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Ulasan untuk The Surin Phuket

5 out of 5
The Surin Phuket
118 Moo 3 Pansea Beach, Choeng Thale, Phuket

Ulasan

9,4

Sempurna

Penilaian 10 - Sangat Bagus. 307 dari 399 ulasan" "
Penilaian 8 - Bagus. 73 dari 399 ulasan" "
Penilaian 6 - Cukup Baik. 9 dari 399 ulasan" "
Penilaian 4 - Buruk. 5 dari 399 ulasan" "
Penilaian 2 - Sangat Buruk. 5 dari 399 ulasan" "

9,4/10

Kebersihan

9,4/10

Staf & layanan

9,2/10

Fasilitas

9,2/10

Kondisi & fasilitas properti

9,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Eliana

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff made our trip memorable. Highly recommend this hotel.
Menginap 2 malam pada bulan April 2024
Tanggapan dari ThomasE pada tanggal 24 Apr 2024
Dear Eliana,Greetings from The Surin Phuket and thank you very much for having shared such a positive note.We hope to see you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

Shannon

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was an amazing stop on our honeymoon. The breakfast is mind blowing and the resort, services and beautiful beach will be hard to forget! We had An amazing time
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari ThomasE pada tanggal 2 Apr 2024
Dear Ms Shannon,Greetings from The Surin Phuket!We are glad to read that you had a positive experience in our resort.We hope to welcoming you back on your next trip to Phuket.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

Antony

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Spectacular hotel. Set on the best beach in Phuket - essentially a private beach with only one other luxury hotel having access. The service was impeccable and incredibly friendly. Very well maintained property with excellent restaurants. As frequent travellers, of the best hotels in which we have ever stayed. I cannot recommend The Surin enough.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari ThomasE pada tanggal 8 Feb 2024
Dear Mr Anthony,Greetings from The Surin Phuket and thank you very much for your positive review.We all look forward to welcoming you back on your next trip to Phuket!Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

Aimee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
An outstanding resort with excellent service, beautiful beach, and exceptional villa. We had a villa with a private pool and could not have asked for more for our 25th wedding anniversary. There is quite a bit of walking as the villas are on a hill but it didn’t bother us.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari ThomasE pada tanggal 16 Jan 2024
Dear Mrs Aimee,Greetings from The Surin Phuket!Thank you very much for having posted such a rewarding review of your recent stay with us. We are particularly glad to read that you enjoyed our Private Pool Villa.We hope to have another opportunity to welcoming you back.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

Vanessa

Menginap 4 malam pada bulan Desember 2023
Tanggapan dari ThomasE pada tanggal 16 Jan 2024
Dear Mrs Vanessa,Greetings from The Surin Phuket!Thank you very much for your 5 Star rating.We hope to see you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

8/10 Bagus

Jihun

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good place..
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari ThomasE pada tanggal 16 Jan 2024
Dear M. Jihun,Greetings from The Surin Phuket and thank you very much for your review.We hope to see you back soonBest regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

Manuel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay
Great stay, everything was lovely. We would come back anytime.
Menginap 4 malam pada bulan November 2023
Tanggapan dari ThomasE pada tanggal 23 Nov 2023
Dear Mr Manuel,Thank you very much for your review.We hope to see you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

Jesan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
LOVE
Simply exquisite, no words can describe how perfect this place is.
Menginap 3 malam pada bulan November 2023
Tanggapan dari ThomasE pada tanggal 14 Nov 2023
Dear M Jesan,Greetings from The Surin Phuket and thank you for sharing such a rewarding note.We hope to see you back soonBest regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

Alina Mae Ching

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff were very attentive and showed excellent care. Where possible, they will try to help anyone. The F&B manager went around tables to check if everyone was okay at breakfast. The staff manning the beach and sports area gave special attention to those who crossed the line and went beyond the high waves when the red flag was up! Loved the turndown service in the evening, with cookies and tealight.
Menginap 2 malam pada bulan September 2023
Tanggapan dari ThomasE pada tanggal 5 Sep 2023
Dear M. Alina,Greetings from The Surin Phuket and thank you very much for having taken the chance to share your feedback about your recent stay with us.You can be assured that I will personally take this opportunity to share with Team Member concerned your kind words.We hope to see you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

