Chicago hotel guide. Loews hotel in Chicago, Illinois

"Positives: The staff was friendly, professional, and very helpful throughout my stay. Negatives: Unfortunately, my experience had a few issues. I didn’t receive the suite I had booked for the first night and had to switch rooms the next day, which was quite inconvenient. The bathroom also had a persistent unpleasant smell during my stay. Additionally, I noticed that the room charges were higher than my original booking price. While the staff corrected it after I raised the concern, it’s not ideal—especially for guests who opt for express checkout and may not notice the discrepancy."

"Overall, the hotel is a great value and experience. There seemd to be deferred maintenace in the room. The room temp was ok, but the thermostat was not working. It registered 63 and could not be changed. It was not 63 in the room. In addition, the sink faucet was loose, and there was a rust colored stain around the faucets. The toilet did not flush well."

"Staff was very helpful getting us rides and directions for what we wanted to do"

"Amazing views of the river. Very modern and clean room and bathroom. Comfortable and clean bed and beddings. Very nice furniture to sit comfortably and do work with wired internet."

"Very thin walls could hear a child crying all night. There was a huge gap on my door. You could see clearly outside without opening the door."

"Everything was perfect. The staff are really friendly and helpful. Love it!!! Definitely I'll come back "

"Staff was so friendly, valet was amazing, I’ll be back!"

"This hotel was nice and priced appropriately... after my stay they charged a bunch of random stuff to my card. One was a "destination fee" ( I already paid this through hotels.com) that they said I was notified about but it wasn't stated anywhere."

"The breakfaster was unbelievable. Especially when they make your Omelette the way you want."