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Ulasan untuk Sonesta ES Suites Cincinnati - Blue Ash

3 out of 5
Sonesta ES Suites Cincinnati - Blue Ash
11401 Reed Hartman Hwy, Cincinnati, OH

Ulasan

9,2

Luar biasa

Penilaian 10 - Sangat Bagus. 583 dari 829 ulasan" "
Penilaian 8 - Bagus. 173 dari 829 ulasan" "
Penilaian 6 - Cukup Baik. 39 dari 829 ulasan" "
Penilaian 4 - Buruk. 17 dari 829 ulasan" "
Penilaian 2 - Sangat Buruk. 17 dari 829 ulasan" "

9,2/10

Kebersihan

9,4/10

Staf & layanan

9,0/10

Fasilitas

9,2/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Jack

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Perfect for what we needed , stayed four nights for a family wedding in town. Nice area, convenient, and well stocked.
Menginap 4 malam pada bulan April 2024
Tanggapan dari NB pada tanggal 4 Mei 2024
Thank you for staying with us, Jack !

8/10 Bagus

Donna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Lisa Lewis pada tanggal 29 Apr 2024
Thank you for staying with us!

10/10 Sangat Bagus

Lise

Bepergian bersama keluarga
It was close to our son and a comfy bed!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Lisa Lewis GM pada tanggal 19 Apr 2024
Glad you enjoyed your stay!

10/10 Sangat Bagus

Delmer

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Close proximity to major thoroughfares.
Menginap 2 malam pada bulan April 2024
Tanggapan dari NB pada tanggal 18 Apr 2024
Thank you for staying with us, Delmer

10/10 Sangat Bagus

Tracey

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This will be our date night place to go ♥️ very nice and quiet and very friendly!!!
Menginap 2 malam pada bulan April 2024
Tanggapan dari NB pada tanggal 12 Apr 2024
Thank you for staying with us, Tracey

8/10 Bagus

Richard

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari NB pada tanggal 12 Apr 2024
Thank you for staying with us Richard.

10/10 Sangat Bagus

Eugene

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Lisa Lewis GM pada tanggal 9 Apr 2024
Thank you for staying with us!

8/10 Bagus

Desmond

Menginap 2 malam pada bulan April 2024
Tanggapan dari Lisa Lewis GM pada tanggal 9 Apr 2024
Thank you for staying with us!

10/10 Sangat Bagus

Bethany

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great dog-friendly hotel near the Convention Center. The suite was roomy and comfortable. Lots of areas to walk dogs on the property.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari NB pada tanggal 31 Mar 2024
Thank you Bethany

10/10 Sangat Bagus

Walter

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very roomy.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Lisa Lewis GM pada tanggal 31 Mar 2024
Thank you for staying with us!

10/10 Sangat Bagus

Crystal

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was nice property only issue we had was the let out bed in the couch had stained sheets and I didn’t like how we didn’t have housekeeping service during our stay they only provide it if you are staying more than 3 days
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Lisa Lewis GM pada tanggal 11 Apr 2024
Thank you for sharing. I apologize that the linens were stained. I do hope you contacted the front desk for a sheet replacement. We do offer housekeeping service to long term guests staying 14 nights or more however, we are able to provide linens as needed at the front desk. We appreciate you staying with us. We hope to see you again in the future.

10/10 Sangat Bagus

Jack

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Sonesta ES Suites in Blue ash, exceeding my expectations in every way, from the moment we walked in, I was struck by the cleanliness of the hotel, the room was immaculate and the attention to detail was evident throughout. Not only was the hotel clean, it was also incredibly comfortable, the bed was plush, and the amenities provided ensured a relaxing stay. Its location couldn’t have been better. Situated in the heart of blue ash. Overall my experience was exceptional, and I wouldn’t hesitate to recommend it to anyone looking for a clean, comfortable, safe and conveniently located hotel for their travels. Jack and Paula
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari NB pada tanggal 24 Mar 2024
Jack and Paula, Thank you so much for staying with us!

8/10 Bagus

Brandon, Lynnwood

Disukai: Staf & layanan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Lisa pada tanggal 24 Mar 2024
Thank you for staying with us!