Craig

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent stay due to pristine beach, food, quiet and relaxing environment.
Menginap 14 malam pada bulan Agustus 2023
Tanggapan dari ThomasE pada tanggal 30 Agu 2023
Dear Mr Craig,Greetings from The Surin Phuket and glad to see that you had an excellent stay with us.We hope to welcoming you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

yin ting

Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari ThomasE pada tanggal 14 Nov 2023
Dear M. Yin Ting,Greetings from The Surin Phuket and thank you for having posted a rating following your recent stay with us.We look forward to have another opportunity to welcoming you back.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

Saoko

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
噂通りとてもよいホテル。施設は新しくないですが清潔に整備されていて、部屋も使い勝手が良かったです。朝ごはんはブッフェの品数は多くないもののアラカルトをオーダーできました。どれもとても美味しくて朝から大満足。徒歩圏内にレストランやショップ、スーパーがあります。
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari ThomasE pada tanggal 18 Agu 2023
Dear M Saoko,Greetings from The Surin Phuket and thank you for your positive review.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

Thi

Menginap 2 malam pada bulan Juli 2023
Tanggapan dari ThomasE pada tanggal 22 Agu 2023
Dear M. Thi,Greetings from The Surin Phuket and thank you for your 5 Star rating.We hope to welcoming you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

LEE, DOWNEY

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Juli 2023
Tanggapan dari ThomasE pada tanggal 2 Agu 2023
Dear Mr Lee,Greetings from The Surin Phuket!We thank you for having posted a 5 rating.We hope to see you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

4/10 Buruk

Mohammed

Bepergian bersama keluarga dan anak
Disukai: Fasilitas
Tidak Disukai: Kondisi & fasilitas properti
The property has steep stairs which is tiring for the guests and to reach the cottage it takes so many steps without any elevators the constant noise from the trees hitting the cottage makes it difficult to sleep well the language communication with the staff is very hard with misunderstanding all the time the doors of the cottage always don't open properly it takes time to learn how to open it the doors in the bathroom cannot close properly will not come back to this hotel again.
Menginap 4 malam pada bulan Juli 2023
Tanggapan dari ThomasE pada tanggal 28 Jul 2023
Dear Mr Mohammed,Greetings from the Surin Phuket!We are sorry to read that we were not able to meet your expectation. Please be assured that I will be sharing this with our Team for further improvement.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

Keita

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
ヒルサイドの部屋でしたが、見晴らしが良くて海も少し見えました。 連泊時にはフルーツやクッキーのサービスがあったり、掃除も行き届いていて快適に過ごせました。 また、スタッフの皆さんがすれ違うたびに笑顔で挨拶してくれたのが印象的でした。 急なスコール時にはこちらの様子を察して、部屋付近までカートで送ってくれたのでスタッフ教育の高さを感じました。 総じて素晴らしいホテルでした。 ありがとうございました。
Tanggapan dari ThomasE pada tanggal 28 Jul 2023
Dear M. Keita,Greetings from The Surin Phuket and thank you very much for having posted a 5 star review.We hope to see you back on your next escape to Phuket.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

8/10 Bagus

Stephanie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Beautiful property. Lots of stairs so just a heads up for those who may have difficulties but other than that gorgeous like the photos!
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari ThomasE pada tanggal 24 Jul 2023
Dear Ms Stephanie,Greetings from The Surin Phuket and thank you for your review.Glad to read that you particularly liked the resort despite the downside of going up and down stairs.We hope to have another opportunity to welcoming you back in the near futureBest regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari ThomasE pada tanggal 15 Jul 2023
Dear Mr John,Thank you for your positive rating.We hope to see you back at The Surin PhuketBest regardsThomas EhrhartGeneral ManagerThe Surin Phuket

8/10 Bagus

KAORI

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari ThomasE pada tanggal 17 Jul 2023
Dear Kaori,Thank you for your reviewWe hope to see you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

fang xi

Menginap 3 malam pada bulan Juni 2023
Tanggapan dari ThomasE pada tanggal 9 Jul 2023
Dear M. Fang Xi,Greetings from The Surin Phuket and thank you for your positive rating.We hope to see you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

lisa

Menginap 5 malam pada bulan Juni 2023
Tanggapan dari ThomasE pada tanggal 9 Jul 2023
Dear M Lisa,Greetings from The Surin Phuket and thank you very much for your encouraging rating.We look forward to welcoming you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

