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"My stay at JW Marriott Hotel Zhengzhou was mixed. There were some genuinely positive aspects, especially the front desk staff and housekeeping team, but there were also several disappointing experiences that affected my overall impression. The first negative impression happened on our arrival day. We had two very large pieces of luggage, and the first thing I remember is that the doorman saw us and seemed to run back into the building instead of helping us. At first, I thought maybe they were not actually hotel staff. But after staying for multiple days, it seemed clear that they were hotel workers. I am still not sure why they reacted that way. Maybe it was because our luggage was oversized, or because we arrived in a dirty cargo vehicle instead of a luxury sedan. A similar situation happened again on another day. My friend and I were in Zhengzhou for some cycling activities, and one day we rode more than 100 km. After such a long ride, we were extremely exhausted. Because it was difficult to find a vehicle that could fit two bicycles, we had to call another cargo van to bring us back to the hotel. When we arrived at the hotel entrance, the doorman approached the driver and tried to direct us to the basement for unloading. It did not feel welcoming at all. Since it was already nighttime and we were completely worn out, we really just wanted to get out of the vehicle at the front door and return to our room. The hotel’s location was also not ideal for the kind of trip we w"

"Staff pleasant polite Breakfast fresh Spa excellent. Great arrangement from staff hotel"

"Good cleaning staff Ran out of food everyday at buffet Poor help with getting a early morning taxi almost missed our train Front desk attendant and security could not get us a taxi so a stranger helped us 😡"

"Very clean hotel with big rooms, shuttle service to and from airport and some attractions. Annie was great and was available via WhatsApp if whatever we needed! Great experience "

"Unbeatable location with incredible views. A quick taxi ride to West Street but lovely and tranquil away from the hubbub. A beautiful and interesting and very well designed property. The staff were all warm and friendly and welcoming. Excellent high quality breakfast in a beautiful setting. I definitely recommend this hotel as the place to stay in Yangshuo, especially if you prefer to share a space with like-minded independent travelers. "

"I had a wonderful stay at this hotel and would highly recommend it to anyone looking for comfort, convenience, and great service. From the moment I arrived, the staff was warm, welcoming, and attentive, making the check-in process smooth and stress-free."

"Very good location in Guilin - able to walk to most of the main city sites. "

"Lovely and homely stay at the lodge. We were pleasantly upgraded to a cabin room which we loved. Rain was extremely welcoming and helped us with all our luggage and even brought out a heater to our room as soon as we asked. Great communication, amazing location for the Zhangjaijei mountains, and Rain even dropped us and picked us up. There is a tea master as well who makes home made teas and some cute pets. Truly feels like a lovely family run cosy home. Would definitely recommend!"

"Pros: the grounds are beautiful, the location is great and close to many natural sites, and our room was large. Cons: food was pretty bad, service was generally bad, HVAC in our room didn’t work well, and the staff didn’t speak much if any English."