10/10 Sangat Bagus

Philip

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room was comfortable and clean
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Lisa Lewis pada tanggal 22 Mar 2024
Thank you for staying with us!

10/10 Sangat Bagus

Jianqi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice staff, good location, room and facility are good
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Lisa Lewis GM pada tanggal 19 Mar 2024
Thank you for staying with us!

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lisa pada tanggal 16 Mar 2024
Thank you for staying with us!

8/10 Bagus

Anne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lisa Lewis GM pada tanggal 12 Mar 2024
Thank you for staying with us!

10/10 Sangat Bagus

Wendy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The desk staff was friendly and helpful. Breakfast options were great. It is very clean and a the kitchen and fireplace make a nice presentation
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari NB pada tanggal 10 Mar 2024
Thank you Wendy

10/10 Sangat Bagus

bolivar

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The young guy at the front desk was very helpful and cater to our needs.
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari NB pada tanggal 10 Mar 2024
Thank you Bolivar

10/10 Sangat Bagus

Christopher George, Long Beach

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Lisa Lewis GM pada tanggal 8 Mar 2024
Thank you for staying with us!

10/10 Sangat Bagus

Samantha

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari NB pada tanggal 21 Feb 2024
Samantha, thank you for staying with us!

8/10 Bagus

Hilary

Disukai: Kebersihan, staf & layanan, fasilitas
It was clean and the bed was comfortable. Good choice for the price. However, even though I turned on the heat when I went to bed it was still cold in the morning. They didn’t clean the snow off the stairway railings and I was worried I would slip annd fall. Also there was no sugar free creamer for the coffee. A small thing but not everyone can have sugar, it’s a health issue.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari NB pada tanggal 19 Feb 2024
Hilary, Thank you for taking the time to participate in our survey. We take your comments seriously as they help us to improve our hotel and overall service. We have notified our maintenance and housekeeping team re: the room issues

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Lisa Lewis pada tanggal 17 Feb 2024
Thank you for staying with us!

8/10 Bagus

Kachona

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice for the price
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Lisa Lewis GM pada tanggal 12 Feb 2024
Thank you for staying with us!

10/10 Sangat Bagus

Latrice

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Very nice and spacious.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Lisa Lewis GM pada tanggal 5 Feb 2024
Thank you for staying with us!

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Lisa Lewis GM pada tanggal 3 Jan 2024
Thank you for staying with us!

10/10 Sangat Bagus

Cameron

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari NB pada tanggal 6 Des 2023
Thank you Cameron!

10/10 Sangat Bagus

JOSE

Disukai: Staf & layanan
Menginap 3 malam pada bulan November 2023
Tanggapan dari NB pada tanggal 6 Des 2023
Thank you Jose’ !

6/10 Cukup Baik

Debra Wilson

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Unfortunately our room missed in a few areas. Cleanliness: there were bugs (alive and dead) on the window sill, in the dresser drawer, and in our bathtub. The carpet in the closet had obvious dust bunnies. The silverware tray had just 1 spoon, 1 fork, and 2 knives. The property was not full by any means but they put us in the front by the busy road.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Lisa Lewis GM pada tanggal 28 Nov 2023
Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Will stay here again!
This is the second time we have stayed here and we so appreciate the spacious and clean room with full size frig and coffeemaker that makes enough for 2 cups! The free breakfast is good too and most of your staff are helpful and friendly!
Menginap 1 malam pada bulan November 2023
Tanggapan dari Lisa Lewis GM pada tanggal 14 Nov 2023
Thank you for staying with us!

10/10 Sangat Bagus

Laronda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice stay
Rooms were clean. Usually hotels like this are a mess. But this was totally comfort. Will stay again
Menginap 1 malam pada bulan November 2023
Tanggapan dari NB pada tanggal 13 Nov 2023
Thank you for staying with us!

10/10 Sangat Bagus

Miangel

Menginap 1 malam pada bulan November 2023
Tanggapan dari Lisa Lewis GM pada tanggal 13 Nov 2023
Thank you for staying with us!