Allison

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Our stay here was phenomenal. The staff is incredibly friendly and attentive. The property itself is gorgeous and the private beach, while we couldn’t swim, was really the cherry on top. Be warned, there are a lot of stairs, but the staff were happy to give us a ride back up to our room in a golf cart. I cannot say enough about the staff at this resort. Each and every one of them were kind and helpful. Every time we came back to our room, our bed was made. Every time we jumped in the infinity pool from the pool chairs, our towels were folded. The restaurants have a good variety on the menu and everything was delicious. The rooms were spotless and the amenities were great. The spa in particular was a highlight. The best massage I have ever had by far. We went to another luxury resort for dinner and it was clear we made the right choice in our stay at the Surin. They made our first experience in Phuket so memorable. I highly recommend a stay at the Surin Phuket!
Menginap 5 malam pada bulan Juni 2023
Tanggapan dari ThomasE pada tanggal 15 Jun 2023
Dear M. Allison,Greetings from The Surin Phuket and thank you very much for your detailed review. We are glad that you felt impressed and particularly enjoyed this first experience on Phuket island.We look forward to welcoming you back on your next escape to Thailand.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

Sean

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 10 malam pada bulan Mei 2023
Tanggapan dari ThomasE pada tanggal 12 Jun 2023
Dear M. Sean,Thank you for having posted a review.We hope to see you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

Julie

Menginap 1 malam pada bulan April 2023
Tanggapan dari ThomasE pada tanggal 4 Jun 2023
Dear Mrs Julie,Greetings from The Surin Phuket and thank you for having posted a positive rating.We hope to have another opportunity to welcoming you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

Amber, New York

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Beautiful beach and timeless architecture
Menginap 2 malam pada bulan April 2023
Tanggapan dari ThomasE pada tanggal 4 Jun 2023
Dear M Amber,Greetings from The Surin Phuket!Glad to read that you particularly liked our beach and architecture.Look forward to welcoming you back.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

Geoffrey

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Januari 2023

10/10 Sangat Bagus

WAI MAN

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A very pleasant stay.
Menginap 5 malam pada bulan November 2022
Tanggapan dari ThomasE pada tanggal 24 Nov 2022
Dear M. Wai Man,Thank you for posting a 5 Star rating.We hope to see you back soon at The Surin Phuket!Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

8/10 Bagus

Melanie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan November 2022
Tanggapan dari ThomasE pada tanggal 18 Nov 2022
Dear Ms Melanie,Thank you for your rating about your recent stay with us.We hope to see you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

Vojin Raoul

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Service, Facilities, Strand, Ambiente
Menginap 5 malam pada bulan November 2022
Tanggapan dari ThomasE pada tanggal 13 Nov 2022
Dear M. Vojin,Thank you for your positive review.We hope to see you back on your next visit to Phuket!Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

Anthony P M

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Outstanding.
Outstanding as always, although the room TV and sound system is last century and needs an upgrade
Menginap 4 malam pada bulan November 2022
Tanggapan dari ThomasE pada tanggal 13 Nov 2022
Dear Mr Anthony,Thank you very much for your review. Please note that the TV upgrade has been started for some room category. We are now on process to continue for the entire resort.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

Jang

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
리조트소유 해변과 수영장의 완벽한 조화, 편안한 쉼과 여유로운 휴식을 제공하는 가장 훌륭한 리조트입니다. 직원들의 친절함도 매우 훌륭하고, 밤비행기에 따른 저녁까지 리조트에서 머물면서 샤워룸을 제공해 주어서 완벽한 여행을 할 수 있게 해 주어서 정말 좋았습니다. 다음에 또 가고 싶은 리조트입니다.
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari ThomasE pada tanggal 30 Okt 2022
Dear M. Jang,Thank you very much for your rewarding review about your recent stay at The Surin Phuket!We hope to see you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

