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Ulasan untuk Sheraton Chongqing Hotel

5 out of 5
Sheraton Chongqing Hotel
No. 78 Nan Bin Roa, Nan’an District, Chongqing, Chongqing

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 24 dari 50 ulasan" "
Penilaian 8 - Bagus. 16 dari 50 ulasan" "
Penilaian 6 - Cukup Baik. 3 dari 50 ulasan" "
Penilaian 4 - Buruk. 2 dari 50 ulasan" "
Penilaian 2 - Sangat Buruk. 5 dari 50 ulasan" "

8,4/10

Kebersihan

8,6/10

Staf & layanan

6,8/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

7,0/10

Ramah lingkungan

Ulasan

4/10 Buruk

Damien

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Checked out a few days early , rooms a very run-down and one building is mostly vacant . Lobby and exterior are beautiful , but not much traffic and I think that’s why it’s a bit outdated in rooms … fixtures falling apart and carpets stained , also no English tv options and gate often didn’t lift up when trying to exit parking lot , therefor we had to make multiple calls to front desk sometimes while being honked at . 500 deposit was expected to be paid even though when booking room online , everything was paid for supposedly thru Expedia ! Still waiting for that back after checking out four days early …told absolutely no refund for checking out early due to Expedias policy …. Don’t use Expedia if you have doubts , refunds are next to impossible !
Menginap 8 malam pada bulan April 2024

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
享受之旅
房間舒適，交通方便
Menginap 2 malam pada bulan Januari 2024

8/10 Bagus

chang h

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

JUN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
隔音好，位置好，价格优。
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Li Hwan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 6 malam pada bulan Juni 2023

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
飯店老舊，前台服務也不好，交通也不方便，到解放碑，重慶市中心主要景點都需要打車至少30分鐘，很容易塞車。慶幸只住了一晚。一晚的住宿費因為喜來登的名聲也不便宜。還不如在解放碑附近找酒店，不建議住宿
Menginap 1 malam pada bulan Januari 2021

10/10 Sangat Bagus

bo

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2020

8/10 Bagus

su tak

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
入住体验。
房间很好，整洁，但房型不什滿意，打开房门对正冲凉房，一边面盆，一边坐厕，床在入面，设计比较奇怪。 客房服务很好。但早餐很一般，热菜应该是热的，但全部是凍的，热菜全部是素。没有肉。其他一般。有很大改善空间。 酒店地点不太旺，出入不方便。去那里都要打车.附近没有什么景点。想要入住的要留意。
Menginap 2 malam pada bulan Januari 2020

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The whole hotel is too dark everywhere with a very unfriendly staff. Many areas are broken without repair and maintenance. It is a shame to be awarded a 5 stars.
Menginap 3 malam pada bulan Juli 2019

10/10 Sangat Bagus

YungMing

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fancy but not 100%
Fancy hotel with nice view over the river. Perfect to go for a run along the river in front of the hotel. Room was spacious and built to look luxurious. Wasn't a hundred percent clean in all the corners though, and the bathroom door could almost not be shut.
Menginap 3 malam pada bulan Juli 2019

10/10 Sangat Bagus

HYEONJIN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
아쉬운 한 가지
다 좋은데 명성에 비해 조식은 별로.
Menginap 1 malam pada bulan Juli 2019

10/10 Sangat Bagus

NORIMOTO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice pool!
Menginap 2 malam pada bulan Juli 2019

8/10 Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Juni 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff is very nice everybody who work there The manager was real nice I like to buffet They could change the menu once in a while
Menginap 7 malam pada bulan Mei 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2019

8/10 Bagus

tseng

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
服務態度良好，主動積極。
Menginap 5 malam pada bulan Januari 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room smelled like cigarettes. Other than that it was very nice
Menginap 2 malam pada bulan Januari 2019

10/10 Sangat Bagus

Boon Lim, Nha Trang- Starcity Hotel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Short trip to Chongqing
Amazing hotel with vakue for money hotel
Menginap 1 malam pada bulan Desember 2018

8/10 Bagus

GUOHUA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan November 2018

10/10 Sangat Bagus

Yik On Arnold

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Touching Service
I had request a King size bed as normal during web reservation. Check in just a twin bed,Hotel quick reaction to solve the problems even fully book . Excellent service.
Menginap 4 malam pada bulan Oktober 2018