8/10 Bagus

Earl

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Convenient location, helpful staff particularly at breakfast, clean comfortable room.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Lisa Lewis pada tanggal 9 Nov 2023
Thank you for staying with us!

4/10 Buruk

Benjamin

Tidak Disukai: Staf & layanan
I don’t like how the rooms are located on the outside, and then I’m hand capped so I had to carry my luggage up stairs.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Lisa Lewis GM pada tanggal 6 Nov 2023
Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not satisfactory. We appreciated your business. Thank you for staying with us.

8/10 Bagus

Jane

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Comfortable quiet room. Had an issue with the bathroom light which was dealt . Good breakfast
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Lisa Lewis GM pada tanggal 1 Nov 2023
Thank you for staying with us!

4/10 Buruk

Joan

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari Lisa Lewis GM pada tanggal 30 Okt 2023
Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so that we can continue to improve.

10/10 Sangat Bagus

Linda

Bepergian bersama keluarga
Disukai: Fasilitas
Great property!
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Lisa Lewis GM pada tanggal 30 Okt 2023
Thank you for staying with us!

10/10 Sangat Bagus

Gerre Anne

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We stay here regularly with our dog. Always clean, always quiet.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Lisa Lewis GM pada tanggal 24 Okt 2023
Thank you for staying with us again! See you soon!

10/10 Sangat Bagus

Deborah

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The suite was clean, comfortable and was equipped well. The breakfast area was quite nice and the food offerings diverse and tasty. We enjoyed an evening meeting other travelers by the outdoor fire pit. There are a variety of food chains nearby with easy access to highways.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Lisa Lewis GM pada tanggal 24 Okt 2023
Thank you for sharing your experience with us!

10/10 Sangat Bagus

Rolanda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice clean n friendly
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Lisa Lewis GM pada tanggal 31 Okt 2023
Thank you for staying with us!

10/10 Sangat Bagus

Deeyah

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
VERY clean! Staff at front desk was very welcoming and personable!
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Lisa Lewis GM pada tanggal 23 Okt 2023
Thank you for staying with us Deeyah!

10/10 Sangat Bagus

Louise

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great hotel! Comfortable and clean.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari NB pada tanggal 20 Okt 2023
Louise,Thank you for staying with us!

10/10 Sangat Bagus

Iustin

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean and tidy. Good value for price. Would stay again.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari NB pada tanggal 18 Okt 2023
Lustin, thank you for staying with us!

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Lisa Lewis GM pada tanggal 17 Okt 2023
Thank you for staying with us!

6/10 Cukup Baik

Abel

Disukai: Staf & layanan
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Lisa Lewis GM pada tanggal 16 Okt 2023
Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so that we can continue to improve.

6/10 Cukup Baik

Vicki

Bepergian bersama keluarga
Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The room was spacious and easy access. Our room had a very stale cigarette smell and the carpet seemed dated and stained. The staff was very kind and helpful though and our kids enjoyed the hotel breakfast.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Lisa Lewis GM pada tanggal 16 Okt 2023
Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so that we can continue to improve.

10/10 Sangat Bagus

Matthew

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Plesently Surprised.
First time staying at a Sonesta hotel. We will book again...Clean and comfortable. Staff was very helpful and courteous. Breakfast was good also.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari NB pada tanggal 10 Okt 2023
Matthew, thank you for staying with us!

8/10 Bagus

Mary Ann

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice place
Very cute place. Roxy at check in was amazing. Only two items was the siding window next to bed didn't lock and hair conditioner dispenser broken and leaking in bathtub and could actually be a slip hazard. I discovered these things when it was after midnight and wasn't going to bother the front desk. Otherwise the place has easy access to highway and a lot of dining options. The neighborhood is safe and I would definitely stay again.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Lisa Lewis GM pada tanggal 9 Okt 2023
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

8/10 Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Relaxing
Very quaint and comfortable stay rooms were very clean and staff was very hospitable would stay again.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Lisa Lewis GM pada tanggal 9 Okt 2023
Thank you for staying with us!

10/10 Sangat Bagus

Leona

Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Lisa Lewis GM pada tanggal 30 Okt 2023
Thank you for staying with us!