian bersama keluarga
26 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent hotel with very high standards. Very helpful and polite staff, excellent restaurant. Room was fantastic.
James
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Services Manager pada tanggal 26 Mar 2024
Hello, James-Thankyou for taking the time to leave feedback following your recent stay. I am delighted to hear you enjoyed your visit with us, and received excellent hospitality from our team. We hope to welcome you back in the near future
8/10 Bagus
Nik
25 Mar 2024
Nik
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Services Manager pada tanggal 14 Apr 2024
Hello, NikThank you for providing a rating.We are pleased to see you thoroughly enjoyed your recent visit and we hope to see you again in the future.Kind regards,Liam
8/10 Bagus
Mark
Bepergian bersama teman
24 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Rooms are good quality and value
Mark
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Services Manager pada tanggal 25 Mar 2024
Hi Mark, Thank you for your feedback.I am pleased to see that you enjoyed your recent stay with us and will ensure to pass across your feedback onto the team who I am sure will be motivated by your kind words Corey
10/10 Sangat Bagus
David
24 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stopped for 1 night, great hotel, restaurant and service was great and the bath in the rooms was fantastic
David
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Services Manager pada tanggal 24 Mar 2024
Hello, David-Thankyou for taking the time to leave a review following your recent visit. I am delighted to hear you enjoyed your stay with us. We hope to welcome you back in the near future
6/10 Cukup Baik
Claire
23 Mar 2024
Claire
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Reception Team pada tanggal 13 Apr 2024
Hi Claire, Thank you for taking the time to leave our hotel a score, I am disappointed to hear that you did not enjoy your recent stay with us, I will ensure to conduct a internal investigation to ensure that we are able to make improvements for the future. We do hope to welcome you back to WILDES Derbyshire in the near future. Kind regards Craig
10/10 Sangat Bagus
Geoffrey
Bepergian bersama keluarga
23 Mar 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We enjoyed our short stay in this very pleasant hotel. The staff were excellent. Dining was a delight. Underfloor heating controls somewhat of a mystery. However pleased to return to this venue in the future.
Geoffrey
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Services Manager pada tanggal 26 Mar 2024
Hello, Geoffrey- Thankyou for taking the time to leave a review following your recent stay. I am delighted to hear you enjoyed your visit and received excellent hospitality from the team, We hope to welcome you back in the near future
6/10 Cukup Baik
robert
Bepergian bersama teman
17 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Bedroom was clean and tidy ,missing some comfortable chairs for when watching tv or relaxing in room. You have to sit on the bed .the music from the wedding down stairs got noisy in the room even tho we where put on the second floor.the base from the music was turned down around 10.30 pm after I had contacted reception.everything was fine after that which we was happy about as we wanted a quiet night away. No complaints about breakfast buffet style and everything you would need for breakfast.overall we enjoyed our stay. just a shame about the noise from downstairs.i suppose as we booked last minute rooms away from function rooms where already taken.we would stay again but in a room away from function rooms.