10/10 Sangat Bagus

Tsutomu

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
夜景がとてもきれい。外を歩いていても気持ちが良い。しかし部屋からは一部しか見えなかった。正面の部屋はおそらく値段が高い。周辺にはコンビニや気軽な食堂がなく、高級レストランしかなく不便。電車の駅まで遠く、必ずタクシーを呼ばなければならないのは不便。WiFiはすこぶる遅い。朝食は種類も多くとてもおいしかった。部屋の防音は万全で過ごしやすい。
Menginap 4 malam pada bulan Oktober 2018

8/10 Bagus

Cho Ki

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
金碧輝煌的酒店
酒店無論是外觀還是房間裏面都是金碧輝煌，但是有一些設施是壞的
Menginap 2 malam pada bulan Juli 2018

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Air con not cold
Everything is fine except for the aircond. Is not cold at all and I have to shower frequently within a day just to keep cool. And the design is too old fashion. Not suitable for those who prefer a more modern room or hotel.
Menginap 1 malam pada bulan Juli 2018

10/10 Sangat Bagus

Jiansong

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very good
Menginap 2 malam pada bulan Mei 2018

10/10 Sangat Bagus

raymond

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
價格同服務成正比下㳄也會入住

8/10 Bagus

carol, hawaii

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
No air conditioning
The room was a very nice corner room but with no air conditioning it was too warm. The window opened a crack, which helped, but not enough. I was told the air conditioning is not activated until May.
Menginap 1 malam pada bulan Februari 2018

10/10 Sangat Bagus

Ringo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Services and Great Hotel
Menginap 2 malam pada bulan Januari 2018

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
環境宜人食住方便大堂有氣派
地處江畔，環境宜人，食住尚方便，出入多坐計程車。房間洗手間設窗通風差。
Menginap 1 malam pada bulan Desember 2017

6/10 Cukup Baik

Hee, Seoul

Disukai: Kebersihan, kenyamanan kamar
Clean room and comfortable king size of bed.
I am surprised employees were not good at english. I mean it is even 5stars
Menginap 3 malam pada bulan Desember 2017
Tanggapan dari Aaron- Public Relation Executive pada tanggal 14 Des 2017
Dear Guest, Thank you for choosing Sheraton Chongqing Hotel, It is our huge honor can serve you again in the future, Thank you, and have a good day.

10/10 Sangat Bagus

XUENI

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
完美旅程
酒店位置优越，出门便是长江。金色外观的双子塔很土豪很霸气，大堂装修气派，前台工作人员热情周到，房间非常宽敞整洁，床品很好，进入房间有酒店赠送的水果，很贴心。还会再来住的！
Menginap 1 malam pada bulan November 2017
您好，感谢您选择重庆喜来登大酒店作为您本次旅行的下榻之所，能为您服务我们深感荣幸，并期待与您的下一次相遇。谢谢

10/10 Sangat Bagus

Shunkuan, 台灣

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
設備與外牆和景觀
酒店內設施很齊全，外牆和景觀都很漂亮，房內的衛浴與床鋪都很漂亮。我很喜歡，讚！ 服務生很親切，幫客人提行李。
Menginap 1 malam pada bulan November 2017
Tanggapan dari Aaron- Public Relation Executive pada tanggal 21 Nov 2017
您好，感谢您选择重庆喜来登大酒店作为您本次入住的下榻之所。能获得您的肯定我们深感荣幸，期待与您的下一次相遇，祝您工作与生活愉快

10/10 Sangat Bagus

hong

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2017

6/10 Cukup Baik

Siu Wing

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
新的感受
已經多次入住該酒店，在辦理入住時，前台一位女接待員在通電話，我站在前面等了大約五分鐘，因為不想打擾她工作所以沒有說過一句話，後來她用很不禮貌的眼神和手指其他櫃台，用意應該是叫我去其他地方處理入住，然後我轉到其他前台去辦理入住，跟前台的服務生說了一句：你們酒店現在的服務態度好有問題，竟然得到的回應是：每個人對服務的要求不一樣！當時候我和朋友都立馬傻了眼，哈哈！但是離開辦理退房時另外一組工作人員，得回喜來登應該有的禮貌和服務了！
Menginap 2 malam pada bulan Juli 2017

