Cari Hotel Kapsul di Chicago

"We had a wonderful experience at the River Hotel in Chicago, but what impressed me most was the exceptional customer service and flexibility we received when our travel plans unexpectedly changed. Due to circumstances entirely outside the hotel’s control, we needed to make adjustments to our reservation. The staff were incredibly understanding, accommodating, and reasonable in helping us navigate the situation. What stood out most was that they went above and beyond to assist us, even though...

"Shower was terrible"

"I really think this hotel is beautiful, however, I will say, the floor I stayed on could here everything for the bar above, the room service was okay- I found a screw in my food and reported it. They made me feel like it was my fault and that experience really just affected my stay. The hotel did give me credit for my meal. Also, the breakfast extra you pay for with your room is not enough for even one of the standard breakfasts. I wouldn’t waste my money on that part. Further, the city view...

"Great location close to shopping, restaurants, and entertainment. Friendly staff. Small bathroom but it served it's purpose. Would stay here again."

"The room was spacious and clean, breakfast was great, and staff were friendly, kind, and helpful. I would definitely stay here again."

"Clean room"