robert
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Services Manager pada tanggal 18 Mar 2024
Hi Robert, Thank you for taking the time to leave our hotel a review! I am disappointed to hear that you did not enjoy your recent stay as much as you would have liked. I will ensure to take a look into your feedback regarding the chair to ensure we are always looking into the small details. The music from the wedding should not be heard on the second floor of the hotel, and can only apologise for this as this is not our normal practise. I am pleased to hear that the team did resolve this for you immediately so that you could enjoy a comfortable nights sleep. I am pleased to hear that you enjoyed your stay overall and hope that we are able to welcome you back to WILDES Derbyshire in the near future. Kind regards Corey
10/10 Sangat Bagus
Christine
10 Mar 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Christine
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Reception Team pada tanggal 12 Mar 2024
Hello, Christine Thank you for providing a rating.We are delighted to see you thoroughly enjoyed your recent visit and we hope this will encourage a return in the future.Kind regards,Liam
8/10 Bagus
Joyce
10 Mar 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Joyce
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Reception Team pada tanggal 12 Mar 2024
Hello, JoyceThank you for providing a rating.We are pleased to see you was satisfied with your recent stay and we hope we get the opportunity to welcome you again in the future.Kind regards,Liam
10/10 Sangat Bagus
Jason
Bepergian bersama keluarga dan anak
9 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely venue for a my daughter’s wedding, friendly staff and beautiful food. My only criticism is over priced drinks £7.20 a pint rip off. I definitely wouldn’t be coming back at them prices
Jason
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Reception Team pada tanggal 11 Mar 2024
Hello, JasonThank you for taking the time to leave feedback.We are delighted to hear the wedding was a huge success for your daughter's special day, and you all received excellent hospitality from the entire WILDES team.Please note, our prices are in line (and, in some cases) lower than other 4-star hotels in the area.We hope we get the opportunity to see you again in the future.Kind regards,Liam
10/10 Sangat Bagus
Linda
9 Mar 2024
Linda
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Guest Services Manager pada tanggal 29 Mar 2024
Thank you for taking the time to leave our hotel a review.I am pleased to hear that you enjoyed your recent experience with us and we hope to welcome you back to WILDES in the near future. Warm Regards Corey
4/10 Buruk
Rachel
Bepergian bersama teman
3 Mar 2024
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Hard uncomfortable bed, noisy air conditioning unit in room,also very very dusty and poorly lit corridors,asked for more tea coffee and milk for room which we never received.
Rachel
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Reception Team pada tanggal 4 Mar 2024
Hello, RachelThank you for taking the time to leave feedback.We are saddened to hear you didn't enjoy a relaxing stay in one of our double rooms, and your comments will be passed onto the relevant departments for review.The corridor lights are dimmed to a certain setting with intention to create a quiet environment for all guests.We also apologise for your request of extra milk and tea/coffee not being fulfilled on this occasion, this situation doesn't normally occur and we will do all we can to ensure it doesn't happen again.Please accept our sincerest apologies for the inconveniences you were caused as this is not the image we wish to portray, and we hope this doesn't prevent you returning in the future.Warm Regards,Liam
2/10 Sangat Buruk
Baz
Bepergian bersama teman
26 Feb 2024
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Extremely rude manager. Upon travelling from Scotland we were notified after 9pm that the suite we had booked for the night wasn’t available. The manager very arrogantly blamed Expedia saying it’s a third party service and it’s not the hotel’s fault. Why work with Expedia then ? She finally offered us an alternative room instead of a suite at £158 over the phone which then was inflated in price upon arrival once again blaming Expedia. She wouldn’t let us cancel the Expedia booking for the suite which wasn’t available nor would she honour the price she quoted us over the phone. Worse experience I have ever had in any hotel. There was a function and loud music playing till midnight. Once again rather than apologise she countered by telling us it’s an “events hotel”. Prior to this stay there was a power outage too and no electricity for multiple hours. Save yourself the trouble and find an alternative hotel with a competent manager.
Baz
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Guest Services Manager pada tanggal 26 Feb 2024
Thank you for your much appreciated feedback. I a m sorry to hear of your disappointment with regards to your recent stay. Expedia is indeed a third party agent therefore any amendments to your reservation would need to be confirmed with Expedia. We tried to contact you on several occasions, prior to your arrival, to discuss your reservation. A partial refund of 50 was completed upon your arrival, therefore adhering to the room price quoted to you . I will ensure that your comments are directed to the relevant departments and would like to thank you for staying with Van Dyk by Wildes. Kind regards Sarah
8/10 Bagus
Diane
25 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is a lovely hotel and food is always good.
Staff are friendly.