10/10 Sangat Bagus

yinming

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
If you are looking for Luxiary, this is the hotel to stay while most other 5-stars ones are just like a place for home-stay. Try Premium, a room with River View. I'll reserve the same hotel next time when come to Chongqing.
Menginap 1 malam pada bulan Juni 2017

10/10 Sangat Bagus

Sau Fong Yoko

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2017

10/10 Sangat Bagus

ANDY

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very good hotel for visiting Chongqing!
First time visiting Chongqing; hotel was very nice with good location and lots of restaurants just near by. over my expectation!
Menginap 4 malam pada bulan April 2017

2/10 Sangat Buruk

Traveler terverifikasi

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
shower had serious water leaking due to bad construction

10/10 Sangat Bagus

Jin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great hotel
Luxury hotel, friendly staffs, super clean, fast internet and great TV progress with CNN

8/10 Bagus

金子, 日本　静岡

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
天井シャワーが故障していました。洗面所の配管詰まりあり。すぐに修理してくれた。Wi-Fiは良かった。

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari General Manager pada tanggal 23 Des 2016
"尊敬的客人：您好！很高兴您选择了重庆喜来登大酒店！ 从您的评论中，我们很荣幸得知您对我们酒店感到十分满意，这将是我们的动力来源。重庆喜来登大酒店全体员工一直致力于为每一位客人提供最人性化的星级服务。在此，我们十分欢迎无论是您或者您的朋友下次商务出差或者旅行，能再次选择重庆喜来登大酒店。"

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari General Manager pada tanggal 23 Des 2016
"尊敬的客人：您好！很高兴您选择了重庆喜来登大酒店！ 从您的评论中，我们很荣幸得知您对我们酒店感到十分满意，这将是我们的动力来源。重庆喜来登大酒店全体员工一直致力于为每一位客人提供最人性化的星级服务。在此，我们十分欢迎无论是您或者您的朋友下次商务出差或者旅行，能再次选择重庆喜来登大酒店。"

10/10 Sangat Bagus

Stig Peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
This hotel is a sure bet
The hotel staff was very friendly and helpful. With a spacious pool area, great beds and an outstanding breakfast this hotel is a sure bet.
Tanggapan dari General Manager pada tanggal 23 Des 2016
"Dear guest: We would like to take this opportunity to express our sincere thanks for staying at Sheraton Chongqing and share your experience regarding the services rendered to you during your stay. We are pleased to notice that you fully enjoyed the guest room and our service. It's our great honor to provide you a nice and tidy room while you were staying in our hotel. Thank you for your recognition and we will certainly extend your comment and praise which will no doubt highly encourage and please our team. We look forward to welcoming you again while you are visiting Chongqing either on business or leisure. Until then, thank you once again for your comments."

6/10 Cukup Baik

rich, no cal

Tidak Disukai: Kondisi & fasilitas properti
Hotel staff friendly but.......
My stay was pleasant. But, if you do not know chinese or need anything like toiletries, i.e. need a store for personal things you are out of luck here. There is no one over 25 years WHO works there for some reason. The chinese restaurant is excellent. The views are wonderful. Chongqing is a very unique experience. Bring light clothes in summer - very hot
Tanggapan dari sara pada tanggal 23 Des 2016
"Dear guest: We would like to take this opportunity to express our sincere thanks for staying at Sheraton Chongqing and share your experience regarding the services rendered to you during your stay. We are pleased to notice that you fully enjoyed the guest room and our service. It's our great honor to provide you a nice and tidy room while you were staying in our hotel. Thank you for your recognition and we will certainly extend your comment and praise which will no doubt highly encourage and please our team. if you need to buy something you can ask our concierge to buy things for you otherwise you can ask front desk write down in chinese for you to take in hand We look forward to welcoming you again while you are visiting Chongqing either on business or leisure. Until then, thank you once again for your comments."