8/10 Bagus

MUHAMMAD

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All was good and amazing except 2-3 small black Mud Colored lizards in the room which I think due to location of the hotel very close to sea.
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari ThomasE pada tanggal 24 Sep 2022
Dear Mr Muhammad,Greetings from The Surin Phuket and thank you for your review.We hope to have another opportunity to welcoming you back soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket

10/10 Sangat Bagus

simone

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Second visit for us, great hotel !
Menginap 4 malam pada bulan Juli 2022

10/10 Sangat Bagus

Wannida

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We will come back
Very nice staff, clean room with a nice view and comfy bed
Menginap 1 malam pada bulan Juli 2022

8/10 Bagus

C

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice boutique hotel but be ready for stairs
Only one night but a lovely place. It was 107 steps from the pool to our room, so be prepared for lots of stairs. Nice beach too but too rough to swim comfortably in July.
Menginap 1 malam pada bulan Juni 2022

10/10 Sangat Bagus

YEO WEE

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent service, vast private beach
Menginap 5 malam pada bulan Juni 2022

10/10 Sangat Bagus

Richard

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Juni 2022

10/10 Sangat Bagus

William

Menginap 4 malam pada bulan Mei 2022

10/10 Sangat Bagus

prakash

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent Hotel, very friendly staff, nothing was too much trouble, very clean and excellent service . The only issue we faced was the choice of vegetarian food was limited, and you have to climb and walk down a lot steps to get around the hotel, it could be difficult if you have walking issue as there is no lift in the hotel , if you are ok with this then it’s a excellent choice.
Menginap 7 malam pada bulan Maret 2022

10/10 Sangat Bagus

Byron

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amazing hotel, fantastic staff
Menginap 10 malam pada bulan Desember 2021

10/10 Sangat Bagus

Olivier, Paris

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Bien entretien du dit et des chambres..............
Menginap 5 malam pada bulan Maret 2020
Tanggapan dari The Surin Phuket pada tanggal 19 Mar 2020
Dear Oliver, Thank you for your visit and we are pleased to know you have a wonderful experience. We look forward to welcome you back in the hopefully near future. Kind regards, Manuel Mandaglio Resort Manager The Surin Phuket

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tolles Hotel mit wunderschönem Strand
Es war unser zweite Aufenthalt in diesem Hotel. Super Lage des Hotels, mit wunderschönem Strand. Das Personal war sehr freundlich, hilfsbereit und kompetent. Die Zimmer sind sehr komfortabel, gross und sauber. Das Essen in den Restaurants und das Frühstücksbuffet ist sehr gut und vielfältig. Wir hatten einen wunderschönen Urlaub und können dieses Hotel jedem weiterempfehlen.
Menginap 7 malam pada bulan Maret 2020
Tanggapan dari The Surin Phuket pada tanggal 19 Mar 2020
Dear Valued Guest, Thank you for your return visit. We are delighted to learn that you had a wonderful stay. Your kind comments in regards to the service, the breakfast quality and the cleanliness have been shared with all the entire team. Hopefully we may welcome you back in the near future! All the best, Manuel Mandaglio Resort Manager The Surin Phuket

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2020
Tanggapan dari The Surin Phuket pada tanggal 10 Mar 2020
Dear Valued Guest, Thank you for the maximum scores and we hope we may have the pleasure to welcome you back in the near future. Best regards, Manuel Mandaglio Resort Manager The Surin Phuket

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Struttura molto bella ed efficiente, ottimi standard Unica critica è relativa alla assenza di ascensori che non è segnalata in nessun modo ne da Expedia ne dal sito dell’Holtel
Menginap 5 malam pada bulan Januari 2020
Tanggapan dari The Surin Phuket pada tanggal 6 Feb 2020
Dear Valued Guest, Thank you for your recent stay and the 5-star review. We are delighted to know you had an excellent experience overall. The lack of elevator is mentioned on the landing page of our website, we apologize if this was not clear to you prior arrival. We look forward to welcome you back in the hopefully near future. Kind regards, Manuel Mandaglio Resort Manager The Surin Phuket