Drinks are overpriced
Diane
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Reception Team pada tanggal 26 Feb 2024
Hello, DianeThank you for taking the time to leave feedback.We are delighted to hear you received excellent hospitality from the entire Van Dyk team, and you enjoyed the dining experience in one of our contemporary restaurants, the Orangery.Please note, the hotel prices are in line (and, in some cases) lower than other 4-star hotels in the area.We hope we see you again soon.Kind regards,Liam
8/10 Bagus
Nichola
25 Feb 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nichola
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Services Manager pada tanggal 28 Feb 2024
Thank you for your feedback. I am pleased to hear that you enjoyed your recent stay with ourselves and that you enjoyed the meal in the restaurant. I will ensure to pass across your feedback to the WILDES team who I am sure will be thrilled by your kind words. We do hope to welcome you back to WILDES Derbyshire in the near future. Kind regards Corey
10/10 Sangat Bagus
George
Bepergian bersama teman
25 Feb 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
All good except for the ruddy noise , when we were told it was air conditioning.
Poor night’s sleep.
George
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Reception Team pada tanggal 26 Feb 2024
Hello, GeorgeThank you for taking the time to leave feedback.Please be advised the hotel has a central ventilation system designed to extract stale air from the rooms and pipe it to an air handling unit. Furthermore, the extractor fan in the room circulates fresh air in, and ensures the temperature of the room is regulated to a comfortable degree. We are disappointed to hear you weren't totally satisfied with your stay, however we hope this won't be a lasting impression of the hotel and you will revisit in the future.Kind regards,Liam
10/10 Sangat Bagus
Nicola
Bepergian bersama keluarga
25 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Pretty location, Beautiful decor, excellent staff and food
Nicola
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Reception Team pada tanggal 26 Feb 2024
Hello, NicolaThank you for taking the time to leave feedback.We are delighted to learn of your admiration for the hotel amenities, and you received excellent hospitality from the entire Van Dyk team.We hope we get to welcome you again in the future.Kind regards,Liam
2/10 Sangat Buruk
Baz
23 Feb 2024
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Baz
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Reception Team pada tanggal 26 Feb 2024
Hello, BazThank you for your rating.We are disappointed to learn you didn't enjoy your recent stay.If you would like to provide us with further information about the issues you encountered, please forward this onto the Guest Services team and we will be more than happy to investigate further.We hope this experience won't be a lasting impression of the hotel and we get the opportunity to see you again in the future.Kind regards,Liam
8/10 Bagus
Ian
21 Feb 2024
Ian
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Services Manager pada tanggal 22 Feb 2024
Thank you for your feedback. I am pleased to hear that you enjoyed your recent stay with us and hope to welcome you back to the hotel in the near future. Kind regards Corey
10/10 Sangat Bagus
Alex
20 Feb 2024
Alex
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Reception Team pada tanggal 21 Feb 2024
Hello, AlexThank you for your rating.We are delighted to hear you enjoyed your stay with us.We hope we get the opportunity to welcome you again in the future.Kind regards,Liam
6/10 Cukup Baik
Kevin
19 Feb 2024
Disukai: Kebersihan, kondisi & fasilitas properti
Kevin
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Guest Services Manager pada tanggal 21 Feb 2024
Thank you for your feedback. I am pleased to hear that you mostly enjoyed your recent visit to the hotel and hope that we will be able to welcome you back to the resort in the near future. Kind regards Corey
10/10 Sangat Bagus
Nicole
Bepergian bersama teman
19 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very comfortable room, high quality hotel, 24-hour gym, electric car charging, very friendly and helpful staff
Nicole
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Reception Team pada tanggal 20 Feb 2024
Hello, NicoleThank you for providing feedback.We are delighted to learn of your admiration for the facilities and you received excellent hospitality from the entire Van Dyk team.We hope your experience on this occasion will inspire a return in the future.Kind regards,Liam
10/10 Sangat Bagus
Michelle
19 Feb 2024
Michelle
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Services Manager pada tanggal 21 Feb 2024
Thank you for your feedback. I am pleased to hear that you enjoyed your recent stay with us here at Van Dyk and hope that we are able to welcome you back to hotel in the near future. Kind regards Corey