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari General Manager pada tanggal 23 Des 2016
"尊敬的客人：您好！很高兴您选择了重庆喜来登大酒店！ 从您的评论中，我们很荣幸得知您对我们酒店感到十分满意，这将是我们的动力来源。重庆喜来登大酒店全体员工一直致力于为每一位客人提供最人性化的星级服务。在此，我们十分欢迎无论是您或者您的朋友下次商务出差或者旅行，能再次选择重庆喜来登大酒店。"

2/10 Sangat Buruk

Chia Ye, Singapore

Tidak Disukai: Kenyamanan kamar
Uncomfortable and Suffering 5-star Experience!
There is no way to adjust the temperature of the room and by keeping the window and door open did not help to lower the room temperature down at all. The room was so unbearably warm and stuffy that I have to work along the corridor because it is cooler. I contacted the reception 3 times and for 3 times, I was asked to change my room. With no better option, I have no choice but to endure the torturing condition of the room. My 3 nights stay at this hotel was a nightmare; the experience was totally uncomfortable and suffering. A 5-star hotel like Sheraton cannot simply assume that all the guests' temperature preference for the room are the same and conveniently set a standard temperature for all the rooms and stop the air-conditioning from working.
Tanggapan dari General Manager pada tanggal 23 Des 2016
"Dear Guest, Thank you so much for taking the time to share your kind feedback about Sheraton Chongqing service and facilities. We are glad to hear about your positive comments about our rooms and we will certainly extend that comment which will no doubt please our team. It's our honor to provide you a nice and tidy room while you staying in our hotel. We also appreciate your recognition about our friendly staff and their efforts to delight all our guests. However, We are so sorry that the temperature is not up to your expectation. All of our associates are intended to make our guests experience a warm service, as it's one of our Sheraton Core Value. We would really appreciate if you could contact us through email (sara.li@sheraton.com) and would like to hear more details from you. Nevertheless, we are still looking forward to welcome you again while you are visiting Chongqing either on business or leisure, and hope you can see our improvement. Once again, thank you for your comments. Warm regards, Lisha Wu Sales Manager Sheraton Chongqing Hotel"

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari General Manager pada tanggal 23 Des 2016
"尊敬的客人：您好！很高兴您选择了重庆喜来登大酒店！ 从您的评论中，我们很荣幸得知您对我们酒店感到十分满意，这将是我们的动力来源。重庆喜来登大酒店全体员工一直致力于为每一位客人提供最人性化的星级服务。在此，我们十分欢迎无论是您或者您的朋友下次商务出差或者旅行，能再次选择重庆喜来登大酒店。"

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tanggapan dari General Manager pada tanggal 23 Des 2016
"尊敬的客人：您好！很高兴您选择了重庆喜来登大酒店！ 从您的评论中，我们很荣幸得知您对我们酒店感到十分满意，这将是我们的动力来源。重庆喜来登大酒店全体员工一直致力于为每一位客人提供最人性化的星级服务。在此，我们十分欢迎无论是您或者您的朋友下次商务出差或者旅行，能再次选择重庆喜来登大酒店。"

2/10 Sangat Buruk

旅客, China

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
酒店位置不错
住宿还行，但前台处理问题方法极差住宿还行，但前台处理问题方法极差。我通过EXPEDIA预定此酒店并已全额付款，但前台显示客人付款，经酒店查明为EXPEDIA为转款给他们，他们电话通知我需先扣我的押金，等EXPEDIA付款并让我自己联系催款，他们收到钱后才退回。我觉得既然酒店方与EXPEDIA有合作，中间脱节环节就应该他们沟通，与客服方便，因为我需通过多种渠道才能处理好，何况他们已经与我造成及为不便
Tanggapan dari sara pada tanggal 23 Des 2016
尊敬的客人：您好！十分感谢您在此与我们分享您的入住体验。从您详细的点评中，我们很高兴获悉您对酒店的地理位置及客房设施均感到满意。重庆喜来登大酒店位于南滨路上，所坐拥的长江江景和南滨路美食一条街以及周边景点，都是我们独一无二的特色。温暖亲切是喜来登最重要的的核心价值之一，非常感谢您的意见和反馈，这是我们的动力和鼓舞，我们已将问题反映给相关部门，我们期待您的下次光临，能够感到温馨和亲切。