Chinatown hotel guide. Viceroy Hotel Group hotel in Chinatown, San Francisco

"I'm going to preface this by saying I've stayed at many Riu's over the years and they are usually lovely. This one was not. Upon arrival I was greeted by a very rude front desk attendant. She informed me that if I really wanted a King bed (yes that's why I booked one) I would have to be on the first floor (annoying but fine). She put me in the room across the driveway immediately next to the front door so I heard literally every single person that drove in and then walked in. I was woken up about every 30 minutes. The room had some serious issues including a sink that didn't drain (I told the front desk this after the first night but nobody ever came to fix it), lights that constantly flickered, a shower that was so narrow my hip was hitting the shower bar, and the bathroom so tiny I could not be in the bathroom and close the door to the bathroom at the same time unless I wanted to stand in the shower to close it. The included breakfast was luke warm at best and when I tried to take a cup of tea back to my room I was told I could not. I asked for a to go cup and the very rude woman told me no they don't allow that. The rooms have to go cups in them with coffee but I don't drink coffee and the only tea to be found was in the breakfast area. The building also had no ice machine and I had to go to the other building to find ice. The lobby area was also very dirty and every single table had some kind of debris on it. "

"It was wonderful, we will definetely go back again. Despite San Francisco downtown is not what it used to be, the hotel is kept in excellent condition."

"great location nice shuttle service to airport"

"Clean and quiet. Great park next door with very nice walking paths along the bay."

"hot tub, pool sauna and marina"

"You get what you pay for. This Travelodge on So Airport consistently offer the best room prices in the area, and the rooms were habitable. Paint coming off the walls in small spots, 2 lights weren't working, but the bed was clean as was the bathroom. Parking is very difficult to find after 9:00pm. The bald, young, slim, night clerk has horrendous customer service skills - I walked up to him to ask about late checkout times. He was on his cell phone, asked me to wait a minute, walked outside, and proceeded to continue his personal phone conversation for over 5 minutes while leaving me to wait. I walked away, he saw me walk away, and didn't even acknowledge me. But again, I knew what to expect at $55 a night while the other motels and hotels were averaging $80-$100 per night."

"Room was very clean. Front desk was very helpful despite being very busy. Hotel is in a good location. Overall good experience."

"Elevators could be renovated, nothing major"

"Downtown San Francisco... The whole city is a little rough. Not the Hotel's fault. FOUND was top notch for the area. Rooms were above average in terms of cleanliness and amenities, but not really any frills. It was what I was looking for and what I expected. I wouldn't second-guess staying here again."