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"helpful staff, rooms are clean."

"Everything is good except no laundry"

"Outstanding location. Great room with deep soaking tub, very friendly and helpful staff. "

"Friendly staff, clean rooms, good restaurants nearby. Would definitely stay here again"

"The property was amazing. We really were taken care of by the staff during our one night stay. I wish we would have stayed a couple more nights to enjoy the onsen which was very relaxing, especially having our own tub in our room to even further enjoy the relaxing experience. "

"Clean"

"If you're in Hakone stay here! There's no better hotel. This is by far one of the best hotels we've ever stayed at. It is lovely!"

"I enjoyed my stay at Soki Kanazawa. The staff were welcoming and very helpful. The room was very clean and nicely laid out. The restaurant in the hotel serves great Japanese breakfasts and the dinner Chef's kaiseki is fabulous. The restaurant staff is very good too. The location was ideal for my 4 night stay in Kanazawa. The only suggestion I have is for more lighting to be set up over the cabinet, refrigerator, counter area. That area is quite dark at night "

"Staves are Ok. Facilities are quite old and cheep. Breakfast is cheep. Price is Ok. "