6/10 Cukup Baik

Jacqueline

Ordinary at best
Ordinary at best. Low value for the money. Unfortunately, a lot of children throwing tantrums. A more peaceful time could be had at McDonald’s playland! (You can blame the parents of ‘Jack’ for this negative review). They do have a beautiful beach with clear calm water but unfortunately, I suffer from SBE and therefore could not go in the water (hypersensitivity to microscopic sea creatures that get caught in bathing suit and emit toxins... like mosquito biteS!). The rooms seem outdated and there is not a lot of privacy. A lot of stairs to get to your room. Nice breakfast buffet with plenty of options. The beach massage services were very good and I appreciated the beach services provided by the locals!
Menginap 4 malam pada bulan Januari 2020
Tanggapan dari The Surin Phuket pada tanggal 5 Feb 2020
Dear Jacqueline, Thank you for your recent stay. We regret to read of your dissatisfaction and that you did not enjoy your stay as much as we aimed for. Please accept our sincerest apologies for any inconvenience this may have caused. With a total of 222 available sunbeds we regret that you did not find a peaceful spot along the beach. We have also reminded our associates to speak to the parents if children are above acceptable noise levels. We are very sorry for any inappropriate situation which may have occurred. We hope nevertheless we may receive an opportunity to welcome you back and convince you from the tranquil resort we are overall known for. Kind regards, Manuel Mandaglio Resort Manager The Surin Phuket

10/10 Sangat Bagus

Peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amazing beach
The hotel is in the hill, lot of stairs, no lifts but overall very good and nice hotel
Menginap 5 malam pada bulan Januari 2020
Tanggapan dari The Surin Phuket pada tanggal 24 Jan 2020
Dear Peter, Thank you for the maximum scores and great to know that you appreciated the beauty the jungle-like setting of the resort brings with. We hope we may have the pleasure to welcome you back in the near future. Kind regards, Manuel Mandaglio Resort Manager The Surin Phuket

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This place isnt inexpensive, but its worth it. Best place we have ever srayed.
Menginap 3 malam pada bulan Januari 2020
Tanggapan dari The Surin Phuket pada tanggal 11 Jan 2020
Dear Valued Guest, Thank you for the kind words and what a delight to know that you rate us among the top of all hotels you have ever stayed. We hope we may have the pleasure to welcome you back in the near future. Sincerely, Manuel Mandaglio Resort Manager The Surin Phuket

10/10 Sangat Bagus

Gregory

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Au TOP
Séjour au top, un resort comme on n’en voit pas beaucoup. De la beauté dans toutes les directions et les moindres détails. Hâte d’y retourner!
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari The Surin Phuket pada tanggal 8 Jan 2020
Dear Gregory, Thank you very much indeed for the maximum scores and we look much forward to welcome you back in the near future. Wishing you a great year ahead! Kind regards, Manuel Mandaglio Resort Manager The Surin Phuket

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent service and great beach. Steep climb to the rooms.
Menginap 6 malam pada bulan Desember 2019
Tanggapan dari The Surin Phuket pada tanggal 29 Des 2019
Dear Valued Guest, Thank you for your feedback and great to read that you enjoyed our service level as well as the exclusive stunning beach adjacent to our resort. We look forward to welcome you back. Sincerely, Manuel Mandaglio Resort Manager The Surin Phuket

4/10 Buruk

AndrewG, Chicago

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas
Much better places for the money. Poor service. No beach loungers asp people reserve them with their belongings all day when not at them. No service at your lounger. Must go up to bar every time. Food is subpar except at the Thai Beach Restaurant. Hillside cottages are a trek by foot up around 200 steps from the beach. Nothing special for that price. They are banking on their high ratings but seem to have lost good service compared to other places we stayed in Thailand and Phuket. Anantara Layan was a much better stay in Phuket.
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari The Surin Phuket pada tanggal 26 Des 2019
Dear Andrew, Thank you for your feedback. We are naturally disappointed to read that you did not enjoy your stay as much as we aimed for. Please accept my sincerest apologies for any inconvenience this may have caused. I will discuss your feedback with the teams concerned. For guests staying in a Hillside Cottage, we will be happy to escort you from the Beach Restaurant to the top of the hill. Not one single step involved. We hope we may receive an opportunity to welcome you back and convince you from the high standards we are usually known for. Kind regards, Manuel Mandaglio Resort Manager The Surin Phuket